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National Operations Centre Operator - Security

Wilson Group -
Melbourne VIC

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Job Details

Full-time

Benefits

Annual leave
Employee assistance program
Employee discount
On-site parking

Qualifications

Security Licence
Communication skills

Full Job Description

Date:
22 Jun 2026

Location:
Melbourne, VIC, AU

Custom Field 1:
Wilson Security Pty Ltd

National Operations Centre Operator – Security

About the Company

Wilson Security is a leading Australian provider of integrated security services. From security guards and mobile patrols, to alarm responses, concierge and armed guarding, we offer high quality solutions to suit any organisation. Our successful operations are underpinned by superior performance and the strength of our relationships.

About the Role

Wilson Security is seeking a full-time Operations Coordinator - Patrol Services to join our National Operations Centre at Essendon Fields. Reporting to the Operations Centre Team Leader, you will be responsible for coordinating and dispatching mobile patrol services across Wilson Security’s national client base, spanning all Australian states and territories, from within our 24/7 Operations Centre.

This role sits at the centre of our mobile services operation. You will be the point of contact between our field staff, service providers and our clients, ensuring timely responses to alarm activations, managing incidents and officer welfare, and maintaining service delivery standards across a high-volume environment.

Key Responsibilities

Coordinating and dispatching mobile patrol officers to alarm activations, emergency responses, and other mobile services, both scheduled and reactive
Monitoring field officer welfare, managing escalated welfare checks, and responding to in-vehicle dashcam events relating to fatigue and potential collisions
Management and escalation of CCTV events across remote and local sites
Managing real-time exceptions including attendance delays, client escalations, criminal incidents, and officer welfare concerns
Escalating operational incidents and completing accurate incident and activity reports
Communicating professionally with clients, field staff, stakeholders, and supply partners
Maintaining accurate records across Wilson Security’s operational systems
Answering inbound calls and managing email correspondence related to mobile service operations
Operating in accordance with established SOPs and client service level requirements to ensure consistent and compliant service delivery

Skills and Qualifications

Current Victorian Security Licence with Control Room Operator Endorsement (mandatory)
Experience in a dispatch, coordination, or high-volume operations centre environment is highly desirable
Strong verbal communication skills with a professional, client-focused manner
Strong written communication skills including incident and activity report writing
Demonstrated ability to manage multiple systems simultaneously under pressure
Calm, organised, and decisive when handling competing priorities in a fast-paced environment
Ability to problem-solve independently and think quickly when situations escalate

Remuneration & Conditions

Remuneration in accordance with the Wilson Security Enterprise Agreement at Level 5
12-hour rotating shifts covering days and nights, on a 7-day fortnight roster pattern (5 days one week, 2 days the next)
5 weeks annual leave
Free onsite parking at Essendon Fields
Access to the Essendon Fields staff discount program via your EF employee ID
Access to our Employee Assistance Program (EAP)

If interested in this opportunity, please click on APPLY and submit your application (resume and cover letter) which will be treated in the strictest confidence.

Wilson Security Pty Ltd is an Equal Opportunity Employer.

Master Licence: 85518521S

Apply Now

Refine Your Search

national operations centre operator security jobs

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