About ASI Solutions
ASI Solutions is an Australian-owned technology partner focused on making lives easier through agile, reliable technology at scale. For nearly 40 years, ASI has supported education, government, and commercial organisations as technology environments have grown more complex and more critical to performance. Our approach is practical and outcomes-led — we take the time to understand what matters to each organisation before designing and delivering right-sized, de-risked solutions across managed services, cloud, security, data and AI, and digital skills. With national capability and local delivery teams, ASI helps customers move forward with clarity and confidence.
What You'll Be Working On
This is a role where no two days look exactly the same — and that's what makes it exciting. As our Delivery Coordinator, you'll be the engine behind the smooth delivery of field services work packages across our co-managed customer accounts nationally. You'll be the go-to person connecting our internal teams and customers, making sure everything runs on time, on scope, and to the standard our customers expect.
Day to day, you'll:
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Manage end-to-end coordination of customer work packages — from initial order through to delivery and sign-off
- Act as the primary point of contact between customers, field technicians, vendors, and internal teams
- Plan and schedule field technicians for installations and uninstallations across Australia
- Monitor and track hardware and equipment, ensuring assets are where they need to be, when they need to be there
- Maintain accurate project documentation, status reports, and dashboards
- Proactively spot risks or delays before they become problems — and drive solutions when they do
- Build strong, trust-based relationships with customers and internal stakeholders that keep things running smoothly and set us up for long-term success
A Bit About You
You're the kind of person who thrives when there are a lot of moving parts. You're organised, calm under pressure, and you take real pride in delivering a great experience — for your customers and your team. You know that clear communication is the difference between a smooth project and a stressful one, and you don't wait to be asked before flagging a problem or finding a solution.
You genuinely enjoy working with people — building relationships comes naturally to you, and you understand that trust is earned through consistent follow-through. You bring energy and a can-do attitude, and you're the kind of teammate who helps others without being asked.
What You'll Bring
Essential:
Solid experience coordinating and scheduling multiple resources simultaneously
A natural ability to juggle competing priorities and stay composed when things shift
Strong written and verbal communication skills — you keep everyone in the loop without being asked
A collaborative approach to stakeholder management across customers, vendors, and internal teams
Desirable:
Experience in process design, documentation, or continuous improvement
Background in field operations, service request delivery, incident response, or risk management
We welcome applications from candidates across a range of backgrounds and industries — if you're a strong coordinator who loves a fast-paced environment, we'd love to hear from you.
Why Work With Us?
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Birthday Leave – Celebrate your special day with a paid day off
- Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues
- Tech Product Discounts – Access exclusive savings on a wide range of technology products
- Paid Parental Leave – Support for growing families with dedicated leave options
- Flexible Working Arrangements – Balance work and life with hybrid options and flexibility
- Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways
- Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution
- Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included
- Engagement Activities All Year Round – Social events, wellbeing initiatives, and team-building activities that strengthen our community
- Supportive, Community-Driven Culture – We're not just a team — we're a connected, people-focused community making a meaningful impact
ASI Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds, experiences, and identities — your unique perspective makes us stronger.
ASI Solutions is an Australian technology partner with a clear purpose: making lives easier through agile, reliable technology at scale. We help organisations cut through complexity, make confident technology decisions, and implement right-sized solutions that deliver real outcomes today and into the future.
