In-Demand Guest service agent Jobs in Silverwater Nsw

Assistant Reservations Manager
SOFITEL —Sydney NSW
- Full-time
- Hospitality
- Leadership
- Hotel experience
Quick Apply
Reservations Agent
Accor Apartments & Realty —Sydney NSW
- Part-time
- Hospitality
- Customer service
- Communication skills
Guest Services Agent
AccorHotel —Sydney NSW
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
Hotel / Front Desk Receptionist
APX Hotels Apartments —Parramatta NSW
- $25 - $27 an hour
- Weekend availability
- Front desk
- In-person
- Guest services
Quick Apply
2d
Reservations Agent
Shangri-La Hotels —The Rocks NSW
- Weekend availability
- Management
- Organisational skills
- Communication skills
Hotel Receptionist
APX Hotels Apartments —Haymarket NSW
- $25 - $27 an hour
- Weekend availability
- Front desk
- In-person
- Guest services
Quick Apply
1d
Cluster Reservations Agent
Marriott International, Inc —Sydney NSW
- Part-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
- Annual leave
- Employee assistance program
8d
At Your Service Agent
Marriott International, Inc —Chippendale NSW
- Part-time
- Hotel experience
- Annual leave
- Employee assistance program
Front Office Supervisor
Voyages Tourism Australia —Sydney NSW
- Full-time
- Resort
- Relocation assistance
13h
Concierge - Porter
Voyages Tourism Australia —Sydney NSW
- Full-time
- Customer service
- Resort
- Relocation assistance
Reservation Sales Agent (RSA)
APX Hotels Apartments —Rosehill NSW
- Night shift
- Sales
- Customer service
- Communication skills
Business Development Manager
Royal Caribbean Group —North Sydney NSW
- Sales
- Salesforce
- Microsoft Office
Front Office Team Leader
Crowne Plaza Hotels & Resorts —Sydney NSW
- Part-time
- Supervising experience
- Front desk
- Communication skills
Front Office Supervisor (Full Time)
SWISSOTEL —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Senior Hotel Receptionist
APX Hotels Apartments —Rosehill NSW
- Hospitality
- Microsoft Office
- Computer skills
Manager, AI Transformation
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- AI
- Communication skills
- Work from home
11d
Moxy Crew All Rounder (Front Office)
Marriott International, Inc —Mascot NSW
- Part-time
- Hotel experience
- Annual leave
- Employee assistance program
8h
Guest Services Opportunities - Front Desk & Bell Team
Hyatt Regency Sydney —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Hotel experience
2d
Reservations and Revenue Manager
West HQ —Rooty Hill NSW
- Management
- Sales
- Analysis skills
- Employee discount
- Gym membership
6h

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Room Attendant - Sydney
Global Hospitality Solutions —Sydney NSW
Morning shifts ONLY - based on your availability. Stay active and earn steady income because you are on part-time contract.
From $25.85 an hour
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10d
Houseperson
AccorHotel —Sydney Olympic Park NSW
Enjoy exclusive staff benefits, discounts, and wellbeing programs. Availability to work a range of shifts across a 7-day roster, including weekends, public…
Quick Apply

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guest service agent jobs near silverwater nsw

Assistant Reservations Manager

SOFITEL -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Hospitality
Leadership
Hotel experience

Full Job Description

Company Description

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.

Job Description

Bonjour! Step into a leadership role where strategy, service and precision come together to shape exceptional guest journeys. As a senior member of our Reservations team, you will play a vital role in leading people, optimising performance, and ensuring every reservation is managed with care from enquiry through to arrival.

With a confident and supportive leadership style, you will guide, train and inspire a team of Reservations Sales Agents, cultivating a positive, high-performing environment where excellence is the standard. Through thoughtful coaching and clear direction, you will empower the team to deliver accuracy, efficiency and personalised service at every touchpoint.

Working in close partnership with the Reservations and Revenue teams, you will help drive RESAvision performance, contributing to reporting, training and development initiatives that strengthen capability and support commercial outcomes. Your attention to detail and operational insight will ensure reservations are processed in line with hotel standards, availability and pricing strategies are upheld, and stop-sells are actioned seamlessly to protect revenue integrity.

You will take a proactive approach to monitoring forward reservations, booking patterns and arrival readiness, ensuring every arrival is thoughtfully prepared and flawlessly executed. From VIP and Executive bookings to day-to-day reservations, you will step in where needed, providing reassurance, accuracy and elevated service.

With a strategic mindset, you will support inventory planning across all distribution channels and contribute meaningfully to RevMax discussions, sharing insights on demand, no-shows and optimisation opportunities. In the absence of the Reservations Manager, you will confidently lead the department and reporting directly to the Reservations Manager to ensure continuity, clarity and momentum.

Your refined approach to reporting, profile management and account control will ensure data accuracy, minimal open balances, and strong governance across the department. You will also champion upselling within the team, uncovering thoughtful opportunities to enhance both revenue and the guest experience.

Above all, you bring professionalism, organisation and care to every interaction balancing leadership, operational excellence and collaboration with ease, while upholding brand standards and supporting the broader hotel team in delivering exceptional stays.

Qualifications

You bring proven experience within hotel reservations or a revenue-focused hospitality environment, supported by a strong understanding of distribution systems, reporting and booking behaviours. You are commercially minded and comfortable working closely with Reservations and Revenue leadership to support pricing, availability and inventory strategies that drive both performance and guest satisfaction.

With a natural leadership presence, you have experience guiding, coaching or supporting teams in a fast-paced operational setting. You lead with clarity and care, fostering a positive, accountable culture while confidently addressing performance matters when required. Your attention to detail is exceptional, ensuring accuracy across reservations, profiles, reporting and account management, and you take pride in maintaining high standards at every touchpoint.

You are highly organised and adaptable, able to manage competing priorities with composure in a 24/7 hospitality environment. Your communication style is polished and professional, enabling seamless collaboration across departments and effective engagement with senior stakeholders. Proactive and solutions-focused, you are comfortable stepping into leadership responsibilities when needed, making considered decisions that support continuity, consistency and excellence.

Above all, you bring a genuine commitment to brand standards, service excellence and continuous improvement, with a passion for developing people, optimising performance and delivering refined, memorable guest experiences.

Additional Information

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.

Quick Apply

Refine Your Search

guest service agent jobs in silverwater nsw

Assistant Reservations Manager

Reservations Agent

Guest Services Agent

Hotel / Front Desk Receptionist

Reservations Agent

Hotel Receptionist

Cluster Reservations Agent

At Your Service Agent

Front Office Supervisor

Concierge - Porter

Reservation Sales Agent (RSA)

Business Development Manager

Front Office Team Leader

Front Office Supervisor (Full Time)

Senior Hotel Receptionist

Manager, AI Transformation

Moxy Crew All Rounder (Front Office)

Guest Services Opportunities - Front Desk & Bell Team

Reservations and Revenue Manager

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