In-Demand Implementation specialist Jobs

Implementation Specialist
Karbon —Canberra ACT
- Microsoft Excel
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Learning Operations & Creative Specialist
People Tank —Collingwood VIC
- $80,000 - $85,000 a year
- Full-time
- CRM software
- Administrative experience
- In-person
Quick Apply
Marketing Specialist
Ray Foundation Group —Cannington WA
- $90,000 - $95,000 a year
- Full-time
- In-person
Quick Apply
4d
Operations Technology Specialist
MSS Security —Victoria
- Full-time
- Scripting
- AI
Safe Start Coordinator
Muslim Women Support Centre WA —Perth WA
- From $25 an hour
- Part-time
- In-person
Quick Apply
4d
Marketing Specialist
Parbery Consulting Pty Ltd —Fyshwick ACT
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Communication skills
Quick Apply
12d
Implementation Specialist
Connecteam —Melbourne VIC
- Day shift
- Hybrid work
- English
- Communication skills
Quick Apply
Client Implementation Specialist, Investment Services
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Finance
- Administrative experience
- Work from home
12d
Onboarding Implementation Specialist
Wesfarmers Health —Docklands VIC
- Contract
- Senior Secondary Certificate of Education
- Communication skills
- Employee assistance program
9d
MIS Implementation Specialist - Technical Operations
Network Aviation —Perth WA
- Full-time
- Engineering
- Maintenance
- Bachelor's degree
- On-the-job training
- Parental leave
Quick Apply
Implementation Specialist
Solera —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
Supply Chain Specialist
Coregas —Yennora NSW
- $90,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Parental leave
- Employee discount
Quick Apply
3d
Marketing Specialist
Mirror Mirror Rooftop Lounge —South Melbourne VIC
- $100,000 - $115,000 a year
- Full-time
- Marketing
- Data analysis skills
- Education
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Client Services - Implementation Specialist – Analyst (Melbourne)
Cybersource Payment Solutions Pty Ltd Australia —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
5d
Application Specialist
InterSystems —Sydney NSW
- Administrative experience
- Bachelor's degree
- Hospital experience
Product Support Specialist
Jomablue —Sydney NSW
- Full-time
Internal Enablement Specialist
HUB24 —Melbourne VIC
- Full-time
- Financial services
- Communication skills
Technical Specialist - Economic Development (inclusive Market Systems Development)
World Vision Australia —Victoria
- Urgently hiring
- Management
- Research
- Business development
12d
Senior Implementation Specialist
Solera —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Cyber Governance Specialist /BA
Downer Group —Canberra ACT
- Communication skills
- Employee assistance program

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Implementation Specialist

Karbon -
Canberra ACT

Quick Apply

Job Details

Benefits

Annual leave
Parental leave

Qualifications

Microsoft Excel
B2B
SaaS
AI
Communication skills

Full Job Description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role:

As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You'll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform.

As an Implementation Specialist, you will...

Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.
Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.
Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.
Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.
Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

About You

You have 2-4+ years of experience in B2B SaaS Implementations
You have experience with end-to-end technical implementations
You are comfortable managing multiple customer projects simultaneously with clear priorities and organization.
You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users.
You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance.
You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills.
You have strong attention to detail and pride yourself on accuracy and follow-through.
You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve.

Bonus points if you have:

Experience in the accounting or tax industry.
Previous experience with workflow, accounting, or project management software.
Background in software onboarding or enterprise implementations.
Knowledge of change management frameworks.
Experience in a startup or high-growth SaaS environment.
Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
4 weeks annual leave plus 5 extra "Karbon Days" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Quick Apply

Refine Your Search

implementation specialist jobs

Implementation Specialist

Learning Operations & Creative Specialist

Marketing Specialist

Operations Technology Specialist

Safe Start Coordinator

Marketing Specialist

Implementation Specialist

Client Implementation Specialist, Investment Services

Onboarding Implementation Specialist

MIS Implementation Specialist - Technical Operations

Implementation Specialist

Supply Chain Specialist

Marketing Specialist

Client Services - Implementation Specialist – Analyst (Melbourne)

Application Specialist

Product Support Specialist

Internal Enablement Specialist

Technical Specialist - Economic Development (inclusive Market Systems Development)

Senior Implementation Specialist

Cyber Governance Specialist /BA

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