The ICT Student Support Officer provides front-line, day-to-day support to IHM students throughout the student lifecycle from pre-arrival and orientation through to graduation and additionally provides first-level ICT support to students and staff. The role is the first point of contact for students seeking academic, personal, wellbeing, financial, accommodation, disability/reasonable adjustment and general administrative support, and also for service-desk requests covering software, hardware, account access, application use and digital learning platform issues.
- Provide first-level ICT support to students and responding to service desk requests and resolving software, hardware, system access, and application-related issues.
- Troubleshoot and support Student Management Systems (SMS), Learning Management Systems (LMS), Microsoft 365, CRM platforms, and other institutional software applications.
- Install, configure, maintain, and support software applications, user accounts and other ICT equipment.
- Assist students with access to digital learning platforms, online systems, and institutional ICT services.
- Monitor and maintain ICT systems and compliance with organisational procedures
- Record, track, and resolve ICT incidents through helpdesk systems and escalate complex technical issues where required
- Provide technical guidance to students and staff on the effective use of ICT applications and digital platforms.
- Generate system reports and assist with troubleshooting issues relating to student information systems and digital services.
- Coordinate student orientation, onboarding, campus tours, system demonstrations, and digital learning support activities.
- Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
Pay: $80,000.00 – $95,000.00 per year
Work Location: In person
