In-Demand Technical support engineer remote Jobs in Sydney, Nsw

Remote Monitoring Technician
THINK HIRE LTD —Sydney NSW
- $81,000 - $87,000 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- Analysis skills
- Work from home
Quick Apply
3h
Software Engineer (Multiple Levels)
UpGuard —Sydney NSW
- $1,500 a year
- Full-time
- Remote
- AI
- Annual leave
- Parental leave
Technical Support Engineer - Remote APAC
Factory —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI
Application Support Engineer Graduate
Gold-i —Sydney NSW
- $70,000 - $75,000 a year
- Full-time
- Management
- Writing skills
- Bachelor's degree
- Health insurance
- Work from home
Quick Apply
3d
Graduate AI Solutions Engineer
Xinference —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Sales
- Bachelor's degree
Quick Apply
Desktop Support Engineer
LAB3 —Sydney NSW
- Call employer
- Hybrid work
- Azure
- Management
- Software troubleshooting
Quick Apply
13d
Technical Support Engineer
Rapiscan —Homebush NSW
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
6d
Pioneer Talent Program - AI Agent Engineer (Fully Remote)
Binance —Sydney NSW
- Full-time
- Remote
- Computer Science
- Master's degree
- Databases
Quick Apply
Production Engineer
Koala —Sydney NSW
- Hybrid work
- Bachelor's degree
- Manufacturing
- Annual leave
- Parental leave
Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Alexandria NSW
- $80,000 - $105,000 a year
- Full-time
- Customer service
- Databases
- Machine learning
Quick Apply
Technical BA (MS Dynamics)
HCLTech - Australia and New Zealand —Sydney NSW
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- Microsoft Office
Quick Apply
14d
Junior/Associate Full Stack Engineer
DingGo —Rhodes NSW
- $85,000 a year
- Full-time
- Hybrid work
- Writing skills
- AWS
- Software development
Quick Apply
Implementation Engineer
EngFlow —Sydney NSW
- Full-time
- Remote
- Azure
- Writing skills
- AWS
- Health insurance
- Dental insurance
Quick Apply
Test Automation Engineer
Duxxel Pty Ltd —Sydney NSW
- From $130,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Agile
Quick Apply
Desktop Support Engineer
Brennan IT —Sydney NSW
- Full-time
- Microsoft Office
- Analysis skills
- IT
7d
Desktop Support Engineer - Sydney
Datacom —Sydney NSW
- Full-time
- Communication skills
- Time management
- Health insurance
Quick Apply
Network Analyst / Computer Network and Systems Engineer
Expert Education and Visa Services —Sydney NSW
- $81,000 - $86,000 a year
- Full-time
- Management
- Administrative experience
- AWS
Quick Apply
Technical Services Analyst I
Dynatrace —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Health insurance
Operations Engineer - ITOC Australia
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Sales
- Customer service
- Data analysis skills
Identity Engineer
Assertiv Consulting —Sydney NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
Quick Apply
9d

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technical support engineer remote jobs near sydney, nsw

Remote Monitoring Technician

THINK HIRE LTD
Sydney NSW

Quick Apply

Job Details

Full-time
$81,000 - $87,000 a year
3 hours ago

Benefits

Work from home

Qualifications

Customer service
Technical support
Microsoft Office
Analysis skills
Electrical systems

Full Job Description

Position Overview:

The Remote Monitoring Technician is responsible for remotely monitoring the company's fleet of equipment, identifying faults, diagnosing issues, and resolving problems wherever possible without the need for an engineer visit. The role focuses on delivering outstanding customer service, minimising equipment downtime, and ensuring issues are resolved efficiently through remote diagnostics, troubleshooting, and proactive communication.

Key Responsibilities:

· Continuously monitor the company's remote monitoring systems to identify equipment faults, alarms, and operational issues across the fleet.

· Carry out first-line fault finding and troubleshooting to determine the root cause of equipment problems.

· Resolve issues remotely wherever possible, aiming for first-time resolution rather than providing advice alone.

· Utilise telephone and video calls to support customers in diagnosing and resolving equipment issues quickly and effectively.

· Escalate unresolved or complex faults promptly to the appropriate department, including Breakdowns, Aftersales, Service Manager, Remote Monitoring Systems Manager, or Technical Director.

· Identify recurring or repeat faults and escalate trends for further investigation and long-term corrective action.

· Maintain regular communication with customer site teams, providing updates on equipment status, expected downtime, and engineer attendance where required.

· Respond promptly to customer requests, including remote configuration changes such as timer adjustments, quiet hour updates, and other system settings.

· Provide comprehensive handovers to colleagues at the end of each shift or working day to ensure continuity of service.

· Complete additional operational tasks following training, including:

o Daily fuel call logging.

o New installation check-in calls.

o Pre-hire asset inspections.

o Pre-sales technical support and job specification reviews.

· Record all customer interactions, diagnostics, actions taken, and outcomes accurately within the company's systems.

· Contribute ideas and feedback to improve products, services, internal processes, and customer experience.

· Maintain a professional, courteous, and customer-focused approach in all interactions via telephone, email, messaging platforms, video calls, and face-to-face meetings where required.

Key Skills & Experience:

Essential

· Strong problem-solving and analytical skills.

· Excellent communication and customer service abilities.

· Ability to diagnose technical issues using logical fault-finding techniques.

· Confident using computers, remote monitoring software, and Microsoft Office applications.

· Ability to prioritise workload and manage multiple tasks simultaneously.

· Strong attention to detail and accurate record keeping.

· Ability to remain calm under pressure while working in a fast-paced environment.

· Self-motivated with the ability to work independently and as part of a team.

Desirable

· Experience in a technical support, service desk, helpdesk, or remote diagnostics role.

· Knowledge of generators, temporary power equipment, electrical systems, or plant machinery.

· Experience using remote monitoring or telematics platforms.

· Understanding of mechanical or electrical fault diagnosis.

Core Competencies

Customer Focus

Delivers an excellent customer experience by responding promptly, communicating clearly, managing expectations, and taking ownership of issues through to resolution.

Technical Problem Solving

Applies logical fault-finding and troubleshooting techniques to identify root causes, resolve issues remotely where possible, and make informed decisions on when to escalate.

Communication & Collaboration

Communicates professionally and effectively with customers, colleagues, and stakeholders, sharing information clearly and working collaboratively to achieve the best outcomes.

Accountability & Continuous Improvement

Takes ownership of responsibilities, maintains accurate records, meets commitments, and actively identifies opportunities to improve processes, services, and customer experience.

Pay: $81,000.00 – $87,000.00 per year

Benefits:

Work from home

Experience:

Victron : 1 year (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

technical support engineer remote jobs in sydney, nsw

Remote Monitoring Technician

Software Engineer (Multiple Levels)

Technical Support Engineer - Remote APAC

Application Support Engineer Graduate

Graduate AI Solutions Engineer

Desktop Support Engineer

Technical Support Engineer

Pioneer Talent Program - AI Agent Engineer (Fully Remote)

Production Engineer

Service Desk Engineer

Technical BA (MS Dynamics)

Junior/Associate Full Stack Engineer

Implementation Engineer

Test Automation Engineer

Desktop Support Engineer

Desktop Support Engineer - Sydney

Network Analyst / Computer Network and Systems Engineer

Technical Services Analyst I

Operations Engineer - ITOC Australia

Identity Engineer

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