Working in tech at Australia Post is where innovation and problem solving meets great people and agile working. You’ll work with bright people on building and maintaining products and services that you and every other Australian get to benefit from every day. Whether you’re working from our modern office or your one at home, you’ll be part of a culture of collaboration and connection, making long-lasting impact right across Australia.
About the opportunity
In this role, you'll manage and support non-production test environments, ensuring they are secure, stable and available when teams need them most. You'll coordinate deployments and patching, troubleshoot environment issues, and work across complex applications and integrated workflows to keep projects moving. Success will be measured by environment availability, effective outage communication, on-time delivery, and rapid issue resolution, making this a great opportunity for a technically minded problem solver who enjoys working with diverse stakeholders.
This Environment Manager acts as the key link between development, operations, QA and business teams, facilitating triage activities, resolving issues and communicating effectively with both technical and non-technical stakeholders. This person will lead end-to-end triage planning and continuous improvement activities, while maintaining clear documentation and providing guidance on release and environment management processes.
You’ll also
- Ensure our development and testing environments are available, accessible, secure, and up to date, for use by various programs, projects, minor works, training and BAU.
- Plan, coordinate, and support software deployments by the application support teams, ensuring minimal disruption to testing services and other test environment users.
- Shape and maintain a fit-for-purpose development and testing environment roadmap that enables successful project delivery and testing services.
- Drive strong testing governance through well-managed environments that uphold application security and data protection standards.
- Partner with vendors to bring the latest platform features and capability into Australia Post. Provide feedback, manage vendor tickets and lead vendor engagement on behalf of platform users
About you
We are looking for someone with the ability to communicate complex information clearly, coordinate competing priorities, and keep stakeholders informed of plans, risks and outcomes will be key. Those stakeholders include all Project stakeholders requiring Non-Production Environment Services. You will need to be able to influence the building of stakeholder confidence in the health of non-production environments. Externally there are times you will collaborate with suppliers and vendors during project delivery phases.
You’ll also need
- Experience working in large complex organisations as an Environment Manager. Retail, Banking, Logistics, Telco, Insurance or Postal industry experience are transferable environments.
- Significant enterprise or government environment management experience
- Experience with ITIL incident, request, change and conflict management processes, and how to advocate the consistent usage of these processes
- Experience building & enhancing monitoring and logging capabilities using tools such as New Relic and Sumo Logic, with the ability to move seamlessly between high-level environment insights and detailed root-cause investigation
- Technical knowledge in SAP, ORACLE and Microsoft applications. A deep understanding of Internet working and application dependency mode
- Strong hands-on triage and troubleshooting skills, with the ability to quickly identify issues, clearly articulate impacts, and drive effective resolution across complex systems and workflows
- Broad technology knowledge of the systems that exist in the non-production environment including applications, Cloud (AWS or equivalent), Databases and Networking
What else is in it for you?
- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
