Additional Requirements:
- The GSA must reside within a 10-minute drive of Parramatta to ensure quick accessibility.
- Must be available to be on-call after 10:00 PM for any urgent matters or late-night support needs.
Job description
Be the Face of Hospitality!
We are seeking Guest Service Agents / Hotel Receptionists to join our dynamic front office team. We welcome individuals with a passion for delivering exceptional customer service.
Applicants must be able to work full time shifts which may change as per the roster.
About Us
We operate a diverse portfolio of hotels and apartments, offering a premium experience for business and leisure travelers alike. We are committed to providing a "home away from home" atmosphere, ensuring our guests enjoy comfort, convenience, and outstanding service.
Your Key Responsibilities:
- Greet and welcome guests with a warm, friendly attitude
- Assist with check-in and check-out procedures efficiently
- Handle guest inquiries, reservations, and special requests
- Provide local knowledge and recommendations to enhance guest experiences
- Process payments and maintain accurate financial records
- Work collaboratively with housekeeping and other departments
- Check guest rooms to ensure comfort, cleanliness, and readiness
- Ensure the front desk and lobby remain clean and organized
- Uphold company policies and strive for continuous improvement
What We’re Looking For:
✔ Experience in hotel reception / guest services (highly regarded but not essential)
✔ Knowledge of PMS software (e.g., Opera, RMS) – training available
✔ Strong communication & interpersonal skills
✔ Ability to multitask & stay calm under pressure in a fast-paced environment
✔ Professional appearance and positive attitude
✔ Flexibility to work shifts, including evenings, weekends & public holidays
✔ Ability to handle challenges with professionalism and empathy
How to Apply:
If you are reliable, enthusiastic, and ready to take on a new challenge in hospitality, we’d love to hear from you! Apply now by sending your resume and cover letter to [email protected] for more details.
Job Type: Full-time
Pay: $25.00 – $27.00 per hour
Experience:
- Hotel: 1 year (Preferred)
Work Authorisation:
Location:
- Parramatta NSW 2150 (Required)
Work Location: In person
