In-Demand Operations manager Jobs in Darra, Qld

Partner Operations Improvement Manager
Auto & General Holdings —Toowong QLD
- Temporary
- Analysis skills
- No degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
7d
EL1 - Assistant Director Investigations, Vehicle Safety Operations
Australian Department of Infrastructure and Regional Development —Brisbane QLD
- Part-time
- AI
- Leadership
- Communication skills
- Annual leave
6d
Operations Manager
Queensland Government —Brisbane QLD
- Research
- Communication skills
23h
Operations Manager
Anchor Medical Group —Albany Creek QLD
- $70,000 - $80,000 a year
- Part-time
- Management
- EMR systems
- In-person
- Travel reimbursement
- Professional development assistance
Quick Apply
Associate, Executive Support & Operations Officer
Queensland Treasury Corporation —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Parental leave
12d
Facilities Manager - Industrial Assets
CBRE —Brisbane QLD
- Full-time
- Management
- AI
- Work from home
Hospital Operations Manager
Mater Group —South Brisbane QLD
- Full-time
- Experience working with children
- Budgeting
- Leadership
- Health insurance
- Employee assistance program
8d
Manager Operations & Compliance
RSL Queensland —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Accounting
13d
Assistant Production Manager
NOJA POWER Switchgear Pty —Murarrie QLD
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Engineering
- SQL
Quick Apply
12d
Senior Manager, Sales Operations - APAC
Megaport —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Wellness program
- Parental leave
14d
Centre Manager
Affinity Education Group —Brisbane QLD
- Full-time
- Research
- Bachelor's degree
- Leadership
Distribution Centre Manager
Linfox —Heathwood QLD
- Full-time
- Parental leave
Production Manager
The Comfort Group (Parent) —Heathwood QLD
- Engineering
- Analysis skills
- Manufacturing
12d
Aluminium Centre Manager
Capral —Archerfield QLD
- Full-time
- Sales
- Customer service
- Forklift
- Employee assistance program
13d
Senior Consultant, Asset Management & Operations
Aurecon Group —Brisbane QLD
- Full-time
- Remote
- Analysis skills
- Communication skills
- Parental leave
13d
Operations Improvement Lead
Senior Leadership InfraBuild —Hemmant QLD
- Engineering
- ERP systems
- Microsoft Office
- Health insurance
- Parental leave
8d
Conference and Event Operations Manager
AccorHotel —Brisbane QLD
- Weekend availability
- Management
- Sales
- Organisational skills
- Employee discount
Quick Apply
8d
Centre Manager
Journey Early Learning Careers —Brisbane Airport QLD
- Full-time
- Experience working with children
- Bachelor's degree
- Leadership
- Employee assistance program
9d
Operations Supervisor
Toll Group —Rocklea QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Team Leader - Operations
McMillan Shakespeare —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Parental leave

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Partner Operations Improvement Manager

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

Temporary
7 days ago

Benefits

Employee rewards program
Work from home
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Analysis skills
Communication skills
Marketing

Full Job Description

This role is a 18 month secondment until 31-12-2027 to support a number of Partner Operation deliverables.

The role

The Partner Operations Improvement Manager is a critical link between our White Label Partners and the Auto & General (A&G) operational ecosystem. This role is responsible for managing the partner-driven changes and internal A&G initiatives that impact the partner operational experience. You will act as the "Operational Translator," ensuring that changes are seamlessly embedded into the A&G contact centres & Qantas Sales Contact Centre while constantly seeking opportunities to optimise partner processes for efficiency and CX excellence.

Position Accountabilities

Change Governance & Delivery:

Lead the implementation of partner-driven operational requests across the A&G contact centre

Lead the Partner Engagement of A&G initiatives impacting Qantas Sales Contact Centre located in Gosford, NSW (e.g. Qantas Sales Webscreens, Sales Business Changes)

Support the team in delivering effective contact centre change management to ensure Partner Operational changes are embedded effectively

Manage the development of operational change strategies and supporting plans (e.g. stakeholder engagement plans, communication plans, training etc.) to ensure stakeholders and partners are fully consulted and involved in the change

Operational Integration & Embedding:

Work directly with A&G Contact Centre Leaders to ensure frontline staff are trained, coached, and briefed on partner-specific nuances

Work closely with subject matter experts and/or business representatives to analyse and understand business needs, expectations, and constraints

Stakeholder Liaison:

Facilitate operational forums between A&G and Partner representatives to discuss operational initiatives & customer impacts and partner requirements

Process Optimisation & Operational Performance Feedback:

Analyse NPS and operational data to identify trends where process changes could improve partner performance metrics

Monitor changes post go live to ensure measuring up to our expected benefits and provide recommendations where enhancements are required

Identify friction points in the current partner customer journeys and lead Continuous Improvement (CI) initiatives to solve them

What experience you’ll bring

Qualifications and Experience

Essential

Experience in managing operational change, preferably within insurance or financial services

Demonstrated ability to effectively engage stakeholders at differing levels of the organisation

Excellent communication skills, both written and verbal

Contact Centre Fluency: Understands contact centre dynamics (e.g. AHT, IVR, scripting, agent systems and coaching) and how to influence frontline performance.

Confidence in decision-making ability

Analytical skills and a high level of problem-solving

Excellent attention to detail

Problem-Solving & CI: A "Continuous Improvement" mindset with the ability to diagnose process failures and support designing operational solutions

Ability to prioritise and coordinate activities collaboratively across departments for best business outcomes, e.g., workforce planning, learning & engagement and contact centre teams

Desirable

Tertiary qualifications or equivalent experience in change management

Communication: Ability to write clear, concise operational briefs and facilitate workshops that align teams (e.g., IT Delivery, Marketing, and Operations)

Understanding of the factors that influence the contact centre cost, effectiveness and service delivery

White Label / B2B2C Background: Previous experience managing a "Partner-Brand" relationship is highly desirable

General Insurance (GI) Knowledge: Familiarity with the GI product landscape and regulatory environment (ASIC, GI Code of Practice)

Facilitation: A background in leading workshops or training sessions to "embed" change into large-scale teams

Location: Brisbane (Toowong or North Lakes) or Sunshine Coast (Kawana)

This role is available at any of our Brisbane and Sunshine Coast locations, providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
- Personalised rewards and peer-to-peer recognition
- Exclusive discounts and savings across more than 600 top retailers
- A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

Quick Apply

Refine Your Search

operations manager jobs in darra, qld

Partner Operations Improvement Manager

EL1 - Assistant Director Investigations, Vehicle Safety Operations

Operations Manager

Operations Manager

Associate, Executive Support & Operations Officer

Facilities Manager - Industrial Assets

Hospital Operations Manager

Manager Operations & Compliance

Assistant Production Manager

Senior Manager, Sales Operations - APAC

Centre Manager

Distribution Centre Manager

Production Manager

Aluminium Centre Manager

Senior Consultant, Asset Management & Operations

Operations Improvement Lead

Conference and Event Operations Manager

Centre Manager

Operations Supervisor

Team Leader - Operations

I want to receive the latest job alert for operations manager in darra, qld

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