In-Demand Help desk analyst Jobs in Australia

Technology Support Analyst
Rest —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Parental leave
Quick Apply
1d
Agentic Support Analyst
Illuminance Solutions —Perth WA
- Azure
- SharePoint
- APIs
10d
Business Analyst
Auto & General Holdings —North Lakes QLD
- Management
- Communication skills
- Parental leave
- Gym membership
Quick Apply
9d
Service Desk Analyst
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Communication skills
IT Service Delivery Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick Apply
10d
Service Desk Analyst
Capgemini —Sydney NSW
- Hybrid work
- Communication skills
Customer Service Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Management
- Computer Science
- Customer service
- Health insurance
- Parental leave
8d
ITSM Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
3d
Regional IT Analyst
Aggreko —Braeside VIC
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
Senior Service Desk Analyst
Populous —South Brisbane QLD
- $85,000 - $105,000 an hour
- Weekend availability
- Azure
- Organisational skills
- SharePoint
- Annual leave
- Parental leave
Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
ICT Security Analyst
Fujitsu —Barton ACT
- Management
- Organisational skills
- Communication skills
9d
Search Manager - SEO/SEM (12-month Maternity Leave Backfill)
NRMA Parks and Resorts —Coolangatta QLD
- Contract
- Analysis skills
- AI
- Communication skills
- Gym membership
- Referral program
Quick Apply
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
5d
Workplace Support Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
3d
Senior Deal Desk Analyst
Alteryx —Sydney NSW
- Full-time
- Sales
- Salesforce
- Microsoft Office
Project Manager
TAFE NSW —Sydney NSW
- $181,324 a year
- Full-time
- Business development
- No degree
4d
Design Lead
TAFE NSW —Newcastle NSW
- $181,324 a year
- Full-time
- Agile
- AI
- Communication skills
10d
Shift Lead - English, Arabic, Microsoft Windows
HCLTech —Melbourne VIC
- On call
- Data analysis skills
- English
- Communication skills
Agentic Technology Specialist
SailPoint —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Education

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Technology Support Analyst

Rest -
Melbourne VIC

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Annual leave
Parental leave

Qualifications

ITIL Certification
Management
ITIL
Organisational skills
ServiceNow
AI
Communication skills
Intune
Help desk

Full Job Description

Company Description

We’ve been around since 1988, and today we’re one of Australia’s largest profit‑to‑member super funds.

That means everything we do is focused on delivering better outcomes for our members – not shareholders.

Closing date: Sunday 6th September 2026.

Please note this role is Melbourne based only.

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

Job Description

At Rest, we help more than 2 million Australians to build a better financial future. With around $112 billion in funds under management, we focus on delivering strong long-term outcomes for our members — from their first job through to retirement*. Your best at Rest means focusing on what matters, being trusted to get on with it, and knowing your work genuinely makes a difference. That’s how we operate every day, guided by our values: Be Daring, Keep It Simple, Take Action and Have Grit.

As a Technology Support Analyst, you'll provide a seamless technology experience for our employees through a blend of remote Service Desk and onsite support. You'll troubleshoot a broad range of technology issues, support onboarding and offboarding activities, maintain workplace and collaboration technology, and work closely with colleagues and vendors to keep our people connected, productive and supported. This is your opportunity to make a real contribution to the financial wellbeing of millions of Australians.

What you'll be doing:

Deliver responsive end-user support across Service Desk and onsite channels.
Troubleshoot hardware, software, Microsoft 365, connectivity and workplace technology issues.
Support employee onboarding, offboarding and device lifecycle management.
Maintain meeting room, AV and collaboration technologies.
Manage incidents and service requests, ensuring a high standard of customer service.
Collaborate with technology teams and vendors to resolve issues and improve user outcomes.
Contribute to documentation, knowledge sharing and continuous improvement initiatives.
Identify trends and recommend enhancements to support processes and the employee technology experience.

Qualifications

Experience delivering end-user technology support in a corporate or enterprise environment across both Service Desk and onsite support.
Strong troubleshooting skills across Windows devices, Microsoft 365, Teams, collaboration tools, networking and workplace technology.
A customer-focused mindset with excellent communication skills and the ability to explain technical concepts clearly to non-technical users.
Experience managing incidents and requests through ServiceNow or a similar ITSM platform.
Knowledge of ITIL principles and service management best practices.
Experience supporting Microsoft Entra ID, Intune and identity or access-related technologies.
Exposure to meeting room, AV and collaboration technologies.
Experience supporting onboarding, offboarding and end-user device lifecycle management.
Strong organisational skills, attention to detail and a continuous improvement mindset.
Relevant tertiary or technical qualifications. ITIL v4 Foundation is advantageous.

Additional Information

.What you'll find at Rest

Hybrid working
5 Rest Days (wellbeing days) each year in addition to annual leave
22 weeks paid parental leave (gender neutral)
Continued super contributions during parental leave
Learning and development opportunities, including AI & Data Academy, leadership programs, LinkedIn Learning, study assistance and professional memberships
Income Protection Insurance
Option to purchase additional leave
Recognition through our Rest Excellence Awards

If you share our values and this sounds like the kind of place you’d do your best work, we’d like to hear from you. Apply now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

We welcome applications from all candidates. To be considered, you will need the right to work in Australia.

Funds under management as at 30 June 2026. Rest is recognised as a superannuation leader across a range of areas including performance, responsible investment and member value. Find out more at https://rest.com.au/why-rest/awards.

Quick Apply

Refine Your Search

help desk analyst jobs in australia

Technology Support Analyst

Agentic Support Analyst

Business Analyst

Service Desk Analyst

IT Service Delivery Analyst

Service Desk Analyst

Customer Service Specialist

ITSM Analyst

Regional IT Analyst

Senior Service Desk Analyst

Second Level Service Desk Analyst

ICT Security Analyst

Search Manager - SEO/SEM (12-month Maternity Leave Backfill)

Desktop Engineer - Canberra

Workplace Support Analyst

Senior Deal Desk Analyst

Project Manager

Design Lead

Shift Lead - English, Arabic, Microsoft Windows

Agentic Technology Specialist

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