In-Demand Service advisor Jobs in Docklands, Vic

Customer Service Consultant
Probe CX —Melbourne VIC
- Full-time
- In-person
- Paid training
7h
Order Fulfilment & Customer Service Coordinator - Chadstone
SunRice —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- In-person
13d
CHSP Service Coordinator
Villa Maria Catholic Homes —Mulgrave VIC
- Full-time
- Administrative experience
- Case management
- No degree
- Health insurance
- Parental leave
Customer Service Consultant Windsor, Victoria
Bupa —Windsor VIC
2h
Inspections Coordinator (Materials Testing and Engineering Services)
SGS —Melbourne VIC
- Full-time
- Engineering
- Microsoft Office
- Communication skills
- Parental leave
Quick Apply
Customer Service Consultant
AIA —St Kilda VIC
- Monday to Friday
- Hybrid work
- Administrative experience
- Communication skills
- Commuter assistance
- Annual leave
Service Coordinator
People First Healthcare —Essendon Fields VIC
- $60,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick Apply
Client Service Consultant
Slater and Gordon —Ringwood VIC
- Hybrid work
- Customer service
- Parental leave
Senior Services Consultant
Axsys —Melbourne VIC
- AI
- Communication skills
- Parental leave
Service Advisor
CMV Truck & Bus —Derrimut VIC
- Rotating roster
- Customer service
- Communication skills
Service Advisor - Western Highway Honda -Automotive
Werribee & Western Automotive Group —Melbourne VIC
- Full-time
- Communication skills
Quick Apply
Senior Services Consultant
MYOB —Melbourne VIC
- Hybrid work
- AI
- Communication skills
- Parental leave
Parts Advisor
Autosports Group Limited —Melbourne VIC
- From $75,000 a year
- Customer service
- Writing skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
8d
Service Advisor
Commercial Motor Vehicles Pty Ltd. —Derrimut VIC
- Full-time
- Customer service
- Communication skills
Quick Apply
Professional Services Consultant
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Technical Services Consultant
Redcat Pty Ltd —Cremorne VIC
- Full-time
- Hybrid work
- Hospitality
- POS
- Communication skills
Quick Apply
4d
Workshop Controller – Mercedes‑Benz Brighton
Patterson Cheney Pty Ltd —Moorabbin VIC
- Full-time
- Leadership
12d
Heavy Vehicle Workshop Controller | Westar Trucks Campbellfield
Patterson Cheney Pty Ltd —Campbellfield VIC
- Full-time
- Leadership
- Communication skills
- Employee discount
3d
Workshop Controller
Peter Warren Automotive Holdings —Burwood VIC
- Full-time
- Management
- Organisational skills
- Leadership
- Employee discount
Customer Service Advisor
City FM Australia —Mulgrave VIC
- Part-time
- Customer service
- Communication skills
- Paid training
Quick Apply
4h

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Customer Service Consultant

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time
7 hours ago

Benefits

Paid training
Group activities

Full Job Description

Job Description

Join a fast-paced, essential services team providing critical support to the community. We are looking for resilient, passionate, and dedicated Customer Service Consultants to join our 24/7 operations team in Melbourne. In this role, you will handle emergency and general inquiries for a major utility provider, serving as a critical lifeline for electricity-related inquiries, fault reporting, and life-support emergencies.

This is a pure service role with no sales and no billing tasks—your sole focus is providing impactful, essential support when it matters most.

Key Details

Work Type: Permanent Full-time, 38 hours per week
Commencement Date: Monday, 14th September 2026
Work Location: 485 La Trobe St, Melbourne (100% Onsite role)
Roster Balance: Dynamic 24/7 rotating schedule with shifts released 4 weeks in advance. Overnight shifts are strictly capped at just 14 nights per 3-month block, ensuring excellent lifestyle balance and predictability.
Training Period: 2 Weeks Comprehensive Paid Training (Monday to Friday, 9:00 AM - 5:00 PM)
Australian Based Role

Key Responsibilities:

First Response Support: Act as the first point of contact for incoming electricity distribution and infrastructure inquiries, maintaining high empathy and clear responsiveness.
Emergency Dispatch Processing: Efficiently log and coordinate critical Priority 1 hazards, such as live or sparking electrical lines, vehicle collisions with infrastructure, and localized blackouts.
Protect Vulnerable Customers: Execute urgent, scripted process workflows to support life-support customers whose specialized medical equipment relies on grid stability.
Account Solutions Logistics: Process general field inquiries regarding property handovers, relocations, and establishing brand-new grid connections.
Multi-Screen Documentation: Navigate multi-monitor tracking interfaces and internal customer databases in real time to accurately log asset faults live.
Maintain precise documentation and logs within internal databases while navigating multi-screen systems in real time

What You'll Bring

Strong Computer Literacy: This is a strict, non-negotiable requirement. You must be comfortable multitasking across several systems, software platforms, and monitors simultaneously.
High Emotional Intelligence (EQ): The ability to stay calm, alert, and deeply empathetic when handling critical, high-stakes emergency conversations.
Resilience & Commitment: A passion for long-term career growth in a permanent position, with a genuine work ethic suited to a fast paced environment.
Roster Flexibility: Complete, uncompromised availability to accommodate a 24/7 rotational shift pattern.
Compliance Readiness: Ability to clear a National Police Check and hold a valid visa with at least 12 months of working rights.

Why Join Us?

A Vibrant Open-Floor Culture: Work in a uniquely transparent environment featuring live music on the floor via our center speaker system, a shared in-office mini library, and a strict "no bossing around" policy where your voice is always heard.
Access our comprehensive mental health and well-being resource platform (Sonder), empowering you with regular check-ins, confidential support, and clinical advice to stay balanced and thrive.
Access to everyday lifestyle savings: From technology, phone bills, fuel, and groceries to fashion, restaurants, and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Participate in fun group activities like Pizza/takeout days, Office Pajama days, and celebrate holidays and seasonal festivals in the office with food and games.
Career Gateway to the Utilities Sector: Gain specialized knowledge in a recession-proof industry. Successful consultants frequently move into permanent career placements directly with our primary client networks.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

About Probe

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Apply Now

Refine Your Search

service advisor jobs in docklands, vic

Customer Service Consultant

Order Fulfilment & Customer Service Coordinator - Chadstone

CHSP Service Coordinator

Customer Service Consultant Windsor, Victoria

Inspections Coordinator (Materials Testing and Engineering Services)

Customer Service Consultant

Service Coordinator

Client Service Consultant

Senior Services Consultant

Service Advisor

Service Advisor - Western Highway Honda -Automotive

Senior Services Consultant

Parts Advisor

Service Advisor

Professional Services Consultant

Technical Services Consultant

Workshop Controller – Mercedes‑Benz Brighton

Heavy Vehicle Workshop Controller | Westar Trucks Campbellfield

Workshop Controller

Customer Service Advisor

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