Be yourself.
Love, Funlab.
Welcome to Funlab – the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good - creating epic experiences while making a positive impact on our people, our communities, and the planet.
With eight fun-inducing brands, 50+ venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible Motherfunners, we’ve been crafting joy, banter, and unforgettable moments since 2001.
Every day at Funlab is different (just like our Motherfunners), and we love it that way. We’re all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it. No matter where you’ve been – or where your journey with Funlab takes you – the opportunity to learn, develop, and amplify your skills is always within reach.
Now, we’re on the lookout for an Infrastructure Manager to join the team at Funlab in Abbotsford; someone who’s passionate about people, driven by fun, and ready to create unforgettable experiences.
Why Work with Us?
- Advance your career with a powerhouse in the entertainment industry
- Personalised development tailored to you, plus the chance to learn from some of the best in the biz
- A people-first culture that prioritises upskilling, growth, and setting our Motherfunners (aka our amazing team) up for success
- Not your average office. Monthly lunches, unlimited coffee, dog-friendly environment, monthly massages and the freedom to express your style – no stiff dress codes here!
- Extra time off! Enjoy three additional paid leave days just for you
- Wellbeing matters. We offer mental health support, EAP services, Mental Health First Aid training, a dedicated DEI committee, and plenty of sub-committees
- Play on us! Enjoy free activities for yourself across ALL Funlab brands - because work should come with perks!
- And most importantly…because we’re just that AWESOME! •
What You'll Do
- Own infrastructure stability and performance, keeping networks, systems, and venue tech running reliably day to day
- Act as the senior escalation point, stepping into complex issues and driving them through to resolution quickly and confidently
- Turn recurring issues into permanent fixes, leading root cause analysis and embedding smarter ways of working
- Lead incident response, coordinating people, communication, and recovery to minimise disruption
- Deliver infrastructure improvements, including upgrades, renewals, and roadmap initiatives that strengthen performance and resilience
- Partner with the Help Desk and business teams, improving service quality, response times, and user experience
- Own vendor relationships, ensuring quality delivery, accountability, and strong outcomes
- Lift operational maturity, improving documentation, SOPs, and processes to reduce risk and build capability across the team
- Mentor and support your direct report, building capability and creating a strong, collaborative team environment
What You've Got
- 5+ years’ experience in infrastructure or systems environments, with strong hands on technical capability
- Solid knowledge of networks, servers, and on prem infrastructure, ideally in multi site or distributed environments
- A natural problem solver, confident diagnosing issues and driving root cause resolution
- Experience working with ITSM practices (incident, problem, and change), bringing structure and control to delivery
- Clear and confident communication, able to translate technical issues into real business impact
- Experience supporting or mentoring others, with a collaborative, low ego leadership style
- Strong ownership mindset, taking accountability for outcomes, not just tasks
- A proactive, solutions focused approach, always looking to improve systems, processes, and team capability
- Organised, proactive and adaptable; comfortable juggling changes and projects
- Proven ability to build and manage relationships with different stakeholders
- Comfortable working in a fast-paced, multi-site environments ideally with exposure to hospitality or retail
- A burning desire to show what you've got and what heights you can take the business!
Keen?
If you're curious to explore, energetic about guests, and heart-working for our fun-loving communities, Funlab is the place for you – and you’re the Motherfunner for us!
Don’t self-reject!
We know that women and people in underrepresented communities lean towards applying to roles where they tick all the ‘What You’ve Got’ items, at Funlab we hire for attitude, not skills, so don’t rule yourself out just yet, you might be the Motherfunner we’re looking for!
