About the Role
Cueva De Hombre Digital Infrastructure & Technology Services Pty Ltd operates within the digital infrastructure, IT services, technology support, and business systems sector, helping organisations maintain reliable technology operations and efficient service delivery. We are seeking an IT Service Delivery Manager to oversee client support, coordinate technical service activities, and ensure strong operational performance across the business.
Why Join Us?
Career Growth Opportunity
Develop your management career within a professional Australia-based digital infrastructure and technology services company.
Competitive Compensation
Receive a realistic and competitive annual salary aligned with mid-level IT service delivery roles in Adelaide.
Professional Technology Environment
Work in a structured setting that values reliability, communication, teamwork, and practical technology solutions.
Meaningful Business Impact
Help improve service quality, strengthen client satisfaction, and support continued digital operations growth.
Key Responsibilities
- Manage daily IT service delivery, client support, and technical workflow coordination
- Coordinate with technical teams, clients, suppliers, and internal departments
- Monitor service tickets, response times, service standards, and performance reports
- Support digital infrastructure projects, system updates, and operational improvements
- Assist with service planning, issue resolution, documentation, and process improvement
- Maintain strong communication with clients and stakeholders
- Ensure service activities follow company procedures, quality standards, and operational requirements
What We Are Looking For
Experience
- Experience in IT service delivery, digital infrastructure, technology support, managed services, or business systems
- Previous team coordination or supervisory experience is preferred
- Experience working with technical teams, service desks, infrastructure support, or client-facing IT services is an advantage
Skills
- IT service delivery management
- Client support and stakeholder communication
- Technical workflow coordination
- Service reporting and documentation
- Issue resolution and process improvement
- Strong organisation, problem-solving, and attention to detail
Education
- Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field is preferred
- Professional certifications in ITIL, project management, cloud services, cybersecurity, or service management are an advantage
Pay: $95,000.00 – $125,000.00 per year
Benefits:
- Employee mentoring program
- Health insurance
- Professional development assistance
Work Location: In person
