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CRM Administrator

Maddocks -
Melbourne VIC

Apply Now

Job Details

Permanent | Part-time

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership

Qualifications

Microsoft Office

Full Job Description

CRM Administrator

Support Services - Marketing & Business Development | Melbourne, Sydney

About us

We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.

About the role

This role works closely with our CRM Manager, as part of our broader Business Development, Communications & Marketing team to manage and optimise usage across the firm of our Client Relationship Management (CRM) system. The role plays a key part in ensuring our lawyers and BD professionals have access to high quality data and meaningful client insights. If you enjoy improving systems, solving data challenges and helping others work smarter, this role will be a great fit. You will be part of a team who work collaboratively together focussing on ensuring our CRM System drives and contributes towards operational excellence through enabling the firm to better understand and engage with our markets and clients.

The position is a permanent part-time role, working 3 days per week. The role is very flexible in terms of days, hours and working from home arrangements.

Key Responsibilities:

Managing the quality, accuracy and integrity of CRM data
Supporting the BD team and lawyers with contact management, client updates and list creations
Building reports for client insights and data quality
Assisting with CRM marketing campaigns
Work on initiatives around client engagement
Enhancing the CRM system

About You

In order to be successful in this role you will have the following skills and experience:

12+ months admin experience within a corporate or professional services environment
Proficient in the Microsoft Office Suite
Previous experience using Interaction is beneficial but not mandatory
Strong attention to detail along with good problem solving skills
Ability to prioritise work
A willingness to learn

Why join Maddocks?

Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:

A diverse and inclusive workplace: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Silver Employer at the Australian Workplace Equality Index's 2024 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Gender Equality Network, Maddocks CALD, Maddocks Disability Inclusion and Maddocks Pride groups.

Career Development: Learn and develop through structured learning and development programs at each stage of your career and study support programs.

Community involvement: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.

Work flexibly: work in a hybrid way with part of your week in the office and support to set up your home office.

Wellbeing & Benefits: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.

To be eligible for this role you must be legally permitted to work in Australia. Please note that unsolicited applications from agencies will not be considered at this time.

Ready for your next career move?

As part of our commitment to protecting your privacy, your application information will only be retained for a period of 24 months after the submission of your application. After this period, your Maddocks job seeker profile will remain active, however all application details will be permanently deleted from Big Red Sky. Should you wish to delete your job seeker profile, you can do so in your account settings (under the 'Change Login' menu option).

Apply Now

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