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Product Support Services Representative - Construction Equipment

Cavpower -
Gepps Cross SA

Quick Apply

Job Details

Permanent | Full-time
$115,000 - $150,000 a year

Qualifications

CRM software
Maintenance
Business development
Driver Licence
Sales pipeline
Construction experience
Full Driver Licence
Communication skills
Negotiation

Full Job Description

Adelaide-based
Field-based role
Parts & Service Sales
Key Account Management

The Employer

Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For over 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine, and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.

Developed in our past, evolving for our future, Brand Cavpower is in the term we use to define who we are, how we act, what we do and how we look. Central to Brand Cavpower is a set of values that must never be broken; a customer who must always come first; and Our people, who make our brand come to life.

About the role

We are seeking a commercially driven Product Support Services Representative to manage and grow key customer accounts across South Australia. This is a role for someone who excels in business development, strategic account management, and customer relationship building, while also understanding the operational needs of construction equipment owners.

Acting as a trusted advisor, you will proactively engage with customers to identify opportunities, provide tailored parts and service solutions, and help optimise their equipment performance. You’ll be the face of Cavpower in the field—developing strong partnerships, uncovering sales opportunities, and ensuring our customers receive industry leading product support.

Key responsibilities of this role

Manage and strategically grow a portfolio of key accounts, ensuring alignment with customer needs and business objectives
Proactively identify new sales and aftermarket opportunities through customer engagement and market insights
Promote and sell parts, service, rebuild and repair options, driving sustainable revenue growth
Develop account plans, support tender responses, and contribute to territory growth forecasts
Conduct regular customer visits to understand maintenance requirements, fleet performance, and future planning
Maintain accurate customer, sales, and equipment records using CRM platforms (e.g., Texada)
Collaborate with internal service, parts, and technical teams to deliver tailored outcomes
Monitor competitor activity and market trends, providing insights that shape sales strategies
Support product support campaigns, marketing initiatives, and business development activities
Achieve sales targets and KPIs while delivering a high quality customer experience

About you

Proven experience in business development, account management, or sales, ideally within construction, heavy machinery, automotive, industrial, or related sectors
Mechanically minded, with a general understanding of equipment maintenance and product support
Strong relationship builder with excellent communication and negotiation skills
Confident in using CRM systems and maintaining a structured sales pipeline
Self motivated, organised, and capable of managing your schedule and territory with autonomy
Commercially savvy, proactive, and passionate about helping customers succeed

At Cavpower, we don’t just support machines—we support the people who rely on them. If you’re ready to hit the road, solve real-world problems, and be part of a team that values service excellence, we’d love to hear from you.

What you will get in return

You’ll join an industry-leading Caterpillar dealership known for quality, innovation, and customer service. We offer:

A career with genuine growth and development pathways
Ongoing training and support to enhance your technical and commercial skills
The opportunity to work with a respected brand and build long term customer relationships
A role where your contribution directly impacts customer success

If you’re looking for a role that blends sales, relationship management, and technical product support—and you’re ready to represent a trusted industry leader—we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: $115,000.00 – $150,000.00 per year

Licence/Certification:

Full Driver Licence (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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