In-Demand Technical support Jobs in Docklands, Vic

eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
Service Desk Specialist
WorkJam, Inc. —Melbourne VIC
- On call
- Bilingual
- Software troubleshooting
- Customer service
- Referral program
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
IT Support & QA Tester (Contractor)
BitXify Pty Ltd. —Melbourne VIC
- $36 - $40 an hour
- Part-time
- Azure
- Management
- Computer Science
Quick Apply
4d
People Systems Administrator
Metricon —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Helpdesk Technician
St. Michael's Grammar School —St Kilda VIC
- Full-time
- Communication skills
- Annual leave
IT Project Administrator
Brandbank Group —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Employee assistance program
- Referral program
IT Support Officer
Bayside City Council —Sandringham VIC
- $5.00 - $83,038.80 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Microsoft Office
- Work from home
- Parental leave
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
IT Support
Keywords Studios —Box Hill VIC
- Full-time
- Azure
- Organisational skills
Quick Apply
7d
IT Service Desk Analyst - Level 2
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Microsoft Outlook
- Management
- POS
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
Service Desk & Desktop Analyst
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
System Administrator
Compass Group Australia —Parkville VIC
- Full-time
- Azure
- Communication skills
- Hospital experience
4d
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
Data Center IT Support Engineer-DCO Tech 3, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- $79,423 - $99,423 a year
- 12 hour shift
- Computer Science
- AWS
- Associate degree
11d
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Revenue Operations Systems Administrator
Fresho —South Melbourne VIC
- $90,000 - $105,000 a year
- Hybrid work
- Sales
- Salesforce
- SQL
- Annual leave
- Work from home
13d
L1 Desktop and Network Support
MNL Technologies —Melbourne VIC
- Part-time
- Customer service
- In-person
- Communication skills
Quick Apply
10d
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills

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eLearning Engagement & IT Support Officer

Acknowledge Education -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Insurance services

Qualifications

Jira
Power BI
Customer service
Learning technology
Working with children
Organisational skills
LMS
Working with Children Check
Moodle
Communication skills

Full Job Description

Company Description

Melbourne CBD | Full-time

Help shape exceptional digital learning experiences

Are you passionate about technology, education, and helping people succeed?

We're looking for an eLearning Engagement & IT Support Officer to join our national eLearning team and play a key role in supporting staff and students across our learning environments. This is a hands-on role where you'll combine your technical expertise, customer service skills, and passion for education to ensure seamless access to digital learning technologies and student management systems.

You'll be the go-to support specialist for learning technologies, classroom systems, and student management platforms, helping create an engaging and effective learning experience for both staff and students.

About Us

Acknowledge Education is one of Australia's leading private education providers, supporting more than 8,000 students across campuses in Melbourne, Sydney, Brisbane, Adelaide and Perth.

As part of the UP Education Group, we're committed to innovation, quality education, and student success. With exciting growth and transformation underway, there's never been a better time to join our team.

Job Description

About the Role

Reporting to the eLearning Design Team Leader, you'll provide frontline support across a range of learning technologies, classroom systems, and student management platforms.

Working closely with academic staff, student services, compliance teams, and IT, you'll help ensure our digital learning environments run smoothly and effectively for both Acknowledge Education and the International College of Hotel Management (ICHM).

Key Responsibilities

Provide real-time support to academic staff using Moodle, RTO Manager, and classroom technologies.
Assist students with LMS access, online learning tools, and digital learning resources.
Respond to and manage support requests through the Jira ticketing system, providing timely resolution and escalation where required.
Prepare and set up Moodle courses for new teaching periods, including uploading learning materials, configuring assessments, gradebooks, and course settings.
Maintain and support student records and system processes within RTO Manager, including updating student results and assisting with enrolment-related activities.
Troubleshoot LMS, SMS, and classroom technology issues to minimise disruption to teaching and learning activities.
Facilitate staff development workshops and training sessions in collaboration with the eLearning team.
Support integration and effective use of learning and student management systems across the organisation.
Gather feedback on digital learning challenges and opportunities and contribute to continuous improvement initiatives.
Work collaboratively with academic, operational, compliance, and support teams to enhance the overall student and staff experience.

Qualifications

About You

You're a proactive and service-focused professional who enjoys solving problems, supporting people, and working with technology in a dynamic education environment.

Essential Skills & Experience

Relevant qualifications in Information Technology, Information Management, or a related field.
Demonstrated experience using and administering Moodle.
Demonstrated experience using and supporting RTO Manager.
Experience working with Jira or similar ticketing and support management systems.
Strong troubleshooting skills across digital learning platforms, software applications, and classroom technologies.
Excellent interpersonal and communication skills, with the ability to build positive relationships with a diverse range of stakeholders.
Strong organisational skills and the ability to manage competing priorities independently.
Current Employee Working with Children Card

Desirable

Experience working with data, reporting, and analytics, including generating reports and using visualisation tools such as Power BI.
Understanding of instructional design principles and online student engagement strategies.
Experience gathering, analysing, and reporting feedback to improve systems, services, or user experiences.
Experience working within higher education, vocational education, or other education environments.

Additional Information

Why Join Us?

$1,500 annual professional development allowance
Health insurance discounts through Bupa
Career development opportunities across the UP Education Group
Supportive and collaborative team culture
Opportunity to make a genuine impact on student and staff success
Work with innovative learning technologies and contribute to the future of digital education
Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

If you're passionate about technology, education, and delivering exceptional support experiences, we'd love to hear from you.

Apply now and help create outstanding digital learning experiences at Acknowledge Education.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

eLearning Engagement & IT Support Officer

Service Desk Specialist

TIM Engineer / Desktop Support Engineer

IT Support & QA Tester (Contractor)

People Systems Administrator

Helpdesk Technician

IT Project Administrator

IT Support Officer

IT L3 Support

IT Support

IT Service Desk Analyst - Level 2

Manager, Technical Support – ANZ

Service Desk & Desktop Analyst

System Administrator

Service Desk / Onsite Engineer (MSP)

Data Center IT Support Engineer-DCO Tech 3, MEL - DCO

Service Desk Manager

Revenue Operations Systems Administrator

L1 Desktop and Network Support

Technical Services Support

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