Site Reliability Manager
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Full-Time (35hpw) Permanent Opportunity
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Salary Range $167,165– $201,105pa + super
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Location flexible across Sydney CBD, Parramatta or Gosford with hybrid working (1-2 office days)
About the team
The Site Reliability Engineering (SRE) squad sits within the Digital Service Operations team in Digital Services: Technology, Services and Platforms. It is a dynamic, cross-functional team that partners with Digital product teams to improve the quality of their offerings. The squad is small, with minimal hierarchy and an open, informal culture. It places strong emphasis on learning, growth, and continuous improvement both within the team and across Service NSW. The broader SRE function includes SRE, Incident Management, and Release and Change Management squads.
About the role
The Site Reliability Manager is responsible for driving system reliability, resilience, and performance by leading effective monitoring and incident management practices, strengthening disaster recovery and automation, and building a high-performing SRE capability. The role plays a key part in aligning cross-functional teams to strike the right balance between speed, stability, and operational excellence.
The team operates across Major Incident Management, problem and issue resolution, Release and Change Management, and SRE. Following a significant period of transformation, the team has introduced new processes, ways of working, and squad structures, with a clear focus on uplifting standards and supporting product teams to deliver higher-quality services and customer outcomes.
In the early stages, the role will focus on establishing strong relationships with Engineering Managers and product teams across Service NSW Digital, gaining an understanding of existing ways of working and codebases, and identifying opportunities to mature SRE practices. This will include defining and delivering a roadmap to embed a strong SRE culture across the organisation.
To be successful in this role you will demonstrate:
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Strong experience in Site Reliability Engineering (SRE), including system reliability, incident management, and operational excellence senior leadership capability, with experience managing direct reports (including other managers) and demonstrating strong maturity and depth of expertise
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Skilled at building relationships and acting as a trusted advisor to stakeholders
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Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
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Strong influencing and stakeholder management capability
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Experience driving continuous improvement, automation, and modern engineering practices
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Collaborative mindset, with the ability to work effectively across product, engineering, and operations teams
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Passion for learning, sharing knowledge, and uplifting team capability
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Approachable and positive, with a strong willingness to share knowledge and experience with both the immediate squad and the wider team
Essential Requirements
To be considered for roles in the NSW public sector, applicants must:
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Be NSW residents or in the process of relocating to NSW
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Hold appropriate working rights for the type of employment offered
Ready to make a difference?
Join a team where your work has real impact, your growth is actively supported, and your ideas are valued. At Service NSW Digital, we're building the future of government services - and we'd love you to be part of it.
How to apply
Please submit your resume and cover letter as a single document. Your application should highlight your skills, experience, and why you're the perfect fit for this role.
Our recruitment process
Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process. This will include:
1. Behavioural Interview
2. Presentation
3. Psychometric Assessment
4. Reference checks
Support office roles will be headquartered across Haymarket, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.
Further Information
Salary Grade 11/12, with the base salary for this role starting at $167165 base plus superannuation
For enquiries relating to recruitment please contact Bec Conquest via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 10am, Thursday 16th July 2026
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
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