Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position Title: Case Manager – Homelessness
Classification: SCHADS Crisis Level 2
Location: Redcliffe
Status: Permanent Full-Time | Monday to Friday 8:00am-4:06pm
Why this role matters
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the Role
Provide both phone‑based and face‑to‑face intervention, triage, interim response, and case management support to individuals and families across community and residential settings.
Support clients to achieve housing stability, strengthen social inclusion, and build self‑mastery that enables long‑term tenancy and improved quality of life.
Deliver person‑centred case management using resilience‑focused, trauma‑informed, child‑inclusive and strengths‑based approaches, while collaborating effectively with team members to deliver a holistic service aligned with The Salvation Army’s mission and values.
Key Responsibilities
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Client intake & assessment — Respond promptly to phone calls and emails, providing interim responses and assessments that identify needs, risks and vulnerabilities. This may include completing QHIP assessments, AHVTTS, safety plans or other relevant tools.
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Walk‑in support — Engage with onsite walk‑ins, conducting assessments and providing appropriate referrals.
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Interim response tasks — Offer information, guidance and referrals to internal and external services.
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Brokerage administration — Apply an ethical decision‑making framework when administering brokerage funds, in consultation with the Team Leader.
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Client relationships — Build supportive, respectful relationships that promote self‑determination and active participation.
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Case management — Deliver case management in line with TSA models and practice standards.
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Comprehensive assessments — Conduct thorough assessments that capture needs, risks and vulnerabilities from intake through to exit.
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Case planning — Develop collaborative case plans that outline interventions, goals and barriers, ensuring clients remain actively involved.
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Service coordination — Support clients to access services, build community connections and advocate on their behalf where required.
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Monitoring & review — Track progress, review outcomes and adjust plans to ensure they continue to meet client needs and goals.
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Record keeping — Maintain accurate, up‑to‑date client records and data in accordance with TSA procedures and information systems.
What You Will Bring
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A tertiary qualification in Community Services, Social Work or a related discipline (degree‑level qualification preferred).
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Demonstrated experience in a social services environment, including client assessment and case management.
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A valid Working with Children Check.
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A current Driver’s Licence.
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
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Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
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Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
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Flexible working arrangements.
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Access to EAP and health & wellness initiatives incl Fitness Passport
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Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
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Ongoing training and development opportunities that enhance on the job skills and proficiency.
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Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How to apply
Are you ready to be a part of our mission to end homelessness? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
