Who We Are
Halcyon Dental Group is a leading Sydney denture care provider operating under two brands — Halcyon Denture Care and X Dental Lab — across three clinic locations. We combine expert clinical care with in-house laboratory craftsmanship to deliver outcomes our patients love.
About the Role
We're looking for a warm, organised, and reliable Dental Receptionist to join our team on a casual basis, with a genuine pathway to a permanent part-time role.
Your starting roster will be approximately 19–23 hours per week across three days:
- Monday — Pitt St, Sydney CBD
- Tuesday — Parramatta Rd, Petersham
- Friday — Parramatta Rd, Petersham (shifting to Pitt St CBD from mid-August)
Key Responsibilities
- Welcoming patients and managing front-of-house operations
- Appointment scheduling, confirmations, reminders, and patient follow-up communications
- Managing patient records, referrals, and clinical correspondence
- Processing payments, invoicing, and health fund claims (including HICAPS, DVA referrals, and hospital vouchers)
- Coordinating patient flow and liaising with prosthetists and clinical staff
- Managing stock, supplies, and day-to-day clinic logistics
- Keeping the clinic environment clean and prepared pre and post patient appointments
- Other reasonable duties as directed by your supervisor
What We're Looking For
Essential:
- Experience in a dental, medical, or allied health receptionist role
- Confident user of a practice management software (we use Dental 4 Web — training provided if needed)
- Outstanding interpersonal and communication skills — warm, professional, and patient-centred
- Highly organised with strong attention to detail
- Ability to work independently and manage competing priorities
- Full valid NSW driver's licence and willingness to travel between clinic sites
Desirable:
- Experience in a dental practice or denture clinic environment
- Familiarity with hospital vouchers, health fund processes, and DVA referrals
- Working knowledge of Xero
- Certificate or Diploma in Health Administration, Dental Assisting, or related field
Who You Are
You thrive at the front desk — connecting with patients and making them feel genuinely cared for. You're organised, take ownership, and are a confident communicator equally at ease with patients, clinicians, and colleagues.
What We Offer
- $30-$35.00 per hour
- Genuine pathway to permanent part-time
- Training provided on our systems and processes
- Direct support from an experienced and accessible leadership team
- Meaningful work with patients who notice the difference you make
Pay: $30.00 – $35.00 per hour
Education:
- Certificate I - IV (Required)
Experience:
- dental reception: 1 year (Required)
Licence/Certification:
- Australian Drivers licence (Required)
Work Authorisation:
Work Location: In person
