In-Demand It help desk Jobs in Melbourne, Vic

Customer Support Analyst
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Salesforce
- English
1d
Service Desk Team Lead - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Agile
- Parental leave
- Employee assistance program
14d
Application Support Engineer - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Oracle
- Management
- Computer Science
- Employee assistance program
End User Computer Team Lead
Kubota Australia and New Zealand —Truganina VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Research
- Annual leave
Quick Apply
2d
IT Coordinator – AI & Systems
KCL Law —Melbourne VIC
- AI
- Communication skills
Agentic Technology Specialist
SailPoint —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Education
13d
Customer Service Representative
Probe CX —Melbourne VIC
- Part-time
- Hybrid work
- CRM software
- English
- Research
8d
Infrastructure Manager
Funlab —Abbotsford VIC
- $120,000 - $140,000 a year
- Full-time
- Employee assistance program
Lifecycle Marketing Specialist
Contour Education —Melbourne VIC
- $110,000 - $120,000 a year
- Full-time
- CRM software
- Senior Secondary Certificate of Education
- Education
- Employee assistance program
Quick Apply
Senior Workplace Engineer
Link Group —Docklands VIC
- On call
- Management
- Communication skills
Workplace Assistant
WSP —Melbourne VIC
- Hospitality
- Customer service
- Office
- Employee stock purchase plan
12d
Customer Success Manager
Timescapes —Melbourne VIC
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Construction experience
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Workplace Concierge
JLL —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Health insurance
- Parental leave
Sports Area Manager
Kelly Sports Victoria West —Brunswick West VIC
- $73,000 - $80,000 a year
- Full-time
- Childcare
- Business development
- Working with children
- Travel reimbursement
- Employee discount
Quick Apply
20h
Library & Resource Centre Assistant - ES1-2 (Ongoing) - 2027 - New School in Aintree
Government schools —Melbourne Western Suburbs VIC
- Full-time
- Google Suite
- Senior Secondary Certificate of Education
- Leadership
Senior IT Engineer, LRC
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- AWS
Front Office Receptionist
Quest Mont Albert —Mont Albert VIC
- $27.97 - $69.92 an hour
- Weekend availability
- Sales
- Customer service
- Education
- Employee discount
- Gym membership
Quick Apply
1d
Senior Cloud & Network Engineer
For Purpose Aged Care —Cheltenham VIC
- Hybrid work
- Azure
- DevOps
- AWS
- Work from home
- Employee assistance program
14d
Digital Content & Communications Specialist
BOUNCE —Glen Iris VIC
- Full-time
- Hospitality
- Communication skills
- Free parking
- Parental leave
Quick Apply
Workplace Concierge
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Health insurance
- Parental leave
Quick Apply

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Customer Support Analyst

Airwallex -
Melbourne VIC

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Customer service
Salesforce
English
Analysis skills
Bachelor's degree
Communication skills
Help desk

Full Job Description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Role

As a Customer Support Analyst, you’ll be a key player in elevating Airwallex’s customer experience by combining your strong communication skills, analytical mindset, and passion for problem solving. You’ll have outsized influence on how our customers perceive Airwallex, drive operational change, and partner with cross-functional teams to build and scale best-in-class support.

With a deep appreciation for operational excellence and a hunger to grow, you’ll play an essential role in both the day-to-day resolution of customer issues and in identifying larger patterns to help us improve our products and processes. This is a hands-on role: you’ll roll up your sleeves to deliver solutions, communicate insights, and push for continuous improvement at every opportunity.

What You’ll Do

Serve as the primary point of contact for customers (via email and phone), addressing a diverse range of queries and concerns with empathy, precision, and professionalism.
Communicate product knowledge and updates clearly; help customers navigate complex fintech concepts and Airwallex processes.
Troubleshoot and resolve customer inquiries end-to-end, escalating complex or technical issues to relevant internal teams as needed.
Collaborate closely across teams—Compliance, Operations, Commercial, Technical Support—to accelerate issue resolution and ensure a seamless service experience.
Analyse trends in customer feedback to spot operational or product improvement opportunities. Regularly share insights with team leaders to drive changes and optimise the support experience.
Enhance self-service tools: review and update help documentation, FAQs, and knowledge bases, making it easier for customers to find solutions independently.
Participate in ongoing training and knowledge sessions to stay current with product launches, changes, and industry best practices.
Support management and leadership requests with ad hoc data dives or special projects when needed.

Who You Are

Passionate about making a meaningful impact and always seeking better ways to deliver results.
A relentless problem solver with strong analytical skills and an appetite for learning.
A genuine truth-seeker, confident enough to speak up but humble enough to listen and grow.
Exceptional communicator (both written and verbal), fluent in English, able to explain complex topics clearly.
Able to remain composed and empathetic during challenging interactions, turning customer issues into positive experiences.
Collaborative, thrives in diverse teams, and works effectively across different functions and geographies.
Adaptable in fast-paced, ever-changing environments.

Qualifications

Previous experience in customer service or related roles, ideally within retail, fintech, financial services, technology, or high-growth environments.
Experience with Enterprise/high value clients is a plus.
Experience with help desk systems and communication tools.
Knowledge of cross-border payments, foreign exchange, and financial regulations is advantageous.
Bachelor’s degree or equivalent strongly preferred.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Apply Now

Refine Your Search

it help desk jobs in melbourne, vic

Customer Support Analyst

Service Desk Team Lead - Hybrid

Application Support Engineer - Employment Information Kit

End User Computer Team Lead

IT Coordinator – AI & Systems

Agentic Technology Specialist

Customer Service Representative

Infrastructure Manager

Lifecycle Marketing Specialist

Senior Workplace Engineer

Workplace Assistant

Customer Success Manager

Workplace Concierge

Sports Area Manager

Library & Resource Centre Assistant - ES1-2 (Ongoing) - 2027 - New School in Aintree

Senior IT Engineer, LRC

Front Office Receptionist

Senior Cloud & Network Engineer

Digital Content & Communications Specialist

Workplace Concierge

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About Airwallex

Attributes We Value

The Role

What You’ll Do

Who You Are

Qualifications

Applicant Safety Policy: Fraud and Third-Party Recruiters

Equal opportunity

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