In-Demand Guest experience manager Jobs in St Kilda, Vic

Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
4d
Assistant Venue Manager - The Saint (New Venue Opening)
Refinery Group —St Kilda VIC
- Full-time
- Hospitality
- Management
- Communication skills
Quick Apply
7d
Hospitality Management Opportunities VIC - Duty Managers/Assistant Venue Managers/Venue Managers
Open Door Pub Co. Pty LTD —Melbourne VIC
- $79,000 - $99,000 a year
- Weekend availability
- Hospitality
- Culinary experience
- Leadership
- Employee discount
Quick Apply
9d
Event and Conference Manager
Crown Resorts —Melbourne VIC
- Full-time
- Organisational skills
- Communication skills
6d
Events Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Negotiation
- Annual leave
- Employee assistance program
Restaurant Supervisor
Rococo Hawthorn —Hawthorn VIC
- $31.30 - $39.13 an hour
- Part-time
- Hospitality
- Management
- In-person
- Employee discount
Quick Apply
12d
Operations Manager
Compass Group Australia —Melbourne VIC
- Weekend availability
- Culinary experience
- Customer service
- Communication skills
Overnight Guest Experience Supervisor
Marriott International, Inc —West Melbourne VIC
- Part-time
- Senior Secondary Certificate of Education
- Supervising experience
- Education
Service Experience Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- Leadership
- Employee assistance program
- Referral program
Front Office Assistant Manager
Voyages Tourism Australia —Melbourne VIC
- Full-time
- Customer service
- Supervising experience
- Resort
- Relocation assistance
13d
Food and Beverage Supervisor
Compass Group Australia —Parkville VIC
- $31.31 an hour
- Weekend availability
- Supervising experience
- Food service experience
- Communication skills
- Parental leave
Project Administrator - VMO
VALMORGANOUTDOOR —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
LAM & Community Manager
Schnitz —South Yarra VIC
- Full-time
- Hybrid work
- Organisational skills
- Restaurant experience
- Marketing
13d
Marketing Coordinator
Crown Resorts —Melbourne VIC
- Full-time
- Marketing
- Organisational skills
- Communication skills
9d
Receptionist (Guest Service Agent) - Casual
Airport Tourist Village Melbourne —Attwood VIC
- From $33.85 an hour
- Weekend availability
- Hospitality
- Customer service
- Administrative experience
Quick Apply
10d
Assistant Restaurant Manager - Hunter Street Hospitality
Hunter Street Hospitality —Melbourne VIC
- Full-time
- Hospitality
- Leadership
- Restaurant
- Free food
Quick Apply
Global Manager, People Communications - 24 hours per week- 12 month contract
Moose —Melbourne VIC
- Part-time
- Hybrid work
- Marketing
- Writing skills
- Marketing
- Employee assistance program
11d
Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
13d
Front Office Duty Manager
Stamford Hotels & Resorts —Melbourne VIC
- Weekend availability
- Leadership
- Hotel experience
- Office experience
Guest Service Agent Part Time
NOVOTEL —Melbourne VIC
- $27.97 an hour
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
11d

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Hotel Service Manager

Imagine Hotels & Resorts Pty Ltd
Southbank VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
4 days ago

Benefits

Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Cleaning
Communication skills
Office experience

Full Job Description

The Hotel Service Manager is responsible for overseeing key operational service areas of the hotel, including housekeeping operations, guest experience management, and providing operational support across front office and central reservations functions when required.

This role ensures the highest levels of cleanliness, presentation, and operational efficiency across the property, while actively managing the guest feedback cycle to deliver exceptional service standards. The position plays a critical role in maintaining seamless service delivery across departments through proactive leadership, operational coordination, and continuous improvement initiatives.

Key Responsibilities

Housekeeping Operations

Oversee the cleanliness, presentation, and overall orderliness of the entire hotel property.
Plan and coordinate housekeeping schedules in accordance with occupancy forecasts and operational requirements.
Allocate duties and monitor staff productivity to ensure efficient room turnaround and service delivery.
Train, develop, and evaluate housekeeping staff to ensure adherence to service and brand standards. Participate in recruitment processes and recommend new personnel where required.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
Organise and coordinate deep cleaning programs and preventative housekeeping maintenance initiatives.
Maintain par levels of supplies and linen and complete monthly stocktakes.
Ensure rooms requiring maintenance are placed Out of Order where appropriate and reported promptly.
Monitor housekeeping-related guest feedback and implement corrective action where necessary.
Maintain the lost property register and coordinate with Front Office regarding guest enquiries.
Provide operational leadership during peak periods to maintain service continuity and efficiency.
Anticipate, identify, and resolve operational issues impacting housekeeping standards or guest experience.

Guest Experience & Feedback Management

Manage the end-to-end guest feedback cycle across all platforms including OTAs, webchat, online reviews, and email correspondence.
Monitor guest sentiment and ensure timely, professional responses across all communication channels.
Manage service recovery processes to ensure guest concerns are addressed effectively and professionally.
Champion the brand through proactive guest engagement and positive customer interactions.
Ensure compliance with internal guest feedback KPIs and response time standards.
Analyse guest feedback data to identify trends, operational sensitivities, and opportunities for service improvement.
Develop reporting processes to capture key insights relating to the guest experience.
Provide actionable recommendations to management and operational teams to enhance service delivery.
Identify opportunities for innovation and improvement to strengthen the overall guest experience.
Promote and maintain high standards of customer service across all departments.

Front Office & Reservations Support

Provide operational oversight and support to Front Office and Central Reservations functions when required.
Assist with coordination between housekeeping and front office teams to ensure efficient room readiness and guest check-in processes.
Support front desk operations during peak periods or staffing shortages where necessary.
Monitor reservation flow and occupancy levels in collaboration with the reservations team.
Ensure guest requests and operational information are communicated effectively between departments.
Assist in maintaining service standards across all guest-facing operational areas.

General Responsibilities

Demonstrate professionalism and leadership in all interactions with staff, guests, and external stakeholders.
Foster effective cross-departmental communication to ensure seamless operational service delivery.
Participate in company initiatives, operational improvements, marketing activities, and special projects.
Prepare reports and presentations for ownership, appointed representatives, and senior management where required.
Attend scheduled operational and management meetings.
Ensure compliance with Workplace Health & Safety (OH&S) requirements and report any hazards or incidents.
Remain receptive to feedback regarding team performance, operational processes, and personal development.

Key Result Areas

Maintenance of exceptional housekeeping and property presentation standards.
Effective implementation and management of the guest feedback cycle in line with established KPIs.
Improved guest satisfaction through proactive service recovery and operational improvements.
Effective collaboration between housekeeping, front office, and reservations teams.
Accurate reporting and identification of trends impacting the guest experience.
Positive representation of the brand through professional guest engagement.

Required Skills & Qualifications

In-depth knowledge of housekeeping operations, cleaning best practices, chemicals, equipment, and procedures.
Understanding of hotel operations including front office and reservation processes.
Strong understanding of health and safety regulations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Demonstrated experience supervising hotel service staff (e.g. as a Hotel Service Supervisor, Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge or Hotel Office Manager) within a hotel with an established organisational structure.
Strong rostering, staff supervision and coordination skills.
Excellent communication and conflict-resolution skills, with the ability to liaise effectively with managers, staff and guests.
Ability to work effectively in a fast-paced environment.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in st kilda, vic

Hotel Service Manager

Assistant Venue Manager - The Saint (New Venue Opening)

Hospitality Management Opportunities VIC - Duty Managers/Assistant Venue Managers/Venue Managers

Event and Conference Manager

Events Manager

Restaurant Supervisor

Operations Manager

Overnight Guest Experience Supervisor

Service Experience Duty Manager

Front Office Assistant Manager

Food and Beverage Supervisor

Project Administrator - VMO

LAM & Community Manager

Marketing Coordinator

Receptionist (Guest Service Agent) - Casual

Assistant Restaurant Manager - Hunter Street Hospitality

Global Manager, People Communications - 24 hours per week- 12 month contract

Duty Manager

Front Office Duty Manager

Guest Service Agent Part Time

I want to receive the latest job alert for guest experience manager in st kilda, vic

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