In-Demand Case manager Jobs in Perth, Wa

Client Services Manager – Australasia
Wenco (a Hitachi Construction Machinery subsidiary) —Perth WA
- Full-time
- Management
- PMP
- Engineering
Quick Apply
NewBuilding Project Manager and Surveyor - Australia
DNV —Perth WA
- Full-time
- Hybrid work
- Leadership
- Profit sharing
11d
Casual Support Coordinator
Nurturing Supports —Perth WA
- $45 - $60 an hour
- Management
Quick Apply
7d
Project Manager – Residential Development
Built Holdings —Perth WA
- Full-time
- Management
- Analysis skills
- Construction experience
- Annual leave
6d
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez and Marsal —Perth WA
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Disability Support Worker (Casual) Female- Willagee
Perth Disability Services —Willagee WA
- $35.15 an hour
- Night shift
- CPR Certification
- Medication administration
- Administrative experience
- Employee assistance program
Quick Apply
Finance Transformation Manager
Accenture —Perth WA
- Full-time
- Finance
- Bachelor's degree
- AI
Administrator
Altius Group —Subiaco WA
- Full-time
- Administrative experience
- Business Administration
- Business
Quick Apply
Network Strategy & Commercial General Manager
Vocus —Perth WA
- Full-time
- Hybrid work
- Engineering
- Leadership
- Parental leave
- Fuel discount
Quick Apply
Marketing And Communications Officer
Kariyarra Glass Services —South Perth WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Business Analyst
Illuminance Solutions —Perth WA
- CRM software
- Writing skills
- DevOps
Senior Manager Transformation - VARA
Virgin Australia —Perth WA
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Work from home
4d
Finance Transformation Senior Manager
Accenture —Perth WA
- Full-time
- Finance
- Bachelor's degree
- AI
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez & Marsal —Perth WA
- Microsoft Powerpoint
- Microsoft Excel
- Management
Legal Specialist
EML —Perth WA
- Full-time
- Analysis skills
- Communication skills
- Work from home
- Parental leave
Senior Project Manager
Kinetic IT —Perth WA
- Full-time
- PMP
- Employee assistance program
HR Advisor
Kinetic IT —Perth WA
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
9d
Workers Compensation & Injury Management Advisor
Thiess —Perth WA
- Full-time
- Communication skills
- Health insurance
7d
Sales Executive, Residential
CoStar Group —Perth WA
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Parental leave
13d
Area Manager (Psych Services)
Konekt —West Perth WA
- Full-time
- Leadership
- Work from home
Quick Apply
10d

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Client Services Manager – Australasia

Wenco (a Hitachi Construction Machinery subsidiary)
Perth WA

Quick Apply

Job Details

Full-time

Qualifications

Jira
Project Management
Management
PMP
Engineering
Microsoft Exchange
Supervising experience
Bachelor's degree
Diploma
PMI Certification
Business
Communication skills
Information Technology

Full Job Description

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

Reporting to the Director of Services, the role of Client Services Manager – Australasia is important for guaranteed quality technical and operational service delivery across Australia, New Zealand, and Southeast Asia. The role is responsible for the coordination of internal cross-functional department interests and activities to meet the requirements and satisfaction of our clients in the delivery, support, and implementation of Wenco solutions, including deployments of Open Autonomy.

This role will be based remotely in Perth, Australia.

Key Deliverables and Responsibilities:

Drive operational excellence in the technical aspects of work performed to support clients, leading to high system availability and client satisfaction.
Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments.
Lead and manage the regional Services team (and subcontractors as required) by overseeing scheduling and resource allocation, setting clear performance expectations, providing ongoing coaching and reviews, and fostering a strong, collaborative team environment.
Serve as the primary point of contact with clients, maintaining ongoing communication and providing schedules and resource information for support and project visits.
Plan resource allocation at least 3 months in advance with the best available information
Develop project plans and schedule project goals, milestones, and deliverables
Travel to client sites globally as required for support and project issues
Take operational decisions and action/delegate a mutually acceptable plan to secure the satisfaction of clients when required
Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues to the Director of Global Services in a timely manner to support effective decision-making and resolution.
Conduct remote support and upgrade procedures
Define custom development requirements for clients with assistance from Product Development and Technical Sales
Identify and manage support equipment and spares requirements for the regional office, sites, projects, and support (If any)
Identify and implement improvements to the business unit to enable better client service and team development
Compile monthly operational reports, including JIRA case turnover ratio and resource utilization forecast

Experience and Knowledge

5+ years’ experience with fleet management products on hardware and software applications to ensure in-depth knowledge
Ability to handle remote site installations, upgrades, and software support
8+ years’ technical supervisory experience of people and resources
Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
Project Management certification with PMP and PMI-ACP or equivalent is an asset

Skills and Abilities

Cooperation/Teamwork – conveys a sense of teamwork, respectful of others, seeks to work towards a common goal
Excellent customer and people management skills
Strong ability to manage the time and priorities of projects and team members
Proven analytical and problem-solving abilities
Strong written and verbal communication skills
Highly self-motivated and self-directed, objective-oriented
Strong, demonstrated customer focus (internal and external)

Education and Eligibility

Must be eligible to work in Australia
Bachelor’s degree in Engineering, IT, Business, or relevant discipline
Certificate or diploma in project management an asset.
Travel of up to 25% may be required (must have a valid passport and legally be able to travel internationally if required)

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.

Disclaimer
The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.
___

As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

Quick Apply

Refine Your Search

case manager jobs in perth, wa

Client Services Manager – Australasia

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