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Guest Service Attendant - Cunnamulla Hot Springs

Paroo Shire Council -
Cunnamulla QLD

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Job Details

Permanent | Part-time | Casual
1 day ago

Qualifications

Management
Customer service
First aid
Administrative experience
Working with children
Blue Card
Driver Licence
First Aid Certification
POS
Communication skills

Full Job Description

For further information please do not hesitate to call (07) 4655 8400 or email our Human Resources Manager, Denise O’Brien at [email protected]

CUNNAMULLA HOT SPRINGS

IMMEDIATE START

Cunnamulla Hot Springs

Guest Services Attendant Position

At the Paroo Shire Council, we believe that our success starts with our people.

We are committed to creating a positive, inclusive, and rewarding work environment where team
members feel supported and valued.

We don’t just offer a service at Cunnamulla Hot Springs, we create an unforgettable experience. Nestled in Queensland’s
breathtaking landscape, we create a world-class retreat of relaxation, indulgence, and connection.

We’re passionate, and proud of what we do. Every team member plays a part in shaping the journey, elevating every
detail, embracing what’s next, and growing together. You will find a community of passionate individuals who are
committed to creating magical moments for our guests while supporting each other every step of the way.

As a Guest Services Attendant you will guide and inspire the team, ensuring every detail of our operation reflects the
tranquillity, luxury, and service excellence our guests expect.

An immediate start is on offer so if you are seeking a genuine opportunity and would like to be a crucial member of the
Cunnamulla Hot Springs team contact:

Denise O’Brien, Manager Human Resources on 07 4655 8400.

You can email your interest directly to Denise at [email protected]

Alternatively download directly from our website at

Employment Vacancies – Paroo Shire Council

Position Description – Cunnamulla Hot Springs – Guest Services Attendant
Authorised by: Martin Leech, Chief Executive Officer Date of Review: July 2026

POSITION DESCRIPTION

Hot Springs - Guest Service Attendant

Position Number: 272 Location: Cunnamulla

Award: Queensland Local Government Industry Award (Stream A) – State 2017

Certified Agreement: Paroo Shire Council – Non-Operational Staff Certified Agreement 2021-2024

Classification Level: 2.1 Employment Type: Permanent Part Time/Casual

Department / Team: CEO / Hot Springs

Reports to: Hot Springs Team Leader Supervises: No direct reports

Our Values

In making and implementing our decisions we will be guided by the principles of integrity, efficiency and continuous
improvement and exhibit the following values:

Pride, Accountability, Respect, Open & Transparent, Opportunities for Employment,
Safety and Commitment
Position Objectives
The Guess Service Attendant is responsible for delivering a high standard of customer service and care to guests,
ensuring guests’ needs are consistently met throughout their visit, while effectively monitoring the experiences
throughout the facility, executing first aid as required and addressing any issues that arise. Working closely and
supporting the Team Leader to lead the operation as a world-class destination with an innovative tourism and community
culture, focusing on guest and employee wellbeing aligned to Paroo Shire Council core values and purpose.

Key Responsibilities
• Provide a high standard of customer service and ensure guests have a positive and enjoyable experience.

Welcome guests, answer enquiries, and provide information on facilities, products, packages, and experiences.
Process guest admissions, bookings, retail sales, and point-of-sale transactions accurately.
Undertake reception and administrative duties, including answering telephone and email enquiries.
Complete daily opening and closing procedures in accordance with operating procedures.
Conduct routine inspections of pools, amenities, guest areas, and relaxation spaces.
Monitor pool water quality, including temperature, chlorine levels, and general cleanliness.
Maintain the cleanliness and presentation of pools, change rooms, reception areas, and guest facilities.
Complete daily cleaning, housekeeping, and presentation tasks to ensure facilities meet guest expectations.
Assist with monitoring, testing and cleaning of pools as required.
Assist with basic plant room operations, including safe manual handling and chemical handling activities.
Report maintenance requirements, equipment faults, hazards, and safety concerns to the Team Leader.
Administer first aid and respond to incidents and emergencies as required.
Ensure compliance with workplace health and safety policies, procedures, and legislative requirements.
Follow up maintenance, housekeeping, and grounds maintenance requests to ensure facilities are guest-ready.
Communicate professionally and effectively with guests, contractors, suppliers, and colleagues.
Work collaboratively as part of a positive, customer-focused team environment.
Provide feedback to the Team Leader regarding guest concerns, operational issues, and opportunities for

improvement.

Maintain a professional appearance and uphold the values and reputation of Cunnamulla Hot Springs.
Undertake other duties within the scope, skills, and responsibilities of the position as directed by the Team Leader.

Position Description – Hot Springs - Guest Service Attendant
Authorised by: Martin Leech, Chief Executive Officer Date of Review: 10 July 2026

Qualifications, Skills and Experience
Essential

‘C’ Class Queensland Drivers Licence or higher.
Hold or obtain a Working with Children 'Blue Card'.
Pre-Employment Health Assessment and National Police Check prior to appointment.
First Aid Certificate

Desirable
• Previous experience in a similar customer service orientated role including processing POS transactions

Exceptional customer service and administration skills with ability to multi-task
Lifesaving qualifications (or a willingness to obtain)
Excellent verbal & written communication skills
Ability to effectively communicate with all internal and external stakeholders
Attention to detail and prompt attention to guests
Ability to work together as part of a dynamic team
Demonstrate exceptional employee presentation standards
Highly motivated, energetic, and hard working

Corporate Accountabilities
• Demonstrated commitment to apply and adhere with Council’s Policies and Procedures and Local Government Act

2009, including but not limited to Council’s Code of Conduct, Work Health and Safety Policy and Anti-Discrimination
Policy.

Capable of carrying out the physical and inherent requirements of the position and being flexible and adaptable to

meet the requirements of the position.

Maintain a positive team culture based on honesty, trust and integrity.
Perform jobs, tasks and processes in accordance with relevant guidelines and standards.
Maintain confidentiality of Council information obtained during the course of employment.
Operate and maintain Council assets including equipment, plant and fleet within Council guidelines and

manufacturers’ specifications.

Foster and maintain strong stakeholder relationships directly or indirectly associated with Council.
Provide consistent and timely customer services to our colleagues and communities.

Work Health and Safety
• Apply Council policies and procedures in everyday work activities to assist Council in ensuring a safe work

environment and to meet the standards imposed by any relevant safety legislation as required by Queensland’s Work
Health and Safety Act 2011.

Maintain a positive attitude towards acquiring an understanding of work health and safety (WHS) legislation, including

Council WHS policies and procedures and foster and maintain a positive attitude towards WHS within the individual
work teams

Taking reasonable care for your own health and safety, and that of others in the workplace.
Ensure safe chemical, safe manual handling and incident reporting processes are followed.

Position Description – Hot Springs - Guest Service Attendant
Authorised by: Martin Leech, Chief Executive Officer Date of Review: 10 July 2026

Team Contribution
Working as part of a collaborative team and being in a customer facing role, it is also integral that the incumbent of this
position delivers exceptional customer service and can positively engage with people from diverse cultures,
nationalities, and backgrounds.

You will also:

Work collaboratively with co-workers, actively contributing to the Shires vision and values.
Raise issues with a ‘solution focus’ framework and contribute to a positive working environment.
Build professional relationships with stakeholders at every level of the Shire.
Actively display the values of the Shire in every interaction
Attend and participate in staff/team meetings and workshops as required.
Engage and participate in opportunities to enhance personal growth, team cohesion and development.
Perform other reasonable duties as directed by the Team Leader Airport Services and/or line management within

known skills, knowledge, and capabilities.

Agility Statement
The information contained in this position description is intended to describe the nature and level of work to be
performed. This is not considered an exhaustive list of all the responsibilities, duties or skills required in the role. This
position description may be subject to change from time to time. Any such reorganisation of duties shall be the subject of
discussion with the position incumbent.

Apply Now

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