Housekeeping Supervisor | People Leader & Quality Champion
Permanent Full Time | Quest Mont Albert
Great housekeeping isn't just about cleaning rooms. It's about creating an experience guests never have to think about.
At Quest Mont Albert, we believe every perfectly made bed, every sparkling bathroom and every small detail contributes to the guest experience.
We're looking for someone who believes that too.
This is a permanent full time leadership opportunity for someone who wants to build a long term career in hospitality while leading one of the most important departments in our hotel.
This isn't just another housekeeping job.
We're looking for a leader.
Someone who will inspire their team, lead from the front, protect our standards and genuinely care about creating apartments our guests love walking into.
If you're looking for a role where you simply hand out room lists and tell people what to do, this probably isn't the job for you.
If you believe leadership starts by rolling up your sleeves and setting the standard yourself, we'd love to meet you.
Who are we?
Quest Mont Albert is a 49 apartment serviced apartment hotel in Melbourne's eastern suburbs.
We welcome corporate travellers, families, sporting groups, medical guests, relocation guests and long stay residents from all over Australia and the world.
Many of our guests stay with us for weeks, months or even years.
That means we aren't just cleaning hotel rooms.
We're looking after people's home away from home.
Our team has built a culture that is authentic, hardworking, supportive and incredibly close.
Some of us have worked together for more than seven years.
We've celebrated life's biggest moments together, navigated challenges together and continued to show up for one another and our guests.
We're incredibly proud of that culture.
And we're looking for someone who wants to become part of it.
The Role
This is a hands-on leadership position.
You'll lead our Housekeeping department while working alongside your team every day.
You'll coach.
You'll inspect.
You'll motivate.
You'll solve problems.
You'll develop people.
You'll celebrate the wins.
You'll have difficult conversations when needed.
Most importantly...
You'll set the standard.
Your team will take their lead from you.
What you'll be doing
As our Housekeeping Supervisor, you'll play a key role in ensuring every apartment consistently meets the exceptional standards our guests expect.
Your responsibilities will include:
- Leading and supporting our housekeeping team every day
- Coaching, mentoring and developing Room Attendants
- Inspecting guest rooms to ensure they meet Quest and QMA standards before being released for sale
- Preparing daily room allocations and coordinating priorities with Front Office
- Managing linen, stock, chemicals and housekeeping supplies
- Monitoring productivity while maintaining exceptional quality
- Identifying maintenance issues before guests do and coordinating with Maintenance
- Helping recruit, train and onboard new team members
- Conducting room inspections and providing constructive feedback
- Creating a positive team culture built on accountability, respect and teamwork
- Rolling up your sleeves and cleaning rooms alongside your team whenever required
- Looking for opportunities to continually improve our housekeeping operation and guest experience
This role combines leadership with hands on housekeeping and operational management, ensuring every guest walks into an apartment they are excited to stay in.
The QMA Difference
We don't believe great housekeeping is just about making beds.
It's about creating an apartment that makes someone smile the second they open the door.
It's noticing the fingerprint on the microwave.
The missing teaspoon.
The shower drain that isn't quite right.
The hair hiding behind the bathroom door.
The balcony that deserves one more sweep.
The guest arriving after twelve hours of travel who simply needs everything to feel clean, calm and cared for.
Our guests trust us with some of the biggest moments in their lives.
Business trips.
Medical treatment.
Family celebrations.
New beginnings.
We don't take that responsibility lightly.
Who are we looking for?
Experience leading a housekeeping team within a hotel, serviced apartment or accommodation environment is a non-negotiable for this role.
But experience alone won't get you this opportunity.
We're looking for someone who:
- Leads with humility rather than ego
- Isn't afraid to roll up their sleeves
- Has exceptional attention to detail
- Takes genuine pride in their work
- Can coach people instead of simply criticising them
- Holds people accountable respectfully and consistently
- Communicates confidently with both Housekeeping and Front Office
- Remains calm under pressure
- Is organised and proactive
- Solves problems instead of waiting for someone else to fix them
- Wants to build a team that enjoys coming to work
- Understands that guest experience starts long before Reception says "Welcome"
Trust matters here
We can teach systems.
We can teach procedures.
We can even develop leadership skills.
But honesty, integrity and doing the right thing when nobody is watching are qualities we expect every member of our team to bring from day one.
Trust is something we value deeply.
It's how we work together.
It's how we lead our teams.
It's how we look after our guests.
And it's something we never compromise on.
What you'll get from us
This is a permanent full time position, offering stability and the opportunity to build a long term career with Quest Apartment Hotels.
You'll become part of a leadership team that genuinely supports one another and works together to deliver an exceptional guest experience.
You'll be trusted to make decisions.
Your ideas will be heard.
Your achievements will be recognised.
You'll have the opportunity to shape the future of our Housekeeping department and build a team that reflects your own leadership style.
If you're ambitious and want to continue growing within hospitality, we'll invest in your development and help you reach your next leadership goals.
Before you apply...
This role is physically demanding.
You'll spend a significant part of your day walking the property, inspecting apartments, cleaning rooms when required, supporting your team and ensuring our standards never slip.
Weekend work may also be required depending on requirements.
If you're someone who enjoys leading from the front rather than sitting behind a desk, you'll love this role.
One last thing...
We're not looking for someone to simply supervise housekeeping.
We're looking for someone who will become part of our family.
Someone who will earn the respect of their team.
Someone who will protect the culture we've worked so hard to build.
Someone who takes pride in doing things properly.
Someone who wants to leave the property better than they found it every single day.
If that sounds like you, we'd genuinely love to hear from you.
Job Types: Permanent, Full-time
Pay: $70,000.00 – $77,311.00 per year
Benefits:
- Employee discount
- Gym membership
- Professional development assistance
Ability to commute/relocate:
- Mont Albert VIC 3127: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Housekeeping management: 2 years (Required)
- housekeeping: 5 years (Preferred)
- Customer service: 2 years (Required)
Language:
Work Authorisation:
Work Location: In person
