In-Demand Guest experience host team leader Jobs

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Guest Experience Host - Team Leader

Travel + Leisure Co. -
Port Douglas QLD

Quick Apply

Job Details

Full-time
10 hours ago

Benefits

Health insurance

Qualifications

Sales
Customer service
Host/hostess experience

Full Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE NO TWO DAYS ARE THE SAME!

At Travel + Leisure Co., we go further as a team. We believe in the impact of a helping hand and the power of vacations. We are looking for a Guest Experience Host Team Leader to join our Port Douglas team today!

This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co!

How You'll Shine

Lead the activities and performance of the Guest Experience Hosts onsite
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest’s stay at the resort property
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Wyndham Destinations community
Meet targets and KPI's as set by the business
This role requires you to be available for weekend and public holiday shifts.
Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

Immediate start
Discounted hotel stays across the world
Subsidised Private Health Insurance
Base Salary coupled with performance based incentives
Monthly, Quarterly and Yearly Recognition Programs

Who are we looking for?

Previous experience in a similar role within a hotel/resort environment
Demonstrates strong customer service values in all activities
Knowledge and application of sales techniques
Ability to quickly build rapport
Sound problem solving and persuasive skills
Ability to work effectively with all levels employees and guests
Working knowledge of computer software and sales applications

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

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