In-Demand Engineering operations technician Jobs in Coolaroo, Vic

L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
Shutdown & Project Inspection Personnel - Victoria
NDE Solutions —Melbourne VIC
- Temporary
- Management
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Glazing & Aluminium Fabrication - Apprenticeship Opportunity
Capral —Campbellfield VIC
5d
Air-Conditioning & Refrigeration Apprentice , Data Center
CBRE —Melbourne VIC
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Process Technician, Mechanical
Moderna, Inc. —Melbourne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Technical Manager – Tasmania / Victoria
PMY Group —Melbourne VIC
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Data Center Technician (12-Month FTC)
Viasat —Southbank VIC
13d
Engineering Operations Technician
Amazon Corporate Services Pty Ltd - C17 —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree
- Health insurance
- Employee assistance program
Apprentice - Agricultural Diesel Technician
Kubota Australia and New Zealand —Truganina VIC
- Full-time
- Heavy equipment operation
- First Aid Certification
- Communication skills
- Annual leave
Quick Apply
Service Technician
Otis —South Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
QC Team Leader-Biochemistry
CSL Behring —Broadmeadows VIC
- Full-time
- Management
- Master's degree
- Team management
6d
Engineering Operations Technician
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- HVAC
- Health insurance
- Employee assistance program
Maintenance Technician
Giesecke+Devrient —Melbourne VIC
- Full-time
- Management
- Maintenance
- Research
Service Technician
John Crane —Melbourne VIC
- Full-time
- Computer skills
Quick Apply
Assistant Facility Manager
JLL —Melbourne VIC
- Management
- Maintenance
- English
- Health insurance
- Parental leave
Signal Maintenance Technician
Metro Trains Melbourne —Melbourne VIC
- Full-time
- Maintenance
- First Aid Certification
- Commuter assistance
- Parental leave
6d
Refrigeration Technician
CSL Behring —Broadmeadows VIC
- Full-time
- Maintenance
- HVAC
Shift Technician
CBRE —Melbourne VIC
- 12 hour shift
- Management
- Electrical experience
Electrical Network Coordinator (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Weekend availability
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick Apply

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L1 Helpdesk Technician (VIC)

Comwire IT
Prahran VIC

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

engineering operations technician jobs in coolaroo, vic

L1 Helpdesk Technician (VIC)

Shutdown & Project Inspection Personnel - Victoria

Help Desk Technician

Glazing & Aluminium Fabrication - Apprenticeship Opportunity

Air-Conditioning & Refrigeration Apprentice , Data Center

Process Technician, Mechanical

Technical Manager – Tasmania / Victoria

Data Center Technician (12-Month FTC)

Engineering Operations Technician

Apprentice - Agricultural Diesel Technician

Service Technician

QC Team Leader-Biochemistry

Engineering Operations Technician

Maintenance Technician

Service Technician

Assistant Facility Manager

Signal Maintenance Technician

Refrigeration Technician

Shift Technician

Electrical Network Coordinator (Australia)

I want to receive the latest job alert for engineering operations technician in coolaroo, vic

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