In-Demand Security coordinator Jobs in Richmond Vic

Senior Assistance Coordinator
Healix —Melbourne VIC
- Full-time
- Communication skills
- Travel reimbursement
- Health insurance
Quick Apply
9d
Office Coordinator
Turner & Townsend —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Officer, Property Services
Deakin University —Burwood VIC
- $86,744 - $97,290 a year
- Full-time
- Hybrid work
- University
- Parental leave
10d
Facilities Coordinator
Service Stream —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
4d
Facilities and Site Administration Coordinator
Stanley Black & Decker —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Parental leave
12d
Workplace Health and Safety Coordinator - Iconic Automotive Dealership Group
Patterson Cheney Pty Ltd —Keysborough VIC
- $80,000 - $100,000 a year
- Full-time
- Communication skills
- Employee assistance program
8d
Business Support Coordinator
Bunzl —Mulgrave VIC
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
- Profit sharing
- Health insurance
Workplace Exp Coordinator
CBRE —Melbourne VIC
- Full-time
- Organisational skills
- AI
HSE Coordinator
Toll Group —Melbourne VIC
- Full-time
- Maintenance
- Analysis skills
- Communication skills
Office and Facilities Coordinator
Babcock International —Abbotsford VIC
- Maintenance
- No degree
- Parental leave
Advanced Associate, Test Center Support
Pearson —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Education
Delivery Coordinator
ASI Solutions —Mulgrave VIC
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Quick Apply
11d
Senior Academic Programs Coordinator
University of Melbourne —Parkville VIC
- $7 - $120,453 a year
- Full-time
- Research
- Administrative experience
- Leadership
- Health insurance
- Parental leave
3d
Showroom Coordinator
ABN Group —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
3d
Incident Support Team Leader
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Organisational skills
8d
Program Manager - Erskine
Forensicare Careers —Ravenhall VIC
- $126,885 a year
- Full-time
- Nursing
- Management
- Bachelor's degree
- Employee assistance program
Office & Facility Coordinator
OMICRON electronics —Melbourne VIC
- Full-time
- Office
- Business Administration
- Business
1d
BMS Technician
Grosvenor Engineering Group —Melbourne VIC
- $50 - $60 an hour
- Full-time
- HVAC
- Communication skills
- Health insurance
- Pet insurance
9d
Spatial Data Coordinator
Service Stream —Melbourne VIC
- Full-time
- Annual leave
10d
Work, Health, Safety and Rehabilitation Coordinator
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $96,000 - $100,200 a year
- Full-time
- Microsoft Office
- Administrative experience
- University
- Free parking
- Employee assistance program
8d

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Senior Assistance Coordinator

Healix -
Melbourne VIC

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Travel reimbursement
Casual dress
Health insurance
Annual leave
Employee discount
Gym membership
Life insurance
Referral program
Opportunities for promotion

Qualifications

Communication skills

Full Job Description

Senior Assistance Coordinator

We’re growing our APAC Medical Assistance team and looking for Senior Assistance Coordinators to join us in Melbourne, Australia. This is an exciting opportunity to be part of a fast-paced, supportive team and you’ll help shape a brand-new team from the ground up.

Reporting to the Operations Manager – Medical Assistance, you’ll play a key role in delivering calm, confident and customer-focused support to travellers who need help when it matters most. You’ll bring together problem-solving, empathy and quick thinking to coordinate medical and travel assistance solutions.

As a Senior Assistance Coordinator, you’ll be a go-to person for the team: providing first-line support, guiding escalations, spotting potential issues early and stepping in as shift lead or deputy when needed. It’s a great role for someone who enjoys variety, pace and making a real difference every day.

You’ll thrive in this role if you:

Have at least 24 months’ experience in an Assistance Coordinator or similar role.
Communicate clearly, warmly and confidently, both in writing and over the phone.
Have strong geographical knowledge and enjoy solving logistical puzzles.
Bring experience in travel insurance, assistance services or a similar customer-focused environment.
Bring positive energy, curiosity and a can-do mindset to every shift.
Stay calm, organised and focused when things get busy.
Build strong, trusted relationships with teammates, managers, clients and partners.
Show empathy and responsiveness when supporting people in challenging situations.

About The Role

What you’ll be doing:

Provide first-line support, coaching and guidance to the team.
Deputise for the Manager and act as shift lead when required.
Handle calls promptly, professionally and with genuine care for the customer.
Create clear, accurate case files, capture key information and manage administration through to case closure.
Guide customers through the claims process with confidence and empathy.
Confirm claimant eligibility and ensure information is captured accurately.
Keep clients, claims handlers and underwriters informed where applicable.
Maintain accurate reserves, costs and case information.
Work with third parties to gather information and keep cases moving.
Communicate regularly with all parties and monitor each case to support smooth progression.
Allocate written correspondence to case files and escalate urgent or important matters to senior colleagues.
Liaise with our medical experts on complex cases and escalations.

Location:

Melbourne, Australia. We’re especially excited to be building a new team in Melbourne, so this is a fantastic chance to get involved early and help create something great.

Required Criteria

Excellent written and verbal communication skills
Team work
Good geographical knowledge
Early, middle and late shifts, Monday to Sunday, including Bank Holidays
English language, both verbal and written, to a native standard

Desired Criteria

Additional foreign languages
Experience of working within the travel insurance business

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities

Salary

Not disclosed

Quick Apply

Refine Your Search

security coordinator jobs in richmond vic

Senior Assistance Coordinator

Office Coordinator

Officer, Property Services

Facilities Coordinator

Facilities and Site Administration Coordinator

Workplace Health and Safety Coordinator - Iconic Automotive Dealership Group

Business Support Coordinator

Workplace Exp Coordinator

HSE Coordinator

Office and Facilities Coordinator

Advanced Associate, Test Center Support

Delivery Coordinator

Senior Academic Programs Coordinator

Showroom Coordinator

Incident Support Team Leader

Program Manager - Erskine

Office & Facility Coordinator

BMS Technician

Spatial Data Coordinator

Work, Health, Safety and Rehabilitation Coordinator

I want to receive the latest job alert for security coordinator in richmond vic

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