In-Demand Qa lead Jobs in Deer Park, Vic

Hardship Controls and QA Manager
Optus —Melbourne VIC
- Analysis skills
- Financial services
- Parental leave
3d
Quality Assurance Coordinator
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Construction experience
4d
Quality & OpEx Lead
Orbia Precision Agriculture Netafim —Laverton North VIC
- $100,000 - $120,000 a year
- Manufacturing
2d
Mid-Level QA Engineer
Compass Education —Hawthorn VIC
- Overtime
- Hybrid work
- APIs
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
3d
Principal Specialist QA Tech Ops
Moderna, Inc. —Melbourne VIC
- Full-time
- Engineering
- Laboratory experience
- Bachelor's degree
- Annual leave
Quality Assurance Coordinator
State Emergency Service Victoria —Greater Melbourne VIC
- $100,894 - $114,476 a year
- Construction experience
4d
Level 3 Product Technical Support Team Lead, VP
State Street —Melbourne VIC
- Full-time
- Management
- Computer Science
- Engineering
2d
Tech Assurance Manager - Lead
Accenture —Melbourne VIC
- Full-time
- Bachelor's degree
- Parental leave
Senior Asset Planner
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Recruiting
2d
Engineering Squad Lead
Pentana Solutions —Melbourne VIC
- Full-time
Senior Analytics Manager
Jellyfish —Melbourne VIC
- Full-time
- Hybrid work
- SQL
- APIs
- AI
- Annual leave
Quick Apply
3d
.Net Technical Analyst
Anblicks —Melbourne VIC
- Azure
- Microsoft Outlook
- Communication skills
Quick Apply
Construction Project Manager
SkillQuest —Melbourne VIC
- $105,000 - $115,000 a year
- Full-time
- Administrative experience
- Education
- Bachelor's degree
- Professional development assistance
Quick Apply
4d
Squad Lead
HUB24 —Melbourne VIC
- Full-time
- AWS
- Software development
- APIs
Order Fulfilment Manager - AM Shift
Wesfarmers Health —Melbourne VIC
- Leadership
- Communication skills
- Employee assistance program
1d
GTM Operations Lead
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Work from home
- Parental leave
Site Quality Head
Moderna, Inc. —Melbourne VIC
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
Senior Asset Planner
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
2d
Environment Manager
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- AWS
- Work from home
11d
Client Delivery Lead - Kraken Distribution
Kraken —Melbourne VIC
- Full-time
- Hybrid work
- Product management
- Agile
- AI
Quick Apply

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Hardship Controls and QA Manager

Optus -
Melbourne VIC

Apply Now

Job Details

3 days ago

Benefits

Parental leave

Qualifications

TCP
Analysis skills
Quality assurance
Financial services

Full Job Description

Date: 2 Sept 2026

Location: Melbourne, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

The Hardship Controls & Quality Assurance Manager is a senior leadership role responsible for safeguarding the integrity of Hardship operations through effective controls, quality assurance, and compliance oversight. Acting as a key guardian of customer outcomes and regulatory compliance, the role ensures processes and customer interactions meet the highest standards of quality, fairness, and risk management. The position also leads offshore QA teams across Melbourne and Manila, driving performance, consistency, and continuous improvement.

What You’ll Do | Your day to day will consist of

Ensure complete adherence to ACCC, ACMA, Hardship frameworks, Vulnerable Customer obligations, Privacy Act, Telecommunications Consumer Protections (TCP) Code, ASIC Debt Collection Guidelines, and all applicable state and federal regulations.
Complete and maintain Hardship controls, ensuring full compliance with regulatory obligations including the ACCC, ACMA, TCP Code, and relevant industry guidelines.
Document, build, and implement internal controls to mitigate operational risks and ensure adherence to Hardship policy and standards.
Manage and lead the quality assurance groups operating within the offshore contact centres in Melbourne and Manila, providing everyday leadership, performance monitoring, and professional development.

What You Bring | What makes you perfect for the role?

Demonstrated experience in control building, documentation and testing, quality assurance, or internal audit, ideally within telecommunications, financial services or a regulated industry.
Strong understanding of risk and compliance frameworks, regulatory environments, and governance practices, with proven ability to apply these in a fast-paced operational setting.
Experience leading or coordinating quality assurance programs, including the management of offshore or outsourced service delivery.
Strong analytical and problem-solving skills, with the ability to translate data and insights into clear, actionable recommendations.

The good stuff…. | What’s in it for you?

Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.

Not every box ticked? Apply anyway. We believe the right approach matters more than a perfect CV. We’ll back you to grow from there!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

qa lead jobs in deer park, vic

Hardship Controls and QA Manager

Quality Assurance Coordinator

Quality & OpEx Lead

Mid-Level QA Engineer

Principal Specialist QA Tech Ops

Quality Assurance Coordinator

Level 3 Product Technical Support Team Lead, VP

Tech Assurance Manager - Lead

Senior Asset Planner

Engineering Squad Lead

Senior Analytics Manager

.Net Technical Analyst

Construction Project Manager

Squad Lead

Order Fulfilment Manager - AM Shift

GTM Operations Lead

Site Quality Head

Senior Asset Planner

Environment Manager

Client Delivery Lead - Kraken Distribution

I want to receive the latest job alert for qa lead in deer park, vic

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