Lead a team of service desk professionals to provide end user support for EIT owned/ managed systems and infrastructure across Australian and New Zealand jurisdictions.
In this customer facing, critical EIT opportunity your key accountabilities will include:
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Lead, manage and develop a team of End User Computing professionals
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Oversee and/or undertake a range of end user computing technical activity to policy, procedure and service standards to anticipate, resolve, manage and monitor systems issues, optimising systems performance and minimal down time for users. Activity includes, but is not limited to; monitoring policy and procedure compliance, overseeing/ managing and undertaking EUC incident and report ticket action and managing support/ contact requests, operating system management and maintenance activity
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Act as a coach and senior escalation point for end user computing issues
- Ensure systems and support processes are implemented in a coordinated and consistent manner in conjunction with Kubota Global IT (as required)
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Lead and/or facilitate and/or participate in trouble shooting teams or projects to resolve/improve a broad range of hardware/software issues
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Advise and partner with the business to assist in the development of best fit, effective technology
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solutions, management information systems and practices from an EUC perspective
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Developing schedules of workflows and timetables for all computer related provisioning and support
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Investigate and make recommendations on potential areas of optimisation or cost savings in relation to hardware or software, implement (as approved)
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Liaise with hardware suppliers and software contractors to ensure that day to day objectives are achieved to contract parameters/ requirements
Requirements
To be successful in the position you must be an Australian citizen/ resident. Your resume or credentials would include:
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Tertiary qualification IT
- IT Certificate/certifications relevant to systems under management
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Project Management Certification (desired)
- Valid Drivers License
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Significant IT industry experience in a similar senior position within End User Computing/ Help Desk
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support
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Small team people leadership experience and proven people management skill
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Proven business partnering/ consulting/ advisory experience
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Strong research, analytical and technical trouble-shooting skills and experience
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Proven ability to identify, assess, recommend and implement appropriate solutions.
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Successful experience in project coordination/ project management within an IT context
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Strong customer service ethic and skills. Highly developed communication skills, including reporting
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Experience in managing suppliers and contractors to contractual terms and service levels
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Applied knowledge of evolving developments in technology and business systems
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Expert level general computing skills and familiarity with ticketing systems and supporting methodology
Benefits
Work with great people in a globally recognised, stable brand with a focus on ongoing business growth and sustainability.
Benefits include:
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Tech equipment
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Salary sacrifice option for novated leasing motor vehicle/s and product discounts via Flare Benefits and in-house product purchase discount
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Option to attain up to 15% superannuation
- 21 days Annual Leave
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Opportunity to be involved in Corporate Social Responsibility activity
