In-Demand Private first class Jobs in Melbourne, Vic

Dispute Resolution Specialist - General Insurance
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
10d
Senior Implementation Specialist, Professional Services (Victoria, Australia)
Commvault —Melbourne VIC
- Azure
- Computer Science
- Customer service
8d
Senior Health, Safety and Wellbeing Advisor
AFCA —Melbourne VIC
- Full-time
- Hybrid work
Quick Apply
Project Manager, Independent Review
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
5d
Senior Dispute Resolution Specialist - Superannuation
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
10d
Senior Manager, People Partnering, Customer Experience and Operations
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Human resources
- Financial services
- AI
Quick Apply
3d
Associate/ Senior Associate, Construction Disputes
White & Case —Melbourne VIC
- Full-time
- Analysis skills
- Recruiting
- Construction experience
Senior Associate
DLA Piper —Melbourne VIC
- Analysis skills
- Leadership
- Communication skills
Clinical Nurse Consultant - Forensic Paediatrics
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $121,695 - $128,102 a year
- Full-time
- Hybrid work
- Nursing
- Employee assistance program
21h
Associate / Senior Associate, Superannuation
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Health insurance
- On-the-job training
Senior Manager, Membership Services
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Product management
- AI
- Marketing
4d
Strategy & Ops Manager (Expansion)
Careers at Eucalyptus —Melbourne VIC
- Research
- SQL
- AI
- Health insurance
- Work from home
Quick Apply
Senior Security Architect
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
Quick Apply
Senior Manager, IT Service Management Process
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- AI
1d
Ombudsman, Banking & Finance (Small Business & Transactions)
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Ombudsman, Banking and Finance
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Senior Manager, IT Service Management Process
AFCA —Melbourne VIC
- Full-time
- Hybrid work
Quick Apply
8d
Senior Dispute Resolution Specialist - Superannuation
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick Apply
10d
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
9d
Electrical Inspector
Zinfra —Tullamarine VIC
- Full-time
- Customer service
- Employee assistance program
- Gym membership

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private first class jobs near melbourne, vic

Dispute Resolution Specialist - General Insurance

Australian Financial Complaints Authority -
Melbourne VIC

Apply Now

Job Details

Full-time
10 days ago

Benefits

Pet insurance

Qualifications

Microsoft Office
Organisational skills
SharePoint
Financial services
AI
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
Work with consumers and financial firms to gather information and understand the core issues
Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

Domestic Insurance such as home and contents for car insurance
Travel or ticket insurance
Pet insurance
Sickness or accident insurance
Strata title insurance
Small business insurances including farm insurance

Qualifications

To be successful in this role, you will have:

Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset
Demonstrated experience in the financial services industry, preferably within general insurance, legal, or alternative complaint resolution sectors.
Ability to investigate and identify the issues and information we need to form a view
Strong verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise manner
Draft written communication in Plain English tailoring it to stakeholders
Excellent organisational skills that enable you to work across multiple complaints and activities simultaneously ensuring matters are progressing
Resilience and empathy and willingness to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely manner
A highly responsive approach to your work
Ability to work autonomously and as part of a close and supporting team
Ability to work with Microsoft products including Office, Dynamics365 and SharePoint.

An opportunity to thrive in and help contribute to a culture that values fairness, efficiency, and accessibility.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

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Refine Your Search

private first class jobs in melbourne, vic

Dispute Resolution Specialist - General Insurance

Senior Implementation Specialist, Professional Services (Victoria, Australia)

Senior Health, Safety and Wellbeing Advisor

Project Manager, Independent Review

Senior Dispute Resolution Specialist - Superannuation

Senior Manager, People Partnering, Customer Experience and Operations

Associate/ Senior Associate, Construction Disputes

Senior Associate

Clinical Nurse Consultant - Forensic Paediatrics

Associate / Senior Associate, Superannuation

Senior Manager, Membership Services

Strategy & Ops Manager (Expansion)

Senior Security Architect

Senior Manager, IT Service Management Process

Ombudsman, Banking & Finance (Small Business & Transactions)

Ombudsman, Banking and Finance

Senior Manager, IT Service Management Process

Senior Dispute Resolution Specialist - Superannuation

Senior System Development Engineer, Core Networking (Relocation support available)

Electrical Inspector

I want to receive the latest job alert for private first class in melbourne, vic

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