In-Demand Administration & facilities coordinator Jobs

Customer Service Coordinator
CareWell Health —Botany NSW
- $55,600 - $65,000 a year
- Full-time
- Customer service
- Office
- Administrative experience
Quick Apply
3d
Facilities Coordinator
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Service Improvement Coordinator
Safer Care Victoria —Melbourne VIC
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The Commons —Melbourne VIC
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Administration Coordinator
Macquarie University —Macquarie University NSW
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Ivanti —Sydney NSW
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Access Health and Community —Hawthorn VIC
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JLL —Sydney NSW
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BaptistCare —Elderslie NSW
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Senior Workplace Services Manager
NSW Department of Communities and Justice —Sydney NSW
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Property Operations Coordinator
Baptistcare SA —Greater Adelaide SA
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Facilities Coordinator Community Health
Inspiro —Hawthorn VIC
- Up to $15,990 a year
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Talent Acquisition Coordinator
Brandbank Group —Melbourne VIC
- Full-time
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Workplace Services Coordinator
Bank Australia —Mascot NSW
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7d
Business Support Coordinator
Bunzl —Mulgrave VIC
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Office and Facilities Coordinator
Babcock International —Abbotsford VIC
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Resident Services Coordinator
Southern Cross Care QLD —Brisbane QLD
- Part-time
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12d
Facilities Coordinator (Hard Services)
CBRE —Sydney NSW
- Full-time
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Customer Service Coordinator

CareWell Health -
Botany NSW

Quick Apply

Job Details

Full-time
$55,600 - $65,000 a year
3 days ago

Qualifications

Multilingual
Customer service
Administrative experience
Analysis skills
Data entry
Communication skills

Full Job Description

Customer Service Coordinator

CareWell Health Pty Ltd

Botany, Sydney NSW
Customer Service – Customer Facing (Phone Calls & Customer Service)
Full Time
$65,000 – $75,000 per year

About CareWell

At CareWell Health, we are dedicated to improving healthcare environments by providing high-quality, durable equipment and furniture designed for comfort and care. Since 2004, we've been trusted by healthcare professionals and facilities to deliver innovative solutions, including beds, mattresses, seating, and mobility products, tailored to meet the needs of both patients and caregivers. Our commitment to excellence, personalised service, and support ensures that every healthcare space is equipped with the best solutions for safety, comfort, and well-being.

Position Purpose

The Customer Service Coordinator is responsible for delivering exceptional customer service by managing enquiries, supporting customers throughout the order process, and ensuring a positive experience from initial contact through to delivery and after-sales support.

This role acts as the primary point of contact for customers, providing timely communication, resolving issues efficiently, and working closely with the Sales, Warehouse and Service teams to ensure customer expectations are consistently exceeded.

The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Customer Service

Act as the first point of contact for customer enquiries via phone and email
Provide professional, friendly and accurate assistance to customers
Respond promptly to enquiries regarding products, orders, deliveries and service requests
Build positive relationships with customers through excellent communication and follow-up
Resolve customer concerns by coordinating with internal departments and keeping customers informed throughout the process

Order Support

Assist customers throughout the order process from enquiry through to delivery
Process customer orders accurately and ensure all required information is complete
Provide customers with updates regarding order status, delivery schedules and expected timeframes
Coordinate with Sales, Warehouse and Service teams to ensure customer requirements are met
Escalate stock shortages, delivery delays or other issues where required

Customer Care & After Sales Support

Coordinate warranty enquiries, service requests and product support
Arrange service bookings and communicate schedules with customers
Follow up outstanding enquiries to ensure timely resolution
Maintain a high level of customer satisfaction throughout the after-sales process
Identify opportunities to improve the customer experience

Administration

Maintain accurate customer records, notes and communications within internal systems
Process documentation relating to orders, deliveries and service requests
Ensure customer information is accurate and up to date
Support continuous improvement initiatives across customer service processes
Assist with general administrative duties as required

Key Competencies

Customer service excellence
Communication and relationship building
Problem solving and initiative
Organisation and time management
Attention to detail
Team collaboration
Adaptability and resilience

Work Environment

This role is primarily office-based and involves frequent interaction with customers, healthcare providers, aged care facilities, and internal teams including Ops, Sales, Warehouse and Service.

Reporting Relationships

Operations Manager

Works Closely With

Ops team
Sales team
Warehouse team
Service and Installation teams
Logistics and delivery staff
Customers and aged care facilities

Key Performance Indicators (KPIs)

Customer satisfaction and service quality
Response times for customer enquiries
Accuracy of order processing and customer records
Timely resolution of customer enquiries and issues
Customer feedback and complaint resolution
Effective communication with internal teams
Contribution to continuous improvement initiatives

Review and Amendments

This job description outlines the primary responsibilities of the position but may be amended from time to time to reflect operational requirements.

Pay: $55,600.00 – $65,000.00 per year

Application Question(s):

Do you have a current Police Check (National Police Certificate) for employment or are you willing to undergo one (aged care & NDIS requirement)?

Experience:

Customer service: 1 year (Preferred)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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