Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
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We are Mission First - Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
- We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We Live by Our Values - we role model our values 100% of the time
- We Expect High Performance - we set a high standard and we’re not satisfied with being average
This role
As a Client Finance Specialist - Billings, you’ll be working with the Client Finance Lead and collaborating across Sales, Operations, and regional payroll teams, and will be instrumental in shaping billing accuracy, revenue protection, and client trust across Employment Hero Heroforce's scaling global payroll and EOR operations in Australia and New Zealand.
Your key focus areas will be:
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Owning the accuracy and integrity of client invoicing end-to-end.
- Resolving billing disputes to protect DSO and cash-collection risks.
- Partnering with Accounts Receivable on aged debt and proactively flagging at-risk accounts.
- Driving process improvements and root-cause analyses to eliminate recurring billing errors.
This will include:
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Preparing, reviewing, and processing multi-currency client invoices end-to-end in compliance with GST/tax obligations, translating contract terms into billing system configurations.
- Managing offboarding billing adjustments, client billing account updates, system testing, and process enhancement initiatives using NetSuite and AI tools.
- Owning billing dispute resolutions end-to-end (credit notes, revised invoices, or adjustments) and conducting proactive billing health reviews.
- Managing Zendesk and Jira billing queues directly while routing non-billing operational queries within agreed SLAs.
- Partnering with Accounts Receivable on aged debt and handling refund approvals and credit notes within defined authority thresholds.
- Collaborating with payroll leads, Operations, and the Philippines payroll team to maintain clean data handoffs and reduce client churn caused by billing errors.
- Maintaining a root-cause log of billing errors to build the evidence base for automation and upstream data quality improvements.
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring
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4+ years of experience in billing operations, revenue operations, or a client-facing finance role, ideally within a SaaS, payroll, or EOR business.
- Hands-on experience with multi-currency billing and understanding FX error entry points and resolution mechanisms.
- Fluency in at least one billing platform (NetSuite, Zuora, Stripe, or similar) and helpdesk tools (Zendesk, Jira, Salesforce, or HubSpot).
- Confidence in client-facing billing dispute conversations, with the ability to maintain firm contract boundaries while nurturing constructive relationships.
- Local market knowledge of AU and NZ billing norms, GST obligations, and direct debit requirements (BECS).
- An accounting background or qualification (CA, CPA, or equivalent degree) preferred, as well as prior experience in an EOR or global payroll billing environment.
What we can offer
At Employment Hero, we don't just talk about a better way to work. We live it. Joining Employment Hero means you'll:
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Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
- Be trusted to own your work, make decisions, and have a real impact from day one.
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
- Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
- Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create.
- Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
- Connect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali and Dubai, and can't wait to meet in the Gold Coast, Australia, in September 2026.
Privacy and AI Notices
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We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
- We verify candidate identity and location as part of our hiring process.
- At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: https://www.employmenthero.com/legals/applicant-policy/.
Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.
