Community Engagement & Complaints Advisor
Service Stream —Canberra ACT
- Full-time
- Communication skills
- Time management
16h
Workplace Coordinator Site Lead
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Victims Advisory Board | Part-time Temporary
Independent Statutory Offices including boards, tribunals and committees —Canberra ACT
- Temporary
Field Representative
DuluxGroup —Canberra ACT
- Communication skills
- Time management
- Employee assistance program
7d
Assistant Director, Domestic, Family and Sexual Violence Office | Full-time Permanent
Health and Community Services —Canberra ACT
- $127,597 - $136,873 a year
- Full-time
Multiple Opportunities - Uvance Wayfinders Consulting
Fujitsu —Barton ACT
- Research
Seasonal Retail Consultant | Aesop Canberra | Casual
l'Oréal —Canberra ACT
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Internal Sales Representative
Linde —Fyshwick ACT
- Customer service
- Welding
- Communication skills
- Opportunities for advancement
Retail Merchandiser - Fyshwick- ACT
CROSSMARK Australia —Fyshwick ACT
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
4d
Human Resource Advisor
Airservices Australia —Canberra ACT
- Full-time
- Management
6d
Outside Sales Representative (Security)
Wesco —Canberra ACT
- Urgently hiring
- CRM software
- Management
- Sales
Sales Support and Office Coordinator
Konica Minolta Business Solutions Australia —Barton ACT
- Part-time
- Hybrid work
- Office
- Administrative experience
- Communication skills
- Parental leave
Quick Apply
6d
B2B Sales Representative — Australia Market (Commission-Based)
Penguin Formula —Canberra ACT
- Contract
- Remote
- Sales
- English
- Business development
Quick Apply
Environmental Project Officer
Downer Group —Canberra ACT
- Full-time
- Management
- Administrative experience
- Employee assistance program
Client Care Manager
Animal Emergency Australia —Canberra ACT
- $85,000 - $92,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
- Employee assistance program
3d
Sales Representative
Techtronic Industries (TTI) —Canberra ACT
- Part-time
- Sales
- Merchandising
- Communication skills
6d
APS 5 Senior Nominal Rolls Officer
Department of Veterans' Affairs —Canberra ACT
- $95,440 - $99,461 a year
- Research
12d
ICT Support Officer
Fujitsu —Canberra ACT
- Contract
- Azure
- Customer service
- Communication skills
4d
Retail Manager
SkillQuest —Canberra ACT
- $77,000 - $85,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Professional development assistance
Quick Apply
13h
Sustainability Manager
Evolve FM Pty Ltd —Canberra ACT
- Full-time
- In-person
- Leadership
- Communication skills
Quick Apply
6d

I want to receive the latest job alert for support representative in canberra, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support representative jobs near canberra, act

Retail Sales Associate jobs in Canberra ACT

Site Lead jobs in Canberra ACT

Executive Support Officer jobs in Canberra ACT

Sales Representative jobs in Canberra ACT

Retail Manager jobs in Canberra ACT

Human Resources Advisor jobs in Kenmore Qld

482 Visa Sponsorship, Hr Advisor jobs in Perth Wa

Hr Advisor jobs in Perth Wa

Human Resources Advisor jobs in Elanora Heights Nsw

Chef Mineral Resources jobs in Western Australia

Human Resources Advisor jobs in Goulburn Nsw

Retail Sales Associate jobs in Umina Beach Nsw

Retail Sales Associate jobs in Eagle Vale Nsw

Retail Sales Associate jobs in Oakey Qld

Tk Maxx, Retail jobs in Greater Adelaide Sa

Sales No Experience Required jobs in Western Australia

Organized Retail Crime jobs in Sydney Nsw

Retail Sales Associate jobs in Hawthorn Sa

Casual Retail jobs in Sydney Nsw

Commissioner jobs in Queensland

Community Engagement & Complaints Advisor

Service Stream -
Canberra ACT

Apply Now

Job Details

Full-time
16 hours ago

Qualifications

Deployment
Telecommunication
Communication skills
Time management

Full Job Description

Primary Location

Canberra, ACT

Job Description Summary

The Community Engagement & Complaints Advisor is responsible for planning and delivering stakeholder and community engagement activities and coordinating the effective management of enquiries, complaints and escalations associated with Service Stream’s telecommunications projects.

The role works with community members, property stakeholders, government authorities, clients and internal delivery teams to support timely project delivery, maintain accurate records, manage stakeholder impacts and meet applicable contractual, legislative and regulatory obligations. The position also identifies emerging issues and complaint trends, supports risk mitigation and contributes to continuous improvement across land access, stakeholder engagement and project delivery.

About the Role

Primary purpose of position

The Community Engagement & Complaints Advisor is responsible for planning and delivering stakeholder and community engagement activities and coordinating the effective management of enquiries, complaints and escalations associated with Service Stream’s telecommunications projects.
The role works with community members, property stakeholders, government authorities, clients and internal delivery teams to support timely project delivery, maintain accurate records, manage stakeholder impacts and meet applicable contractual, legislative and regulatory obligations. The position also identifies emerging issues and complaint trends, supports risk mitigation and contributes to continuous improvement across land access, stakeholder engagement and project delivery.

Key responsibilities

Develop and implement fit-for-purpose community and stakeholder engagement plans for assigned projects.
Identify affected stakeholders and determine appropriate engagement, notification and escalation requirements.
Engage professionally with government agencies, councils, property owners, occupiers, body corporates, building managers, community members and other affected parties.
Receive, assess, investigate and coordinate responses to enquiries, complaints and escalations.
Ensure complaints are acknowledged, assigned, progressed, escalated and closed within applicable contractual or regulatory timeframes.
Coordinate input from design, construction, land access, environmental, legal, commercial and client teams when preparing responses.
Maintain complete and accurate complaint files, contact records, engagement registers, correspondence and supporting evidence.
Monitor complaint ageing, recurring issues and emerging stakeholder risks, and provide regular reporting to management.
Contribute to templates, procedures, guidance material and continuous-improvement initiatives.
Perform other related duties that are reasonably within the position’s capability and classification.

Experience required

Essential

Demonstrated experience in community engagement, stakeholder management, complaints management or a comparable customer-resolution role.
Experience managing sensitive or escalated matters involving multiple internal and external stakeholders.
Strong written communication experience, including preparation of formal correspondence, complaint responses, briefings and records.
Experience maintaining auditable records and working within defined contractual, regulatory or procedural requirements.
Ability to interpret project information and translate technical issues into clear, audience-appropriate communication.

Desirable

Experience of liaising with councils and the ACT City and Environment Directorate, formerly Transport Canberra and City Services, is desirable.
Location in the ACT or surrounding region is highly desirable.
Experience in telecommunications, utilities, infrastructure, construction, property, planning or government.
Experience working with councils, government authorities, property stakeholders or community representatives.
Working knowledge of telecommunications deployment and relevant land access, notification, planning and environmental considerations.

Qualifications required

Relevant experience may be accepted in lieu of formal qualifications, particularly within telecommunications, property or town planning fields
IAP2 is highly desirable

Competencies required

The following are key attributes required for the role -

Working knowledge of telecommunications legislation, including Schedule 3 and statutory notification requirements.
Excellent stakeholder engagement, communication, and written communication skills, with the ability to build strong relationships across diverse groups.
Strong problem-solving, negotiation, and stakeholder management capabilities.
Highly organised, with proven time management skills and the ability to manage competing priorities in a fast-paced environment.
High attention to detail, with a strong focus on compliance, accuracy, and quality outcomes.
Self-motivated and able to work autonomously while contributing effectively as part of a collaborative team.
Adaptable, resilient, and able to perform under pressure while meeting deadlines.
Demonstrated commitment to continuous learning, professional development, and supporting team success.

Department

Construction

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

Apply Now

Refine Your Search

support representative jobs in canberra, act

Community Engagement & Complaints Advisor

Workplace Coordinator Site Lead

Victims Advisory Board | Part-time Temporary

Field Representative

Assistant Director, Domestic, Family and Sexual Violence Office | Full-time Permanent

Multiple Opportunities - Uvance Wayfinders Consulting

Seasonal Retail Consultant | Aesop Canberra | Casual

Internal Sales Representative

Retail Merchandiser - Fyshwick- ACT

Human Resource Advisor

Outside Sales Representative (Security)

Sales Support and Office Coordinator

B2B Sales Representative — Australia Market (Commission-Based)

Environmental Project Officer

Client Care Manager

Sales Representative

APS 5 Senior Nominal Rolls Officer

ICT Support Officer

Retail Manager

Sustainability Manager

I want to receive the latest job alert for support representative in canberra, act

Related Searches

Explore jobs in more locations

Primary Location

Job Description Summary

About the Role

Primary purpose of position

Department

How to Apply

Job Seeker Tools

Employer Tools

Browse

Stay Connected