In-Demand It support Jobs in Prestons Nsw

Technical Support Specialist - Home Appliances
Electrolux —Casula NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Computer Network and System Support Engineer Level 1 & 2
In cloud Services —Rydalmere NSW
- $80,000 - $90,000 a year
- Urgently hiring
- Azure
- Customer service
- Office
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Technical Support Engineer
Rapiscan —Homebush NSW
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
3d
IT Support Officer - English & Mandarin Speaking
Homart Pharmaceuticals Pty Ltd —Rydalmere NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
- Professional development assistance
Quick Apply
14d
Market Administrator (Trading Tech Support Analyst)
TP ICAP —Sydney NSW
- Full-time
- Microsoft Office
- Analysis skills
- Financial services
Technical Support Technician
Temperzone —Blacktown NSW
- Full-time
- Remote
- Customer service
- Systems design
- HVAC
- Employee assistance program
Quick Apply
ICT Student Support Officer
Institute of Health and Management Pty Ltd. —Parramatta NSW
- $80,000 - $95,000 a year
- Full-time
- In-person
Quick Apply
5d
IT Digital Services Specialist (Fixed-term contract until Jan 2027)
Nestlé —Rhodes NSW
- Contract
- Hybrid work
- CRM software
- Salesforce
- APIs
- Parental leave
- Gym membership
5d
HVAC Technical Customer Support Specialist | Step Into an Office-Based Role
Katz Recruitment —Blacktown NSW
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Office
- HVAC
- Communication skills
Quick Apply
10d
System Administrator - Dynamics 365
Aluminium Specialties Group Pty Ltd —Eastern Creek NSW
- Azure
- ERP systems
- SQL
4d
Senior Systems Administrator
Light & Wonder —Silverwater NSW
- Full-time
- Azure
- Management
- Computer Science
- Parental leave
HVAC Technical Support
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) —Regents Park NSW
- Full-time
- HVAC
- Communication skills
- Time management
- Employee assistance program
- Employee discount
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
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Service Desk Officer
Blacktown City Council —Blacktown NSW
- From $1,563.45 a week
- Full-time
3d

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Technical Support Specialist - Home Appliances

Electrolux -
Casula NSW

Apply Now

Job Details

Permanent | Full-time
12 days ago

Benefits

Complimentary flu shots
E-learning courses provided
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Certificate IV
Certificate III
Microsoft Office
Electrical Licence
Plumbing
Diploma

Full Job Description

Job Description

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About The Role

As part of the Service Engineering function, the Support & Training team will deliver Industry best-in-class technical support and training solutions to the technical / service professional workforce (Metropolitan Service Agents, internally & externally, Authorised Service Centres and Service Leaders), via phone, face to face training, e-Learning and other digital means across Australia and New Zealand.

With an unwavering commitment to the consumer; meeting Customer Experience to ensure an exceptional experience, and other relevant targets set, is essential. You will actively seek to close critical gaps to ensure you are able to meet Service Engineering key operational & strategic deliverables.

What You’ll Do

Provide optimal customer service through the prompt answering of enquiries received and address any additional areas as identified, effectively communicating information and solutions relating to problems encountered with EHP products. Where required, you will coordinate product exchanges or returns.
As products enter the market and existing products change, you will ensure your knowledge is up to date via training, engineering bulletins and other available means. You will maintain and reference the technical knowledge database, to facilitate effective self-service wherever possible.
Collaborate within the Function and Service Leader/teams, swiftly highlighting and/or reporting to address potential or repeat issues and trends, escalating as needed to enable adequate awareness/sponsorship and optimum response planning.
Partner with the Field Service Engineering team, making them immediately aware of any enquiries where relevant reference and/or training materials are not readily available, to enable the relevant solution to be created and shared. Further, you will highlight requirements & opportunities to adjust and/or improve current materials in circulation.
Liaise with other stakeholders to determine the requirements for technical training on both new and current Electrolux products, then compile and collate appropriate information to create best-in-class training packages for E-Learning and face to face delivery across Australia (and sharing with New Zealand).
This role requires flexibility to deliver required technical support and training services, generally Monday – Friday, 8.30am – 4.30pm.

Who You Are

Agile - Both reactive and proactive, you work efficiently and flexibly to deliver results.
Analytical - With an eye for detail and the ability to interpret complex feedback, you can also translate this into meaningful, useful information that informs service delivery.
Collaborative - You ask and you listen, you take ideas on board and work with your team, taking everyone in the same direction.
Communicative - You can make yourself understood and are a good listener.
Customer focused - You understand and empathise with people and can apply your people and problem-solving skills to reassuring customers.
Expert - You not only know your area of expertise, you’re passionate about it (but open to learning more) and how you can enable & support people to understand and achieve more.
Problem-Solving - You see challenge as opportunity.
Results-driven - You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.
A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.
Positive influencer – You are capable of influencing service professionals regarding service delivery, consumer expectations and labour rates, as set by EHP

Technical Knowledge, Skills & Experience

Essential

Minimum 5 years ‘fault finding’ experience in home appliances or relevant trades industry (i.e. electrician, plumbing, carpenter)
Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)

Desirable

Certificate III Appliance Repair, A/C, Refrigeration Mechanic or Diploma/Certificate IV Electronics/Electrical
Trade licenses (i.e. electrical, gas, air conditioning/refrigeration etc.)
Technical training experience

Why work for Electrolux?

Step into a career with a Global Leader in Home Appliances, where innovation meets purpose, and people are at the heart of everything we do.

Take advantage of exclusive discounts on our products for you, your family, and friends.
We offer free onsite parking, so your day starts and ends with ease.
Our Mentorship Program connects you with experienced leaders to support your personal and professional development.
Recharge with CARE Day an additional day off just for you
Picnic Day in NSW (additional leave at Easter)
Stay healthy with annual onsite flu shots, skin checks plus access to wellness sessions and webinars to support your physical and mental health.
Join a workplace that celebrates diversity, equity, and inclusion, backed by our dedicated DEI Committee.
Be part of a company committed to sustainability, with real action behind our environmental goals.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!

Find out more on www.electroluxgroup.com

Location : Casula, New South Wales, Australia Job Id : JR78075 Team : Sales & Aftersales Job Type : Permanent / Full time

Apply Now

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it support jobs in prestons nsw

Technical Support Specialist - Home Appliances

Computer Network and System Support Engineer Level 1 & 2

Technical Support Engineer

IT Support Officer - English & Mandarin Speaking

Market Administrator (Trading Tech Support Analyst)

Technical Support Technician

ICT Student Support Officer

IT Digital Services Specialist (Fixed-term contract until Jan 2027)

HVAC Technical Customer Support Specialist | Step Into an Office-Based Role

System Administrator - Dynamics 365

Senior Systems Administrator

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Group Senior Helpdesk Analyst

Service Desk Officer

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