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Customer Service Agent

Dabble -
Darwin NT

Apply Now

Job Details

$70,000 - $74,000 a year
4 days ago

Benefits

Annual leave
Work from home
Parental leave

Qualifications

Customer service
Slack
Communication skills

Full Job Description

In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement.

We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection.

Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States which launched in 2023, and our latest launch into the UK in 2025!

We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.

Dabble Culture

Dress for your day so you can focus on what matters
Switch up your office, work from home, work from wherever helps you to deliver
Genuine, like-minded team of visionaries. We welcome ideas big and small!
Scheduled focus time to encourage deep thought
Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year
Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus

Dabble Perks

Five weeks of paid annual leave for all Dabblers
Paid parental leave for both primary and secondary caregiver
We encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate family
Flexibility with working hours to accommodate our cross-country employee base: you are free to manage your own time
Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and
more
Up to 10% annual cash bonus based on Company performance metrics
Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?

Overview

At Dabble, our customers are at the centre of everything we do. As a Customer Service Agent, you'll play a key role in delivering outstanding support across live chat, email and phone while ensuring every interaction is handled with professionalism, empathy and efficiency.

Working closely with teams across Customer Operations, Trading & Risk, Product and Technology, you'll help resolve customer enquiries, support responsible gambling initiatives and contribute to continuously improving the customer experience.

Primary Location

This role is currently open to all locations within Australia.

Responsibilities

Deliver exceptional customer support across live chat, email and phone.
Resolve customer enquiries, complaints and escalations with professionalism, empathy and efficiency.
Accurately investigate, document and track customer interactions to ensure timely resolution.
Identify and escalate suspicious activity, potential fraud and policy breaches in line with compliance requirements.
Work closely with Trading & Risk, Product and Technology teams to share customer feedback and contribute to continuous improvements.
Champion the customer experience by advocating for customer-first solutions across the business.
Support Dabble's Responsible Gambling obligations by identifying and responding appropriately to at-risk customer behaviour.
Maintain up-to-date knowledge of Dabble's sports betting and gaming products to provide accurate, confident support.
Assist with wider operational initiatives and provide support across Customer Operations when required.

Skills & Qualifications

Experience in a customer service role with a passion for delivering exceptional customer experiences.
Experience within the online wagering or gaming industry (highly regarded).
Experience using Intercom or similar customer support platforms.
Excellent communication and interpersonal skills with a customer-first mindset.
Strong attention to detail with the ability to prioritise competing workloads in a fast-paced environment.
An analytical mindset with strong problem-solving skills.
A proactive, adaptable attitude and willingness to support the wider team.
The ability to build strong relationships and collaborate effectively across multiple teams.
A genuine passion for sport, customer service and creating positive customer experiences.

Are you a Dabbler?

A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).

A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.

A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.

Remuneration

The advertised salary for this position is $70,000 - $74,000 + Super + Benefits with room to be flexible.

Apply Now

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