In-Demand Warehouse coordinator Jobs in Auburn, Nsw

Assistant Manager, Customer Care
PVH Corp. —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
3d
Project Coordinator
Anji Logistics (Australia) Co Pty Ltd —Seven Hills NSW
- $55,000 - $65,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
Quick Apply
5d
Pick Packer
Good Day People —Brookvale NSW
- $30 - $35 an hour
- Contract
- Organisational skills
- In-person
- Communication skills
- Flexible schedule
Quick Apply
3d
Warehouse Associate
Anduril Industries —Sydney NSW
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
Quick Apply
11d
Customer Care & Warranty Coordinator
Eaton —Mascot NSW
- Sales
- Customer service
- Microsoft Office
11d
Trade Marketing Coordinator
L'OCCITANE en Provence —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Quick Apply
10d
Where Every Project Begins Inventory & Receiving Coordinator
TIMPELLE —Prestons NSW
- Microsoft Excel
- Forklift
- Data entry
International Sales Support Specialist
MillerKnoll —Surry Hills NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Rigging Department Coordinator
JPJ Audio —Homebush West NSW
- Full-time
- Forklift
- Warehouse
- Computer skills
Dispatch Coordinator
TRULUX —Frenchs Forest NSW
- $65,000 - $75,000 a year
- Full-time
- Customer service
- Forklift
- Warehouse experience
- On-the-job training
- Employee discount
Quick Apply
Tool Coordinator
Liebherr-Australia Pty. Ltd. —Sydney NSW
- Full-time
- Maintenance
- Forklift
- Data entry
- Health insurance
- Parental leave
Customer Engagement & Success Coordinator
Bacino Bar Cafes —Sydney NSW
- Full-time
- Customer service
- Communication skills
Quick Apply
Manager, Health and Safety
ResMed —Sydney NSW
- Full-time
- No degree
- Manufacturing
Warehouse Coordinator – Plumbing & Electrical Company (Full-Time)
Ruttley Services —Chatswood NSW
- $30 - $40 an hour
- Full-time
- Warehouse experience
- Computer skills
- Time management
Quick Apply
Online Warehouse Coordinator
ALFRESCO EMPORIUM —Brookvale NSW
- $57,000 - $60,000 a year
- Full-time
- Customer service
- Warehouse
- Warehouse experience
Quick Apply
3d
Production Coordinator - Garment Decoration
Deco Depot —Allambie Heights NSW
- $65,000 - $75,000 a year
- Full-time
- In-person
Quick Apply
14d

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Assistant Manager, Customer Care

PVH Corp. -
Sydney NSW

Apply Now

Job Details

Full-time
3 days ago

Benefits

Parental leave
Employee assistance program
Referral program

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Order management system
Customer service
SAP
ERP systems
Magento
Microsoft Office
E-commerce
Zendesk
Leadership
Communication skills

Full Job Description

Assistant Manager, Customer Care

R61375

Sydney, New South Wales, Australia

Full Time

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Design Your Future at PVH

Assistant Manager, Customer Care

Why PVH?

Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van Heusen
Paid Parental Leave Scheme as per Company Policy
Summertime hours schedule
Corporate discount with Medibank
Employee activities calendar
Annual Flu Shot Clinic
Free membership to Headspace meditation app
Access to Employee Assistance program
Referral bonus
Strong focus on Corporate Responsibility
Inclusive, diverse, and equal opportunity employer

About The Role

We are looking for an experienced Customer Care Manager (known internally as Assistant Manager, Customer Care) leads the delivery of a best-in-class customer experience across our E-Commerce websites and 3rd party marketplace and partner channels.

In this role, you’ll lead, coach and support a large, dynamic Customer Care team, overseeing customer interactions and order management to ensure enquiries, orders and issues are resolved accurately and efficiently. You’ll play a key role in driving team performance, operational excellence and consistent service standards while ensuring every customer interaction reflects PVH’s values and commitment to exceptional service.

Based at our Head Office located in the heart of the CBD, at 388 George Street 2000, this is a full-time hybrid role working from home and in the office weekly.

Duties & Responsibilities

Partner with the Head of E-Commerce to develop and deliver customer care initiatives that drive commercial success and meet business objectives.
Take product ownership and ensure the efficient utilisation of Zendesk Customer Care SaaS tools.
Define customer satisfaction targets and work with the team to consistently achieve them, regularly reviewing data and customer contact insights to identify opportunities for improvement.
Analyse and maintain weekly and monthly reporting and dashboards, providing the broader business with insights into CSAT, dispatch rates and returns performance across owned, operated and partner channels.
Support daily customer care activities, including email responses, phone calls, order management and systems integration as required.
Partner with key stakeholders to investigate enquiries and resolve them within reasonable timeframes.
Ensure all orders and returns are processed, allocated and tracked within target timeframes.
Liaise with the warehouse regarding short picks, processes, deliveries and other special instructions.
Oversee daily, weekly and monthly order maintenance and system clean-up.
Undertake UAT and QA for site updates impacting order management and customer care to ensure delivery requirements are met.
Effectively roster and plan resourcing in line with volumes and busy periods on a weekly, monthly and annual basis.
Lead, train, mentor and develop a team of Customer Care Coordinators.

About You

5+ years’ experience in a similar role, leading a team of Customer Care Representatives.
Strong Zendesk experience, with the ability to interpret customer experience data and identify opportunities to optimise workflows.
Experience with E-Commerce platforms, tools and technologies supporting on and off-site customer contact, website order management and ERP systems. Magento, SFCC and SAP experience is a bonus.
Ability to collaborate effectively with cross-functional teams and external partners.
Proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook.
Experience within Fashion eCommerce and/or retail is highly desirable.
Excellent communication and problem-solving skills, with the ability to think outside of the box and effectively resolve queries and/or improve processes.
Organised and detail-oriented, with a collaborative, team-focused approach.

About The Company

PVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands include Calvin Klein, TOMMY HILFIGER and our Heritage Brands. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That's the Power of PVH

We thank all applicants in advance as only successful applicants will be contacted for an interview.

PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to inclusion and diversity.

Apply Now

Refine Your Search

warehouse coordinator jobs in auburn, nsw

Assistant Manager, Customer Care

Project Coordinator

Pick Packer

Warehouse Associate

Customer Care & Warranty Coordinator

Trade Marketing Coordinator

Where Every Project Begins Inventory & Receiving Coordinator

International Sales Support Specialist

Rigging Department Coordinator

Dispatch Coordinator

Tool Coordinator

Customer Engagement & Success Coordinator

Manager, Health and Safety

Warehouse Coordinator – Plumbing & Electrical Company (Full-Time)

Online Warehouse Coordinator

Production Coordinator - Garment Decoration

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