In-Demand It Jobs in Geebung, Qld

ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
11d
IT Service Delivery & Technical Operations Manager
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Management
- AWS
- Work from home
IT End User Support / Desktop Support Level 1 – Scheduled Onsite Visits Only (Non-Full-Time Role)
ADVANCE GLOBAL IT SUPPORT —Morningside QLD
- $320 - $350 a day
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
13d
Technical Support Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- Customer service
- English
- AI
14d
Systems Administrator I
Wenco (a Hitachi Construction Machinery subsidiary) —Eight Mile Plains QLD
- Full-time
- Microsoft Access
- Administrative experience
- Bachelor's degree
Quick Apply
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
7d
Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
IT Business Systems Analyst
Lite n’ Easy —Banyo QLD
- Full-time
- Analysis skills
- Communication skills
Quick Apply
5d
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
Finance Systems Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Finance
- Administrative experience
- Work from home
- Parental leave
Quick Apply
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
4d
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
6d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
14d
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
1d
Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
6d
IT Systems Developer (Automation & Business Solutions)
Golding Contractors —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
- Software development
- APIs
- Annual leave
14d
Head of IT Delivery
Compare the Market —Brisbane QLD
- Azure
- Management
- No degree
12d
IT Operations Engineer
Auto & General Holdings —Brisbane QLD
Quick Apply
Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
9h
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount

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ATS Service Desk Team Lead - APAC

Applied Medical -
Geebung QLD

Apply Now

Job Details

Full-time
11 days ago

Benefits

Employee assistance program

Qualifications

Asset management
Desktop support
TCP
ITIL Certification
Management
Incident management
Software troubleshooting
SCCM
Deployment
ATS
Research
Microsoft Office
Bachelor's degree
IT support
DNS
Business
Intune
Information Technology
VPN

Full Job Description

_________________________________________________________________________________:

We are seeking a motivated and driven Service Desk Team Lead to take ownership of our Service Desk function and drive excellence across IT support services. This is an exciting opportunity for someone ready to hit the ground running and truly make the role their own.

If you are looking to take the next step in your career and would love the opportunity to drive improvements both locally and globally, we encourage you to apply.

About Applied Medical:

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid growth and expansion worldwide.

What connects us all is our mission to improve the affordability and accessibility of high-quality healthcare by delivering innovative technologies that enhance clinical care.

Be part of our growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community, and the environment.

About the Role:

As a Service Desk Team Lead, you will be responsible for overseeing the daily activities of the Service Desk Analysts to ensure that end users receive the appropriate assistance. You will provide guidance to technicians in the daily execution of their duties aligned to Applied’s global processes and standards and be the first point of contact for any service delivery escalations. The Service Desk Team Lead will also innovate and influence both local and global IT operations.

Your responsibilities will include:

Provide high-level IT support to users and business units across the organisation
Lead the day-to-day operations of the Service Desk, ensuring efficient incident and request management
Manage procedures for identification, prioritisation, escalation, and resolution of incidents
Monitor, track, and coordinate Service Desk functions to meet service levels and business expectations
Lead, mentor, and develop Service Desk Analysts, fostering a high-performing and customer-focused team
Drive continuous improvement initiatives locally and contribute to global Service Desk enhancements
Participate in and contribute to IT projects across the APAC region, including user, system, and hardware support
Act as a trusted advisor to stakeholders, building strong cross-functional relationships
Analyse Service Desk trends and produce reports to inform decision-making and improve performance
Conduct research to identify opportunities to enhance processes, tools, and procedures
Support major incident management and contribute to Root Cause Analysis (RCA) documentation
Stay current with emerging technologies and industry best practices
Perform other duties and responsiblitites as required

About You:

A visionary leader with a big-picture mindset and a passion for continuous improvement
Proven ability to lead, influence, and develop teams in a fast-paced environment
Strong customer service mindset with the ability to build trusted relationships
Comfortable working cross-functionally and across global teams
Ability to navigate ambiguity, solve complex problems, and make sound decisions
Proactive, adaptable, and driven to deliver meaningful outcomes
Ability to travel internationally as required

Skills, Experience, and Qualifications:

Bachelor’s degree in Information Technology, Business (IT major), or related field
ITIL V3 or V4 Foundation certification (required)
Minimum 5 years’ experience in a Service Desk, IT Support, or MSP environment
Desktop, laptop and iOS software and hardware troubleshooting skills

Experience or relevant knowledge of:

Microsoft Windows 11 desktop operating systems
Microsoft 365 suite
Intune/SCCM/AutoPilot Deployment technologies
Asset Management
Operational knowledge of Active Directory and Entra
Exchange Mailbox management and cloud services as found in the M365 suite
Understanding of networking concepts (TCP/IP, VPN/Tunnelling, DNS, VLANS) and the ability to troubleshoot
Remote support management tools

Why Applied Medical?

Work for a market leader who is proud to have a significant and sustainable impact on healthcare
A diverse work environment with an industry-leading culture of learning, development, and inclusion
Your wellness is important to us; Employee Assistance Program is available to all team members and their families
New Fitness & Wellbeing Benefits platform - WHEREFIT
Permanent and secure role with opportunity for flexible work arrangement upon completion of probation
Brand new office located in Geebung QLD
Professional office environment with supportive, welcoming management and team members

Apply Now

Refine Your Search

it jobs in geebung, qld

ATS Service Desk Team Lead - APAC

IT Service Delivery & Technical Operations Manager

IT End User Support / Desktop Support Level 1 – Scheduled Onsite Visits Only (Non-Full-Time Role)

Technical Support Engineer

Systems Administrator I

IT Support Specialist, Level 1 - PKCG

Service Desk Analyst (QLD)

IT Business Systems Analyst

Customer / Technical Support Specialist

Finance Systems Analyst

IT Support Analyst

GAZ - APS 5 - IT Service Support Officer - Information Technology

Service Desk Analyst

Specialist IT Engineer

Technical Support Lead - Brisbane

IT Systems Developer (Automation & Business Solutions)

Head of IT Delivery

IT Operations Engineer

Service Desk Engineer

Senior IT Support Technician

I want to receive the latest job alert for it in geebung, qld

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