In-Demand It support Jobs in Docklands, Vic

Service Desk Coordinator (Managed IT Services)
Medical iT —Melbourne VIC
- Full-time
- Management
- Customer service
- Communication skills
IT and Operations Support Officer
ALD Group VIC Pty Ltd —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- In-person
Quick Apply
6d
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
13d
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
13d
IT Technical Support Engineer
Multiplex —Melbourne VIC
- Full-time
- Azure
- Management
- Customer service
- Parental leave
Desktop Support Officer
Australia’s Academic and Research Network (AARNet) —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
ICT Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
8d
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Desktop Support Officer
AARNet —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
8d
Systems Administrator
Dyson Group —Bundoora VIC
- Full-time
- Azure
- Microsoft Office
- Leadership
Quick Apply
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Australian Open 2027 Infrastructure Operations Support
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Forklift
- Assembly
IT Support Engineer Level 1
For Purpose Aged Care —Cheltenham VIC
- Administrative experience
- No degree
- Travel reimbursement
- Employee assistance program

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Service Desk Coordinator (Managed IT Services)

Medical iT -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Opportunities for promotion

Qualifications

ConnectWise
Management
Customer service
Technical support
Communication skills
Time management

Full Job Description

Location: Sydney
Employment Type: Full Time

About the Opportunity

We are a well-established and growing Managed Service Provider (MSP) with a strong reputation for delivering reliable, responsive and customer-focused IT solutions. We partner with medical practices, dental practices and hospitals across Australia, helping ensure their technology remains secure, reliable and operating at its best.

Due to continued growth, they are seeking an organised and customer-focused Service Desk Coordinator to become the operational hub of their Service Desk.

This is an excellent opportunity to join a collaborative technical team where you’ll play a key role in ensuring clients receive exceptional service while supporting the day-to-day coordination of a busy IT support environment.

About the Role

This is a fast-paced coordination role where you’ll oversee the daily flow of the Service Desk, ensuring support requests are triaged, prioritised and allocated efficiently to the appropriate technical engineers.

You’ll be responsible for balancing workloads, monitoring service levels, coordinating engineer schedules and helping ensure support requests are resolved in a timely manner.

If you’re highly organised, thrive in a fast-moving environment and enjoy working with both customers and technical teams, this is a fantastic opportunity to make a real impact.

Key Responsibilities

Monitor and manage incoming service requests
Triage and prioritise support tickets based on urgency and service level commitments
Allocate work across the technical support team
Balance engineer workloads and daily schedules

Coordinate onsite service calls when required

Monitor ticket progress and ensure timely resolution
Escalate critical issues where appropriate
Keep clients informed throughout the support process
Maintain accurate documentation within the PSA/ticketing system
Work closely with technical teams to improve service delivery
Identify opportunities to improve workflows and operational efficiency

About You

We’re looking for someone who is organised, proactive and enjoys working in a customer-focused environment where no two days are the same.

You’ll ideally have:

Experience working within a Managed Service Provider (MSP) environment
Previous experience coordinating an IT Service Desk or technical support team
Strong understanding of ticket management and service level agreements (SLAs)
Excellent organisational and time management skills
Ability to prioritise multiple competing tasks
Outstanding customer service and communication skills
Experience using PSA or ticketing platforms such as ConnectWise, HaloPSA, Autotask or similar
Confidence working alongside technical support engineers
High attention to detail and a proactive approach to problem solving

Why Apply?

Join a well-established and growing Managed Service Provider
Work within a supportive and collaborative team
Be part of a business that values customer service and continuous improvement
Ongoing training and professional development
Genuine opportunities for career progression
Stable, full-time position within a growing organisation

Apply Now

If you’re an organised Service Desk Coordinator who enjoys keeping teams running efficiently while delivering outstanding customer service, we’d love to hear from you.

Submit your resume today to be considered for this opportunity.

Apply Now

Refine Your Search

it support jobs in docklands, vic

Service Desk Coordinator (Managed IT Services)

IT and Operations Support Officer

Specialist Technician - Technical Support to Schools Program (TSSP)

Network Support Level 1

L1 Helpdesk Technician (VIC)

IT Technical Support Engineer

Desktop Support Officer

ICT Service Desk Officer

Service Desk Analyst (VIC)

Information Technology Service Desk analyst (Australia)

TIM Engineer / Desktop Support Engineer

Desktop Support Officer

IT Hardware Technician

Systems Administrator

IT Support Engineer – Managed IT Services

Service Desk Analyst

ICT System and Field Technician

IT L3 Support

Australian Open 2027 Infrastructure Operations Support

IT Support Engineer Level 1

I want to receive the latest job alert for it support in docklands, vic

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