In-Demand Delivery manager Jobs

Service Delivery Manager
New Era Technology —Greater Adelaide SA
- Full-time
- Leadership
- Referral program
Quick Apply
IT Service Delivery Manager
Cueva De Hombre Digital Infrastructure & Technology Services Pty Ltd. —Adelaide SA
- $95,000 - $125,000 a year
- Full-time
- Management
- Computer Science
- Supervising experience
- Health insurance
- Professional development assistance
Quick Apply
4d
Service Delivery Manager
New Era Technology AU —Brisbane QLD
- Full-time
- Leadership
- Referral program
Delivery Driver - FULL TIME
Burson —Wollongong NSW
- Full-time
- Customer service
- Recruiting
- Organisational skills
- Parental leave
Quick Apply
Transcriber
Epiq Systems, Inc. —Canberra ACT
- Full-time
- Remote
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Implementation Manager
Telus Health —Sydney NSW
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Business Administration
- Disability insurance
- Employee assistance program
Service Desk Manager
First Focus —Adelaide SA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Sr. Technical Delivery Manager
World Wide Technology Holding, LLC —Sydney NSW
- Full-time
- Azure
- PMP
- Master's degree
- Profit sharing
- Wellness program
7d
Service Delivery Manager
NCS Australia —Brisbane QLD
- Full-time
- Leadership
- Communication skills
- Negotiation
- Parental leave
Quick Apply
5d
Assistant Development Manager
Property intel —Sydney NSW
- $91,299.25 - $198,072.77 a year
- Full-time
- Microsoft Excel
- Construction experience
- Budgeting
- Travel reimbursement
- Parental leave
Quick Apply
Function & Event Manager
Three Pound Group —Perth WA
- $85,000 - $95,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free food
Quick Apply
14d
Manager Information Services
City of Subiaco —Subiaco WA
- $175,000 a year
- Contract
- Management
- Budgeting
- Leadership
- Travel reimbursement
- Tuition reimbursement
Restaurant Manager
Davison Kaplan PTY LTD —Lavers Hill VIC
- $95,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick Apply
Membership Manager
Goodlife Health Clubs —Toowoomba QLD
- From $80,000 a year
- Full-time
- Sales
- Customer service
- First Aid Certification
- Gym membership
Service Delivery Manager
ASI Solutions —Mulgrave VIC
- Full-time
- Hybrid work
- Analysis skills
- Parental leave
Quick Apply
13d
State Service Delivery Manager
Konica Minolta Business Solutions Australia —Macquarie Park NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick Apply
Program Delivery Manager
Australia Post —Richmond VIC
- Full-time
- Recruiting
- Communication skills
12d
Assistant Lounge Manager
Compass Group Australia —Mascot NSW
- $90,000 a year
- Full-time
- Hospitality
- Customer service
- Leadership
- Parental leave
Retail Manager
Burger Incredible —Unley SA
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick Apply
Project Manager
Open Exchange Inc —Sydney NSW
- $65,000 - $75,000 a year
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Business

I want to receive the latest job alert for delivery manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

delivery manager jobs near

Service Delivery Manager

New Era Technology -
Greater Adelaide SA

Quick Apply

Job Details

Full-time

Benefits

Free snacks
Referral program

Qualifications

ConnectWise
ITIL Certification
Incident management
ITIL
ServiceNow
Leadership

Full Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Full-time role supporting geographically dispersed teams and clients across three business units in Perth, Brisbane and Adelaide. The successful candidate can be based on any of these offices, with flexibility and travel required to maintain strong leadership presence and customer engagement across each location.

The Service Delivery Manager leads end-to-end service delivery, ensuring client satisfaction, operational performance and financial targets are achieved. This role has direct leadership responsibility for the Technical Team Leads and Customer Success Manager, and is accountable for resource allocation, team performance, customer outcomes, escalations and service performance.

The role acts as the primary owner of service outcomes, aligning customers, vendors, operations and internal stakeholders to drive stability, consistency, efficiency and continuous improvement.

The duties and responsibilities of Service Delivery Manager include but are not limited to the following:

Owns end-to-end service delivery, ensuring SLAs, KPIs, customer commitments and contractual obligations are consistently achieved.
Provides direct leadership, coaching and accountability for Technical Team Leads and the Customer Success Manager, ensuring consistent execution, effective prioritization and strong team ownership across all locations.
Oversees incident, request, change, and problem management, serving as escalation owner for major incidents and driving effective Major Incident Management, including communication and post-incident reviews.
Ensures efficient workload prioritization, adherence to service standards, and process consistency.
Leads customer success and service management activity, providing senior-level support, managing escalations, conducting service reviews, and building trusted client relationships through clear, professional communication.
Drives continuous improvement by analyzing service metrics, identifying trends, leading root cause analysis, and implementing preventative actions to enhance efficiency, consistency, and customer experience.
Maintains financial accountability by working across Finance, Operations and Sales to optimize profitability.
Provides leadership through coaching, performance management, recruitment, workforce planning, and fostering a positive, compliant, and development-focused team culture.

Who we are looking for

Successful candidate must possess:

Experienced MSP leader with 5+ years in service delivery roles
Proven experience managing SLA-based, multi-client environments
Strong ITIL process experience (Incident, Problem, Change)
Demonstrated leadership of geographically dispersed technical, service delivery and customer success teams
Ownership of escalations and major incident management
Proven ability to engage, influence and challenge stakeholders at all levels (technical teams through senior customer and internal leadership)
Strong customer-facing experience with the ability to build and maintain trusted relationships
Data-driven approach to service performance and continuous improvement
Proven experience leading and embedding service delivery improvements or operational change in an MSP environment
Highly self-motivated with a strong sense of ownership and accountability for end-to-end service outcomes across multiple business units, proactively identifying and resolving issues without reliance on escalation
Experience with ConnectWise (preferred) or similar MSP platforms (e.g. Autotask, ServiceNow)
ITIL certification or formal service management training (desirable but not mandatory)
Exposure to service delivery transformation or process standardization
Experience with service financials (cost, utilization, profitability) is desirable
Experience contributing to executive-level customer engagements is desirable
Experience working within team-based service ownership models is desirable

What we offer

A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Comprehensive Employer Assistance Program
Referral bonus
In-office Lunches and snacks provided

#LI-SA2

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

Quick Apply

Refine Your Search

delivery manager jobs

Service Delivery Manager

IT Service Delivery Manager

Service Delivery Manager

Delivery Driver - FULL TIME

Transcriber

Implementation Manager

Service Desk Manager

Sr. Technical Delivery Manager

Service Delivery Manager

Assistant Development Manager

Function & Event Manager

Manager Information Services

Restaurant Manager

Membership Manager

Service Delivery Manager

State Service Delivery Manager

Program Delivery Manager

Assistant Lounge Manager

Retail Manager

Project Manager

I want to receive the latest job alert for delivery manager

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected