In-Demand It Jobs in Murarrie, Qld

Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
IT Service Delivery & Technical Operations Manager
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Management
- AWS
- Work from home
IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
11d
IT & Data Systems Manager
Children's Ground —The Gap QLD
- $137,042.73 a year
- Full-time
- AI
Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
4d
Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
10d
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
Attendant - Helpdesk
Compass Group Australia —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Administrative experience
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
8d
IT Business Systems Analyst
Lite n’ Easy —Banyo QLD
- Full-time
- Analysis skills
- Communication skills
Quick Apply
10d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
IT Systems Developer (Automation & Business Solutions)
Golding Contractors —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
- Software development
- APIs
- Annual leave
IT Project Engineer, Level 3 - Veracity
Lyra Technology Group —Woolloongabba QLD
- Full-time
- Hybrid work
- Azure
- Office
- SharePoint
Quick Apply
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
12d
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
5d
IT Operations Engineer
Auto & General Holdings —Brisbane QLD
Quick Apply
Finance Systems Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Finance
- Administrative experience
- Work from home
- Parental leave
Quick Apply
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
Head of IT Delivery
Compare the Market —Brisbane QLD
- Azure
- Management
- No degree

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Customer / Technical Support Specialist

M3DICINE
Eight Mile Plains QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Salesforce
Mobile applications
Technical support
Microsoft Office
Organisational skills
Document management
Communication skills
Time management

Full Job Description

Listen, See and Feel....Life

M3DICINE is a medical device platform start-up company with the vision to be “The Heartbeat of the Planet", enabling anyone, anywhere, at anytime, to understand and benefit from clinically rich insights.

The company was founded by a small group clinicians and engineers focused on our mission of democratising healthcare through the creation of connected, elegant products, powered by intelligent and intuitive software. We design tools for dedicated healthcare professionals working tirelessly to care for our loved ones.

Our culture is inventive and passionate. We question traditional thinking wherever we can and apply our inventive approach to all aspects of the business. We work on projects and products that will change and save the lives of people around the world. Our customers are our partners.

Our team is comprised of a diverse range of professionals, united by our vision and commitment to our core values. We value openness, honesty, integrity and speaking our mind. We also value solution thinking and being proactive. We strive to add maximum value to everything we do.

Our employees bring their passion to work and are looking for like-minded team players, passionate about changing the world and delivering new and wonderful technologies that will change and save lives.

The Role

Due to the upcoming launch of our device, we are looking to add an enthusiastic, tech savvy Customer / Technical Support Specialist to the M3DICINE team, based out of our office in the Brisbane Technology Park (Eight Mile Plains).

In this hands-on, technical role you will be responsible for liaising with our customers as well as other internal customer experience managers to resolve queries by recommending solutions and guiding product users through features and functionalities. You will develop documentation, correspondence and technical content to support healthcare professional at all stages of their user lifecycle and ensure an excellent customer experience.

Your responsibilities will include:

Supporting our customers across each phase of the customer lifecycle, from post-sale introductions, kicking-off the relationship, onboarding and training, using the hardware, app and platform through to measuring and analysing data
Actively participating in the development and implementation of new product technical support documentation, plans and programs to ensure our customers experience amazing support
Assisting in the provision of direct on and offline technical support
Handling customer complaints, including receiving, logging, investigating, resolving and tracking/trending complaints in compliance with the Quality Systems and post market surveillance
Reporting the tracking and trending of field product performance metrics for both system and assay data to enable continuous improvement
Ensuring fact-based scientific and analytical best practices and principles are utilised to accomplish tasks and performance (e.g., establishment and implementation of NPS)
Providing technical assistance to sales, application specialists and marketing as required
Working closely with our product, engineering and sales teams to make sure customers’ needs and wants are captured and communicated internally, e.g. in the form of new feature requests, bugs identification or edge cases
Keeping your industry and technical knowledge current so that you can best support our customers and any future product launches that impact customer experience

You

We want to hear from you if you have a strong passion for customer service, creating a superb customer journey/experience, extensive experience providing support to device users, knowledge of Salesforce and a solid understanding of iOS/Android operating systems and mobile device functionality.

You are a self-starter, able to work autonomously while also proactively collaborating with colleagues and customers across different disciplines and time zones.

In addition, you will have:

Demonstrated customer support experience (3+ years), including experience in supporting web-based applications, cloud-based services and portals

Experience in healthcare, medical device and/or biotech industries, preferably with direct involvement in commercial operations or product launches. Technical support experience in supporting medical products is highly desired but not required

Experienced in:
- Salesforce (at least 2 years), including, but not limited, to case management, dashboard and report tracking and SLA/KPI management
- Both iOS and Android mobile operating systems, mobile device functionality and App Store platforms

A good understanding and familiarity with:
- Web based platforms
- Mobile hardware concepts and services like Bluetooth connectivity
- SaaS, IOT, database and cloud concepts
- Quality Systems and requirements for complaint handling, document control and quality control

Excellent written communication skills and computer literacy across the Microsoft Office suite of programs
Solid time management and organisational skills

Quick Apply

Refine Your Search

it jobs in murarrie, qld

Customer / Technical Support Specialist

IT Service Delivery & Technical Operations Manager

IT Service Desk Analyst

GAZ - APS 5 - IT Service Support Officer - Information Technology

IT & Data Systems Manager

Service Desk Engineer

Technical Support Lead - Brisbane

Senior IT Systems Administrator

Attendant - Helpdesk

IT Support Analyst

IT Business Systems Analyst

Service Desk Analyst

IT Systems Developer (Automation & Business Solutions)

IT Project Engineer, Level 3 - Veracity

IT Support Specialist, Level 1 - PKCG

Specialist IT Engineer

IT Operations Engineer

Finance Systems Analyst

Senior IT Support Technician

Head of IT Delivery

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