Life at BOUNCE
BOUNCE is more than a workplace, it's a movement. With over 6.5 million customers each year, 3,000+ team members, and 50 venues globally, we're leading the way in action-adventure entertainment, creating experiences that inspire movement, self-expression and human connection.
At the heart of BOUNCE is our tribe, from the Hosts on the floor to the specialists in our Support Office, all bringing the vibe in their own way. Together, we create the energy that keeps customers coming back and drives our world-class customer experience. Our adrenaline playgrounds bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our people.
We're on a growth journey that's taking BOUNCE to more places, more people, and more possibilities, with a clear strategy toward our Road to 100. As we scale, we're creating career-defining opportunities for people who thrive in fast-paced, high-performance environments. Our values, Unity, Accountability, Passion and Keeping it Fresh, shape how we move, how we grow, and how we show up for each other. If you're looking for a role where creativity meets commercial impact, progression is real, and no two days are the same, you'll feel right at home here.
Your Mission
As Digital Content & Communications Specialist, you'll be responsible for bringing the BOUNCE experience to life across our digital channels. This isn't a role where you'll spend your days sitting behind a desk creating stock-standard content. You'll be in our venues, out at events, attending activations, connecting with partners, and capturing real moments that showcase the energy, personality and community behind the BOUNCE brand.
One day you might be filming epic freestyle progression in a venue, the next you're creating content at a community event, collaborating with creators, capturing a venue launch, or telling the story of a team member helping a customer achieve something they never thought possible. From social content and creator partnerships through to email campaigns, promotions and digital communications, you'll create content that builds connection, grows our audience and drives customers through the doors.
Working closely with our Marketing team, you'll help shape how BOUNCE shows up online, ensuring every piece of content reflects who we are while supporting commercial outcomes across the business.
At its core, this role is about telling stories that inspire movement, self-expression and human connection.
What You'll Be Doing
- Planning, capturing and editing engaging content across venues, events, activations, partnerships and community experiences
- Creating high-performing short-form video content across Instagram, TikTok, YouTube Shorts and emerging platforms
- Producing content that supports both organic social growth and paid marketing campaigns
- Turning everyday moments into engaging content that builds brand awareness and drives visitation
- Writing compelling copy for email campaigns, SMS communications, landing pages, blogs and digital advertising
- Supporting the rollout of seasonal campaigns, venue launches, school holiday promotions, birthday experiences and group booking initiatives
- Representing the BOUNCE brand at events, launches, community initiatives and promotional activities
- Building relationships with creators, influencers, media partners and brand advocates to expand our reach and engagement
- Identifying and amplifying user-generated content that reflects the BOUNCE experience
- Supporting community management activities and helping maintain a positive brand presence across digital platforms
- Monitoring content performance and using insights to continually improve engagement, reach and conversion
- Collaborating closely with venue teams and stakeholders across the business to uncover authentic stories worth sharing
What You Bring to the Tribe
You're a natural storyteller with a strong eye for content and a genuine curiosity about people. You know how to spot a moment, capture it quickly and turn it into content that feels authentic, engaging and platform relevant. You understand that great content isn't just about views and likes, it's about creating connection and driving action.
You're comfortable moving between strategy and execution, equally happy planning a content calendar, filming in a venue, editing on the go, writing copy or briefing a creator partnership. Most importantly, you're energised by experiences, love being where the action is, and enjoy creating content that inspires people to jump in and be part of something bigger.
Key Skills & Attributes (the "how you work")
- Creative thinker with strong storytelling instincts
- Strong written and verbal communication skills
- Excellent relationship-building and stakeholder management capability
- Confident working independently and taking ownership of projects
- Highly organised with the ability to manage multiple priorities and deadlines
- Proactive, adaptable and comfortable in a fast-paced environment
- Commercially aware and able to balance creativity with business outcomes
- Passion for social media, emerging trends and digital storytelling
- Strong alignment with BOUNCE values: Passion, Unity, Accountability and Keeping it Fresh
Technical & Professional Competencies (the "what you know & can do")
- 2-4 years' experience in content creation, social media, digital marketing, communications or a related field
- Strong content capture and video editing skills, particularly for mobile-first platforms
- Experience using tools such as CapCut, Canva, Adobe Creative Suite or similar
- Strong understanding of TikTok, Instagram, YouTube Shorts and evolving social media trends
- Experience creating content for both organic and paid digital campaigns
- Understanding of Meta Ads Manager, TikTok Business Manager and digital marketing principles highly regarded
- Ability to analyse content performance and use insights to optimise future content
- Experience within entertainment, hospitality, retail, lifestyle, sport or consumer-facing brands highly regarded
- Comfortable travelling between venues, events and activations as required
The Perks of the Tribe
At BOUNCE, we bring high energy, high performance and high impact to everything we do. You'll be part of a culture that backs progression, celebrates contribution, and believes work should feel meaningful and fun.
Here's what's in it for you:
- Career progression & growth – Leadership development, upskilling and pathways across our growing network, including the Ascend Leadership Program and Staff Academy.
- Extra time off – 8 additional BOUNCE Days Off (BDOs) each year, plus paid birthday leave to celebrate the moments that matter.
- Health & wellbeing – Access to Telus Health (EAP), including mental health support, Nurse on Call, annual flu shots and plenty of free snacks to keep you fuelled.
- Family support – Paid parental leave for life's bigger moments.
- Free BOUNCE access – Unlimited free admission for you, with regular friends & family passes to share the fun.
- Perks you'll actually use – 50% off at our cafés and products for salaried team members, plus exclusive partner discounts.
- Connection to the business – Spend time in venues, at events and out in the community experiencing the BOUNCE brand firsthand.
- Culture that celebrates YOU – Recognition awards, two big team parties each year, and regular engagement surveys with Town Halls where your voice genuinely lands.
- Where you work matters – Our refurbished, dog-friendly Support Office in Glen Iris is built for collaboration, connection and creativity, with free parking and easy public transport access.
Take the Leap!
Ready to create content that inspires movement, self-expression and human connection? Show us what you've got.
Apply now, include links in your cover letter with examples of your work, whether that's a portfolio, social channels, content samples or creative projects that showcase your storytelling skills. Want to stand out? Also link us a short vertical video introducing yourself and showing us how you'd bring the BOUNCE brand to life.
Please refer to our Privacy Collection Statement here: https://www.bounceinc.com.au/careers-privacy-collection-statement
