Location: Morningside QLD 4170, Australia
Contract: B2B
Job Type: Designated - 2 days only (Monday & Thursday)
Schedule: Local Business hour
Job Overview
We are seeking a skilled and proactive EUC L1 Support Engineer to join our team on a 12-month B2B contract based in Brisbane Australia. The ideal candidate will provide first-line technical support to end users, ensuring smooth operation of end-user computing environments. Candidate will provied support only 2 days (Monday & Thursday) per week onsite.
Key Responsibilities
- Provide Level 1 (L1) technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot hardware and software issues
- Install, configure, and maintain operating systems and applications
- Manage user accounts, passwords, and access permissions
- Support Microsoft Office 365 and common enterprise applications
- Respond to tickets and incidents within agreed SLAs
- Escalate complex technical issues to L2/L3 support teams when required
- Maintain accurate documentation of issues and resolutions
- :Provide on-site and remote support as needed
Required Qualifications & Skills
- Proven experience in End User Computing (EUC) or IT Support (L1 level)
- Strong knowledge of Windows OS, Microsoft Office 365, and basic networking
- Familiarity with ticketing systems and ITIL processes
- Excellent troubleshooting and communication skills
- Ability to work independently and manage priorities effectively
- Mush have full time work rights in Australia.
Pay: $350.00 – $370.00 per day
Application Question(s):
- Do you have an active ABN?
Work Authorisation:
Work Location: In person
