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Team Leader

Bravehearts
Mackay QLD

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Job Details

Qualifications

Social work
Microsoft Office
Working with children
Blue Card
Driver Licence
Working with Children Check
Leadership
Communication skills
Negotiation

Full Job Description

Level: Social, Community, Home Care and Disability Services Industry Award 2010
Level 6

Location: Mackay (Isaac and Whitsunday Regions Included)

Employer: Bravehearts Foundation Limited

Reports to: Director of Therapeutic and Support Services

Our Vision
A world where people, communities and systems all work together to protect children from sexual

abuse.

Our Mission
To provide a coordinated and holistic approach to the prevention and treatment of child sexual

abuse.

Our Values
Integrity: We act with integrity, demonstrate accountability, honesty, and at all times, behave

ethically.

Respect: We behave and communicate with inclusivity, mindfulness, and professionalism whilst

continually embracing diversity.

Energy: We unreservedly apply ourselves using all efforts, power and abilities towards protecting

children from child sexual abuse.

Empathy: We seek to genuinely understand other people’s experiences, culture and perspectives. In

turn, we support individuals and communities in a manner that is meaningful to them.

Bravery: We acknowledge the bravery of survivors and those that support them. Without fear or

favour, we seek to ensure that children have a childhood free from sexual harm.

Our Commitment as a Child Safe Organisation
Bravehearts is unwavering in our commitment to the safety and wellbeing of all children and young

people accessing our services. We act without hesitation to ensure the legal rights of all children

and vulnerable persons are maintained. Bravehearts is dedicated to fostering a culture where every

child is valued, respected, and safe from harm.

Bravehearts Statement of Commitment embodies this through application of our pledge to:

Prioritise the Child The best interests of children are at the forefront of every decision

and action we take.

Cultivate a Safe Culture We are dedicated to creating and maintaining a child-safe

environment characterised by transparency, accountability, and a

shared responsibility for protecting children from sexual abuse and

exploitation, and abuse and neglect more broadly.

Empower Voices We actively listen to and amplify the voices of children and young

people, ensuring their perspectives shape our policies, programs,

and practices.

Act with Vigilance All Bravehearts personal (National Board, staff, students and

volunteers) are mandatory reporters, committed to promptly

reporting any concerns about a child’s safety to the appropriate

authorities, irrespective of age, type of harm or location.

Collaborate for Impact We operate in a spirit of cooperation and consultation with other

relevant agencies in matters concerning child protection. We work

in close partnership with families, communities, and other agencies

to create a network of support that protects and promotes the

wellbeing of children.

Strive for Excellence We are committed to continuous improvement in our child

safeguarding practices, regularly reviewing our policies, procedures,

and training to ensure they reflect the highest standards.

Position Purpose
The Courage Project provides a trauma informed mental health service for children under 14 years old

who have and/or are experiencing physical and/or sexual abuse/assault and at risk of self-harm in the

Mackay, Whitsunday and Isaac area.

Reporting to the Director of Therapeutic and Support Services, the Team Leader will oversee the

delivery of The Courage Project service, with responsibility for daily operational requirements including

coordination of the service delivery, management of team members, team administration and weekly

service reporting.

The Team Leader will also be responsible for their own caseload of approximately 12 clients. It is

anticipated that 2 days per week will be focused on Team Leader responsibilities and 3 days on client

caseload.

Primary Duties & Responsibilities

Service Delivery of The Courage Project:

In partnership with Director of Therapeutic and Support Services, manage the delivery of The

Courage Project based on the agreed operational plan.

Provide regular reports to the Director of Therapeutic and Support Services including feedback

from statistical reports, funding bodies and other relevant stakeholders.

Develop community education programs that can be delivered to community members,

families and local services relating to The Courage Project and working with children and

young people affected by child sexual abuse and physical violence. This training is to include

how to identify and respond to mental health and trauma concerns for children, young

people, and families.

Participate in Stakeholder forums and cross agency training sessions.

Represent Bravehearts at conferences/meetings/functions as requested by Director of

Therapeutic and Support Services.

Counselling Services:

Provide professional counselling to children and young people, while also offering support to

their non-offending family members within therapeutic frameworks.

Conduct assessment with clients, maintain accurate records of sessions and provide

professional reports as required to external bodies

Team Leadership:

Provide daily team leadership and support to ensure that the team and office are running

efficiently and effectively.

Support team members to attain their individual key performance indicators.

Ensure team members undertake standardised assessments with their clients and enter into

RediCASE in a timely fashion.

With support from the Director of Therapeutic and Support Services, manage HR requirements

including WHS, onboarding, induction, bi-annual performance and development planning,

performance management, compliance with HSQS and ensure policies and procedures are

adhered to for the service.

Coordinate and facilitate team meetings, 1:1s with team members and the allocation of

clients.

Oversee and ensure that the RediCASE is up to date for all clients (including client profiles, case

plans and counselling notes).

Manage health and safety in the workplace and ensure a physically and mentally safe

workplace for the organisation, including duress alarm testing and training.

Monitor team wellbeing and raise any concerns to the Director of Therapeutic and Support

Services.

Other Responsibilities:

Undertake professional development and supervision.

Participation in, and coordination of, self-care activities in partnership with the Practice

Supervisor.

Key Performance Indicators:

Meeting the key performance indicators for The Courage Project in line with the NQPHN

contract deliverables.

Provide feedback from statistical reports, funding bodies and other relevant stakeholders.

Achievement of goals set in annual performance work plan.

Delegation of Authority:

Critical Incidents

o Manage minor critical incidents, in accordance with Bravehearts Code of Conduct

and Work, Health and Safety Policy.

Staff Performance

o Work with the Director of Therapeutic and Support Services to manage staff

performance in accordance with Bravehearts Code of Conduct policy.

o Approve timesheets fortnightly.

Personal Specifications
Qualifications/Experience:

Tertiary qualifications in psychology, social work, counselling or related field.

A minimum of 2 years experience in providing counselling (within the field of trauma is

preferred).

Experience in leading a small team of clinicians, social workers, advocates or similar.

Registration (or eligibility) and/or membership with governing body of profession (Eg.

Psychologists Registration Board of Queensland, Australian Counselling Association, the

Australian Association of Social Work, or Queensland Counselling Association).

Must have or be willing to apply for a Working with Children Check (Blue Card), NDIS Screening

Check (Yellow Card) and National Police Certificate.

Candidates must possess a driver’s license.

An understanding of working within a mandatory reporting framework.

A sound understanding of the effects of trauma on the individual, family, interpersonal, and

societal level

Experience and understanding of issues relating to service delivery with an agency that is

committed to socially and culturally inclusive practices is preferable.

Personal Qualities:

Respect for privacy and confidentiality.

Possess personal qualities of integrity, sound judgement, empathy, and respect for individuals.

The capacity to work enthusiastically within the parameters of the Bravehearts mission, vision

and values (Integrity, Respect, Energy, Empathy and Bravery).

Principles of social justice will underpin the appointee’s practice.

Skills and Abilities:

Exceptional verbal and written communication skills, complemented by strong negotiation and

mediation abilities.

Intermediate use of Microsoft office suite 365 and keyboard skills.

Acknowledgement:

Apply Now

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