We welcome applications from candidates based in other states across Australia (excluding NSW) for this role
Celebrity Cruises is a global multi‑billion‑dollar luxury cruise line headquartered in Miami Florida with local offices in Sydney Australia Operating a modern fleet of 15 ships the brand sails to destinations across the Caribbean Europe Alaska Asia South America the Galapagos and Australia/New Zealand
Celebrity has a strong and long‑standing presence in Australia and New Zealand contributing approximately 60000 guests annually with around 50% travelling internationally The deployment of the award‑winning Edge® Series to the region underscores Celebrity’s continued investment and growth ambitions locally
Renowned for innovation design and service excellence Celebrity Cruises has earned hundreds of global industry awards including recognition from TIME and Forbes Travel Guide Guided by its purpose to “Open up the World” the brand is committed to delivering exceptional guest experiences championing diversity and inclusion and advancing sustainability across its fleet and destinations With this investment the brand is targeting significant growth over the coming years with all global regions expected to source more guests and grow revenues
Reporting to the Head of National Accounts the Business Development Manager is responsible for driving and achieving revenue growth expanding high value trade partnerships and elevating the Celebrity Cruises brand within their assigned territory
KEY RESPONSIBILITIES
The duties below are the main duties & responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by the Head of National Accounts or management
ACCOUNT PLANNING
- Account manage and develop high value retail stores and partners within a geographical region to meet sales objectives
- Implement a targeted call cycle (face to face & remote) prioritising top-performing and growth accounts to maximise commercial outcomes focusing on APD growth and revenue targets
Monitor and report competitor activity marketing pricing- consumer and trade trends
- Record activities and trade partner contacts in Salesforce in a timely manner and follow up consistently on the actions set in your stores
- Support intensification projects and specific sales campaigns as a team
TRADE ENGAGEMENT & COMMITTMENT
Implement a structured training programme covering product
- automation and terms and conditions
Ensure revenue- passenger and APD targets set by Celebrity Cruises are achieved in your geographical region
Prepare and host successful client educational trips ie Ship Visits Inspections Conferences etc- with targeted sales performance post the event to ensure return on the investment
- Implement & host successful consumer and trade cruise events in addition and demonstrate a return on investment of time and costs
- Leverage digital and social platforms to build ongoing engagement and influence frontline travel agents
Build strong- trusted relationships with key agency stakeholders and frontline consultants
EXECUTION
Own sales and marketing delivery with targeted partners
- ensuring all activities are tracked and monitored to assess ROI
- Represent Celebrity Cruises at travel industry exhibitions or any other events as required
- Structure your calendar effectively to ensure maximum time with the customer and all administration and supportive activities are completed effectively and on time
- Update and report on activities to the broader sales team
Demonstrate strong brand- product and technical knowledge
QUALIFICATIONS AND EDUCATION
- 3+ years of business development experience from a similar position
- Experience influencing external partners to achieve sales outcomes (not just managing relationships)
- Strong commercial acumen with ability to interpret data and translate insights into action
- Proven ability to drive measurable revenue growth and exceed targets
Able to multi-task prioritize- and manage time effectively
Collaborative and inclusive- able to self-motivate and self-direct
- Able to identify and map trends and analyse data and reports to find business opportunities
- Experienced at compiling and following strict budgets
- Experienced at preparing and presenting quarterly goals and forecasts for future projects
- Comfortable in both a leadership and team-player role
- Creative problem solver who thrives when presented with a challenge
Strong personal network or prospect portfolio- comfortable with hunting new business
Proficient computer skills- Microsoft Office Suite (and Power BI preferred)
Comfortable as an early adopter of AI‑enabled and emerging technologies- using innovation to enhance efficiency and commercial outcomes
Fluent communication in person on the phone- and in email
- Valid driver’s licence with a clear driving record
INTERNAL/ EXTERNAL RELATIONSHIPS
- Trade Partners
Celebrity Cruises Australia- New Zealand and International Team
The wider Sales Team- Trade Marketing and Sales Support team in AUNZ
Shared services including GTS- Guest Engagement and Finance
