Global Financial Corporate client
Brand new offices
Fantastic client with nurturing culture and good work-life balance
Melbourne CBD Collins Street location
About CBRE CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
Overview The purpose of this position is to provide facilities support for reception and admin services, mail services, phone, meeting rooms in Australia portfolio.
Scope of Responsibility:
Management of front of house & Reception service;
This role will be based at the reception counter
Ensure good presentation and aesthetics of front of house, reception counter and guests hospitality
Accept and coordinate service requests
Receives and directs incoming calls to appropriate personnel and voicemail.
Greets and announces clients, applicants and visitors.
Follows security procedures for recording guests, suppliers and other visitors.
Arranges escorts as needed.
Assists with scheduling and preparing meeting and conference rooms.
Coordinates setup of conference/meetings rooms and arrange video and/or web conferencing as needed.
Reviews invoices to arrange billing to appropriate department or business unit.
Performs general administrative and clerical duties as needed.
Orders pantry and office supplies and other common use items for the location, such as pantry supplies, stationeries, equipment toner, printer paper, etc.
Maintains neat appearance reception area, conference rooms café and other common areas.
Periodically inspects common area equipment to ensure good operating condition.
Oversee and manage hard and soft services vendors and establish a network of contractor relationship to support office operations.
Key Responsibilities:
Reception counter operation;
Manage facilities operations (hard/and soft services and asset management);
Oversee and manage hard and soft services vendors;
Effective financial management to meet business objectives. Raise purchase order and prepare monthly invoice processing.
Respond follow-up to client inquiries, concerns or escalations in a professional and timely manner to ensure a high-quality service delivery;
Prepare and distribute ad hoc reports accurately, professionally and in a timely;
Comply with CBRE instructions, processes, procedures, workflows to uphold effective and compliant delivery of services;
Ability to embrace technology to facilitate the delivery of services;
Provide back-up to team members as and when required;
Undertake other duties and tasks as your line manager may require from time to time to meet contractual, operational and organizational business deliverables.
Required Knowledge & Skills:
Excellent Client Service relationship skills – Mandatory;
Logical and analytical thought processes and good problem solving skills - Mandatory
Knowledge and application of HS&E legislation, risk management principles and relevant Australian Standards – Essential;
Good organizational skills and ability to work to strict deadlines – Mandatory;
Application of logical and analytical thought processes with attention to detail, multi-task focused and work autonomously – Essential.
Demonstrable confidence and maturity in communications including good written and oral presentation skills – Essential;
Ability to build a professional relationship with the client, CBRE onsite multi-discipline team and vendors – Essential;
Organizational abilities to meet deadlines and setting priorities – Essential;
Ability to communicate at all levels and build effective and professional relationships with the client, CBRE management, work
colleagues and vendors – Mandatory;
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
