In-Demand Desktop support Jobs in Docklands, Vic

Service Desk Analyst - Level 2
Wallbridge Gilbert Aztec —Melbourne VIC
- Full-time
- Remote
- Azure
- Management
- Customer service
- Work from home
- Parental leave
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Docklands VIC
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
IT Support Administrator
Medical iT —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
Desktop Support Officer
Australia’s Academic and Research Network (AARNet) —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
13d
Desktop Support Officer
AARNet —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
13d
Parkville EMR Help Desk Analyst
Victorian Government —Melbourne Western Suburbs VIC
- $77,426 - $85,597 a year
- Part-time
- Customer service
- Administrative experience
- No degree
7d
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
8d
IT and Operations Support Officer
ALD Group VIC Pty Ltd —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- In-person
Quick Apply
6d
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
IT Support Analyst
Logonests IT —Melbourne VIC
- $76,000 a year
- Childcare
- In-person
- Employee discount
- Professional development assistance
Quick Apply
2d
IT Support Technician
City Cable Australia —Box Hill VIC
- $65,000 - $70,000 a year
- Full-time
- English
- Education
- In-person
Quick Apply
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
IT Support Engineer Level 1
For Purpose Aged Care —Cheltenham VIC
- Administrative experience
- No degree
- Travel reimbursement
- Employee assistance program
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Service Desk Engineer, Level 2 - CT Group
Lyra Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Communication skills
Quick Apply
6d

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Service Desk Analyst - Level 2

Wallbridge Gilbert Aztec -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Work from home
Parental leave

Qualifications

TCP
Azure
Management
Customer service
Disaster recovery
Microsoft Exchange
Administrative experience
IT support
DNS
Organisational skills
SharePoint
Security
Communication skills
Intune
Time management
Office experience
Information Technology
VPN

Full Job Description

Service Desk Analyst - Level 2

Information Technology
Melbourne
Permanent / Full Time

10/8/2026

A collaborative and supportive team environment
Varied, fast-paced role
Involvement in exciting IT transformation projects

About us:
WGA is an Australian and New Zealand company like no other – we are owned by our employees, loved by our long-term clients and have deep roots in our communities. With a team of over 700 people, WGA provides a rich, diverse, and empowered workplace, and offers you a chance to work alongside some of the best in the business.

WGA offers an outstanding working environment that fosters and supports mutual learning, respect, dignity, cultural openness, and an appreciation of differing perspectives and backgrounds. We strive to offer inspiring career paths and a selection of fantastic employee benefits including exceptional parental leave options, flexible hours and work from home capability and learning and development programs tailored to you.

We empower our engineers and designers to think outside the square and dare to be different in their delivery of tailored design engineering solutions across the Buildings, Transport, Water Infrastructure, Urban Development, Ports and Marine, Energy, Defence and Resources sectors.

About our approach:
We focus upon the core philosophy of delivering excellent engineering solutions for our valued Clients which allows us to create exceptional, long-term opportunities for our personnel. Our unique style of project delivery ensures that our people don't have to choose between maintaining hands on Engineering Design and corporate career options, they can have both!

About our Role:

Provide Level 2 technical support for escalated incidents and service requests across multiple offices.
Troubleshoot and resolve hardware, software, and network issues.
Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Contribute to the implementation and ongoing support of the new ITSM platform.
Apply ITIL principles to incident, problem, and change management processes.
Maintain accurate documentation and update knowledge base articles.
Collaborate with Level 1 and Level 3 teams to ensure consistent service delivery.
Ensure compliance with operational security practices and company policies.
Participate in projects and continuous improvement initiatives.

About you:

Australian Citizen
Proven experience in IT support or a similar technical role (Level 2 or equivalent).
Strong troubleshooting skills across hardware, software, and network environments.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks effectively.
Demonstrated understanding of operational security practices.
Experience supporting users in a multi-office environment.
Strong time management and organisational skills.
Ability to build and maintain positive internal relationships.

Essential Technical Skills

Knowledge of Microsoft 365 administration, Windows operating systems, and related services.
Experience with Active Directory, Group Policy, and user account management.
Exposure to Entra ID (Azure AD), Intune, and endpoint management.
Knowledge of networking fundamentals (TCP/IP, DNS, VPN).
Familiarity with ITSM tools and service desk best practices.
Understanding of the SFIA framework.
Experience with NinjaOne or similar RMM tools.

Desirable Skills

Relevant IT degree or equivalent tertiary qualification.
Exposure to cloud technologies and hybrid environments.
Knowledge of backup and disaster recovery solutions.

About working with us:
At WGA we believe a diverse workplace fosters unique and progressive ideas and drives our culture of learning and sharing knowledge. We encourage all to apply because whatever your background you can progress your career and enjoy the benefits that only a privately owned organisation can offer.
Due to requirements for working across Defence related projects, Australian Citizenship and the ability to obtain Security Clearance is desired.

WGA is a Work180 endorsed workplace for women, find out more at WGA | WORK180 Endorsed Employer

Apply Now

Refine Your Search

desktop support jobs in docklands, vic

Service Desk Analyst - Level 2

IT & Workplace Support Engineers (Multiple Opportunities Available)

IT Support Administrator

Desktop Support Officer

L1 Helpdesk Technician (VIC)

Desktop Support Officer

Specialist Technician - Technical Support to Schools Program (TSSP)

Parkville EMR Help Desk Analyst

IT Hardware Technician

IT and Operations Support Officer

Service Desk Analyst (VIC)

IT Support Analyst

IT Support Technician

Network Support Level 1

Service Desk Analyst

Information Technology Service Desk analyst (Australia)

IT Support Engineer Level 1

TIM Engineer / Desktop Support Engineer

IT L3 Support

Service Desk Engineer, Level 2 - CT Group

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