In-Demand Case manager Jobs in Bald Hills Qld

Case Manager
Auto & General Holdings —North Lakes QLD
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Parental leave
- Gym membership
Quick Apply
1d
Case Manager
The Salvation Army —Redcliffe QLD
- Full-time
- Social Work
- Annual leave
- Parental leave
8d
Case Manager
Mission Australia —Brisbane QLD
- Full-time
- Microsoft Office
- First Aid Certification
- Computer skills
Case Manager
QBE —Brisbane QLD
- Full-time
- Hybrid work
- Case management
- Negotiation
- Disability insurance
- Annual leave
13d
Registered Nurse - Case Manager - Community
Superior Home Health Services —North Lakes QLD
- $105,500 - $110,000 a year
- Part-time
- Nursing
- Bachelor's degree
- First Aid Certification
Quick Apply
13d
Office Manager
Proactive Health —Brisbane QLD
- $80,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick Apply
11d
Case Manager Level 1
Allianz —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Senior Case Manager
EML —Brisbane QLD
- Full-time
- Communication skills
- Work from home
- Parental leave
Superannuation Case Manager
EML —Brisbane QLD
- Full-time
- Case management
- Communication skills
- Work from home
- Parental leave
8d
Planning Manager
Mace —Brisbane QLD
- Full-time
Senior Consultant/ Assistant Manager, Project & Infrastructure Advisory (Expressions of Interest)
BDO —Brisbane QLD
- Full-time
- Business development
- Organisational skills
- Business
- Health insurance
- On-the-job training
Content and Experience Manager
Lite n’ Easy —Banyo QLD
- Full-time
- Leadership
- Communication skills
- Gym membership
Quick Apply
Capital Project Manager - QLD
Asahi Beverages —Brisbane QLD
- Full-time
- Leadership
- Communication skills
Assistant Project Manager
JLL —Brisbane QLD
- Microsoft Office
- SharePoint
- Business
SAP Project Manager
Infosys —Brisbane QLD
- $150,742 - $171,215 a year
- PMP
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
Family Support Specialist - Refuge and Recovery
Save the Children Australia —Moreton Bay QLD
- $46.70 an hour
- Part-time
- Case management
- No degree
- Social Work
6d
Project Manager
JLL —Brisbane QLD
- Microsoft Office
- SharePoint
- Business
Assistant Project Manager
DAJ-JLL Project and Development Services Pty Ltd —Brisbane QLD
- Full-time
- Microsoft Office
- SharePoint
- AI
Quick Apply
Platform Operation Lead
Infosys —Brisbane QLD
- $150,742 - $171,215 a year
- Azure
- SQL
- AWS
- Health insurance
- Parental leave
Senior Customer Development Manager
Actionstep —Milton QLD
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply

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case manager jobs near bald hills qld

Case Manager

Auto & General Holdings -
North Lakes QLD

Quick Apply

Job Details

Permanent
1 day ago

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Customer service
Analysis skills
Communication skills
Negotiation

Full Job Description

About the Role

We are seeking an experienced and motivated Case Manager to join our Customer Dispute Resolution team. Reporting to the CDR Team Leader, this role delivers expert dispute resolution that safeguards our customers' interests and business reputation. You'll manage customer disputes with empathy, integrity, and excellence, ensuring all are resolved fairly and in accordance with Code Compliance and Legal Requirements, whilst building strong customer relationships.

About Us

Auto & General (A&G) is Australia's fastest-growing insurance business, providing comprehensive general insurance solutions since 2000, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, often in partnership with leading brands like Budget Direct, ING, Qantas, and Coles. Our mission is to 'safeguard a brighter future' for our customers and community. We cultivate a culture of 'High Performance with High Integrity' (the A&G Way), fostering a collaborative environment where we invest in our team members through generous rewards, benefits, and development opportunities. Visit autogeneral.com.au to find out more.

What You'll Be Doing

Manage investigation and response to customer disputes, both direct from customers and from the Australian Financial Complaints Authority (AFCA)
Execute delegated authority to resolve disputes by evaluating policies and applying judgement, whilst achieving team performance benchmarks and targets
Provide trusted advice to internal stakeholders and identify opportunities for process improvements
Retain existing business through strong customer relationships and timely resolution of customer concerns
Ensure accurate recording of dispute information and meet quality audit requirements
Role model A&G values in all dealings with customers, team members, and stakeholders
Communicate with customers in writing and verbally using privacy principles, code compliance, and legal standards
Support managers and leaders to define objectives and required resources to achieve targets

What You'll Bring

To thrive in this role, you'll need a blend of investigation expertise, dispute resolution acumen, and a genuine passion for delivering customer-focused outcomes. You'll bring:

Minimum three years in a claims, finance, or customer service role
General insurance knowledge
Proven decision-making and negotiation skills with the ability to produce win-win solutions
Excellent written and verbal communication skills
Strong analytical skills and attention to detail
Working knowledge of relevant compliance standards and legislative requirements
Demonstrated ability to manage workload effectively and prioritise tasks
Dispute resolution, negotiation, mediation, or conciliation background (highly regarded)
Legal background or insurance studies (highly regarded)

Our Perks

At Auto & General, we believe in supporting our people to thrive both professionally and personally. Here are some of the benefits you can expect:

Be Rewarded: We recognise high performance and reward our people through bonuses and our employee recognition platform, Rewards Gateway, offering exclusive discounts across 600+ top retailers.
Work Flexibility: Enjoy options for hybrid work, allowing you to balance work and life effectively.
Options for Leave: Life happens, so we offer volunteer days, an additional paid 'ME' day, paid parental leave, and the opportunity to purchase additional leave to cover all of life's big moments.
Grow With Us: Access a wide range of learning and professional development opportunities to suit your career aspirations.
Give Back: Our A&G Difference program empowers you to contribute to causes you're passionate about through volunteering, fundraising, and donations.
Take Care of Yourself: Your wellbeing is important to us. Benefit from our healthy mind and body hub, mental-health support, and fitness discounts to help you be your best self.
Celebrate The Wins: Join our vibrant culture with many on-site events, family fun days, and annual celebrations.
Save Money: Enjoy discounts on our insurance products, plus exclusive deals with various retailers and hospitality providers across Australia.

Apply Today

If you're a dedicated dispute resolution professional looking for a challenging and rewarding role within a growing Australian company, we encourage you to apply. Join us and help 'safeguard a brighter future'!

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

case manager jobs in bald hills qld

Case Manager

Case Manager

Case Manager

Case Manager

Registered Nurse - Case Manager - Community

Office Manager

Case Manager Level 1

Senior Case Manager

Superannuation Case Manager

Planning Manager

Senior Consultant/ Assistant Manager, Project & Infrastructure Advisory (Expressions of Interest)

Content and Experience Manager

Capital Project Manager - QLD

Assistant Project Manager

SAP Project Manager

Family Support Specialist - Refuge and Recovery

Project Manager

Assistant Project Manager

Platform Operation Lead

Senior Customer Development Manager

I want to receive the latest job alert for case manager in bald hills qld

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