Company Description
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Job Description
We’re looking for a Senior Security Architect to play a critical role in shaping secure, modern digital platforms that support our mission.
This is a high-impact role where you’ll lead the end-to-end security architecture across a major enterprise and digital transformation program.
As a hands-on technical leader, you’ll influence architecture decisions, guide delivery teams, and ensure security is embedded across every layer of our platforms.
In this role you will:
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Define and own enterprise and systems security architecture across digital platforms, applications and integrations
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Translate business and customer needs into secure, scalable architecture designs
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Lead architecture across digital channels, content management, workflows, data and integration layers
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Provide hands-on technical guidance to delivery teams, including solution design and engineering support
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Ensure solutions align with security, privacy and regulatory requirements in a regulated environment
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Collaborate with stakeholders, vendors and delivery teams to align solutions to target architecture
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Identify and manage architectural risks, technical debt and dependencies
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Contribute to the evolution of enterprise architecture standards, patterns and roadmaps
Qualifications
You’re a technically strong and pragmatic architect who thrives in complex, fast-moving environments.
You’ll bring:
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Significant experience in security architecture and/or senior engineering roles within complex enterprise and highly regulated environments.
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Demonstrated experience supporting or leading large digital platform and customer experience transformations, including website re‑platforming and digital applications.
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Strong background working across digital channels, customer experience, integrations and platform architectures.
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Proven experience in financial services, government or other highly regulated industries highly regarded.
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Experience working alongside agile/SAFe delivery teams in transformation programs.
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Strong hands‑on engineering capability, not purely advisory.
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Ability to traverse business process design, customer journeys and technical architecture end‑to‑end.
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Deep understanding of modern digital architectures and security systems (platforms, APIs, integration patterns, cloud‑based platforms).
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Excellent stakeholder engagement skills, able to influence business, delivery and technology leaders.
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Strong analytical and decision‑making capability, balancing speed, risk and long‑term sustainability.
Additional Information
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Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
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Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
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Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
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Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.
To apply
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].
We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
