In-Demand Helpdesk specialist Jobs

Online Customer Service Specialist
Jivaro —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Remote
- CRM software
- Customer service
- AI
Solar Installation Coordinator & Technical Support Specialist
Start Solar —Burwood VIC
- $70,000 - $100,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
Quick Apply
IT Support Representative
King Living —Turrella NSW
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
11d
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
IT Support Engineer
Wedderburn —Ingleburn NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Microsoft Outlook
- POS
- Organisational skills
Quick Apply
8d
Principal Specialist Solution Engineer, ITSM & Employee Service
Salesforce —Sydney NSW
- Full-time
- Management
- Salesforce
- APIs
Regulatory Affairs Specialist ANZ
Arthrex —Sydney NSW
- Bachelor's degree
- Medical terminology
- Communication skills
- Health insurance
Project Officer, Data and Analytics
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
7d
Graduate IT Support & AI Solutions Analyst
Eight Ball Tech Group —Caringbah NSW
- Azure
- Education
- Bachelor's degree
Quick Apply
13d
IT Operations Systems Administrator
Q-CTRL —Sydney NSW
- Full-time
- Azure
- Management
- AI
Executive Assistant
Cara —Adelaide SA
- Full-time
- Hybrid work
- Supervising experience
- Communication skills
- Employee assistance program
Quick Apply
4d
Account Executive - Australia (Remote)
Maropost —Melbourne VIC
- Full-time
- Remote
- Sales
- POS
- AI
- Work from home
Quick Apply
8d
Product Support Advisor - Cadia Mine
Sandvik —Orange NSW
- Full-time
- Wellness program
- Parental leave
Solutions Engineer
Epic IT —North Perth WA
- Full-time
- Azure
- Writing skills
- Microsoft Office
- Work from home
Quick Apply

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Solar Installation Coordinator & Technical Support Specialist
Start Solar —Burwood VIC
The successful candidate will play a key role in managing installation schedules, supporting customers with technical enquiries, assisting our sales team with…
$70,000 - $100,000 a year
Quick Apply

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Online Customer Service Specialist

Jivaro
Sydney NSW

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Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Transportation links

Qualifications

CRM software
Customer service
Shopify
E-commerce
Zendesk
Scalability
AI

Full Job Description

2 Days WFH + Flexi-Hours to suit your schedule & stunning Sydney CBD offices
Working directly alongside the eCommerce Lead, within the Digital team
Be part of market leading Beauty business, recognised for going viral

The opportunity to join one of Australia's fastest growing Beauty businesses, with solid eCommerce & Retail presence, recognised for continuously going viral & taking the market by storm.

Known for innovative products, engaged online communities, and rapid growth across local and international markets, the business is continuing to invest heavily in customer experience, digital capability, and scalable operations.

The Opportunity:
A newly created role, working directly alongside the eCommerce Lead, wider Digital team & the Digital Director, to manage the online, end-to-end customer experience function, across multiple high-growth eCommerce brands.
This role will manage onsite customer service operations, including ticket management, optimising support systems & processes and delivering exceptional experiences.

Experience Needed & What You'll be Working on:

Demonstrated experience in eCommerce Customer Service, with knowledge of Gorgias, Shopify, Zendesk or similar platforms
Strong, hands-on experience with managing customer enquiries & tickets across email, live chat, helpdesk, social, AI agents, and marketplace channels
A solid understanding of DTC, eCommerce customer journeys - experience with CRM or eCommerce Coordination would be super advantageous, but not essential
Excellent communication, stakeholder management, and problem-solving skills
Highly organised with the ability to manage competing priorities and drive continuous improvement
Prior experience with managing and optimising customer service platforms, workflows and operations processes
Ability to deliver customer insights and reporting to identify trends, improve experiences, and support business decisions

The Benefits & Why You'll Love this role:

2 Days WFH, flexi-working hours to suit your schedule, with a stunning, central Sydney CBD office location next to major transport links
Joining a market-leading Beauty business, trading all over the world, with celebrity brand ambassadors & viral content
Make your mark in this newly created role, working directly alongside the eCommerce Lead & CRM Lead, to learn & develop your knowledge further
Solid product discounts & allowances across a range of Beauty, Skincare & Cosmetics brands
Working within one of the highest performing Digital teams in the industry, led by the Digital Director, with decades of experience in driving & scaling Digital growth for the biggest brands in Australia
Hugely loyal customer following, scaling to new heights across international markets
High-energy, tight knit team with a culture that's built on innovation, collaboration & being one step ahead of the market

Excited? You should be!

If this sounds like you, apply today or email your resume straight to [email protected]

Apply Now

Refine Your Search

helpdesk specialist jobs

Online Customer Service Specialist

Solar Installation Coordinator & Technical Support Specialist

IT Support Representative

Specialist Technician - Technical Support to Schools Program (TSSP)

IT Support Engineer

Principal Specialist Solution Engineer, ITSM & Employee Service

Regulatory Affairs Specialist ANZ

Project Officer, Data and Analytics

Graduate IT Support & AI Solutions Analyst

IT Operations Systems Administrator

Executive Assistant

Account Executive - Australia (Remote)

Product Support Advisor - Cadia Mine

Solutions Engineer

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