In-Demand Of people & culture Jobs in Wollongong, Nsw

Service Manager
Ello Care —Wollongong NSW
- $80,000 - $95,000 a year
- Management
- In-person
- Leadership
Quick Apply
Policy Coordinator
Big Fat Smile Group LTD —Wollongong NSW
- Full-time
- Writing skills
- Research
- Analysis skills
- Employee assistance program
Quick Apply
12d
Sales and Service Consultant
IMB Bank —Wollongong NSW
- Monday to Friday
- Hybrid work
- Sales
- Data entry
- Communication skills
- On-the-job training
- Parental leave
Customer Care Representative
Probe CX —Wollongong NSW
- Full-time
- Customer service
- Communication skills
- Wellness program
- Employee discount
Investigations Specialist
University of Wollongong —Wollongong NSW
- $96,898 - $119,986 a year
- Full-time
- Writing skills
- Analysis skills
- University
13d
Marketing & Communications Manager
IMB Bank —Wollongong NSW
- Hybrid work
- Management
- Marketing
- Bachelor's degree
12d
Hospitality Manager - Unanderra
Catholic Healthcare —Unanderra NSW
- Up to $130,000 a year
- Full-time
- Microsoft Office
- Leadership
- Health insurance
Quick Apply
9d
Event Operations - Operations Casual Staff
Venues NSW —Wollongong NSW
Quick Apply
Sales Consultant - Furniture
Living Unlimited —Warrawong NSW
- Full-time
- Sales
- Customer service
- POS
- Employee discount
Quick Apply
Behaviour Support Practitioner
Avina —Wollongong NSW
- Full-time
- Communication skills
Quick Apply
3d
Journalist
ACM Media —Wollongong NSW
- Weekend availability
- Writing skills
- Parental leave
- Employee assistance program
9d
Management Cadet (Targeted role)
University of Wollongong —Wollongong NSW
- From $59,304 a year
- Full-time
- Management
- Computer Science
- Finance
2d
Coordinator
Officeworks —Fairy Meadow NSW
- Rotating roster
- Sales
- Customer service
- Leadership
- Employee assistance program
2d
Casual Customer Service and Sales Assistant
Beacon Lighting —Warrawong NSW
- Weekend availability
- Customer service
- Communication skills
- Profit sharing
- Employee stock purchase plan
Management Cadet
University of Wollongong —Wollongong NSW
- From $59,304 a year
- Full-time
- Management
- Computer Science
- Finance
2d
Graduate Research Intern Placement Administrator
University of Wollongong —Wollongong NSW
- $85,682 - $96,898 a year
- Part-time
- Administrative experience
- University
- Bachelor's degree
3d
Permanency Support Program - Caseworker
MacKillop Family Services —Wollongong NSW
- Full-time
- Working with children
Director Strategy and Advice
Corporate Services —Wollongong NSW
- From $247,865 a year
- Full-time
11d
Practice Manager
For Health Group —Dapto NSW
- Full-time
- Management
- Customer service
- Microsoft Office
- Health insurance
- Dental insurance
Team Leader - Shoalhaven
Greenacres —Wollongong NSW
- Up to $15,900 a month
- No degree
- Leadership
- Communication skills
- Employee assistance program

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Service Manager

Ello Care -
Wollongong NSW

Quick Apply

Job Details

Permanent
$80,000 - $95,000 a year

Qualifications

Management
Incident management
Driver Licence
Working with Children Check
Leadership
Communication skills

Full Job Description

About Ello Care

Ello Care is a Wollongong based NDIS provider that delivers high quality support in supported independent living environments. Our focus is on creating stable, safe and well managed homes where people can build confidence, independence and meaningful routines. We work alongside participants, families, guardians and allied health professionals to ensure each person is supported in a way that reflects their goals, preferences and daily needs.

Our approach is grounded in trust, transparency and consistency. We believe that strong relationships, clear communication and reliable service delivery help people feel secure in their home and stay connected to their personal goals. Our team is dedicated, proactive and committed to maintaining environments where participants can grow, make decisions with confidence and receive the right support at the right time.

Role Purpose

The Service Manager is responsible for the leadership, coordination and continuous improvement of our SIL and community-based services. This role oversees the delivery of high-quality, person-centred supports to individuals living with psychosocial disabilities and/or complex behaviours. The position plays a key role in ensuring all restrictive practices are managed in accordance with legislative requirements and are accurately reported via the RP Portal.

While this position is offered on a fixed-term basis, there may be an opportunity for the contract term to be extended at the company's discretion, subject to operational requirements and the successful candidate's performance in the role.

Key Responsibilities

Leadership & People Development:

Lead, coach and mentor a team of Team Leaders, support workers and allied staff across multiple SIL sites
Promote a supportive and collaborative team culture aligned with Ello Care's values
Conduct performance reviews and provide ongoing training and development opportunities
Role model ethical behaviour, professionalism and accountability

Service Delivery & Participant Outcomes:

Oversee the delivery of NDIS-funded supports, with a strong focus on psychosocial and mental health support needs
Ensure services align with individual NDIS goals, behaviour support plans and best practice frameworks
Monitor quality and consistency across sites, ensuring services are recovery-oriented and trauma-informed
Coordinate transition, onboarding and orientation of new participants into SIL or community supports

Restrictive Practices & Compliance:

Ensure restrictive practices are used only in line with authorised behaviour support plans
Oversee submission and management of reports via the NDIS Commission RP Portal
Liaise with behaviour support practitioners to ensure timely updates to behaviour support plans
Maintain accurate documentation and reporting in accordance with NDIS Quality and Safeguards Commission requirements

SIL Operational Oversight:

Manage day-to-day SIL service operations including rosters, incidents, funding utilisation and staff allocation
Support team leaders in maintaining safe, person-centred, and engaging SIL environments
Monitor participant risk and escalation protocols, and lead critical incident reviews where necessary
Collaborate with stakeholders to improve service delivery outcomes and participant wellbeing

Stakeholder Engagement & Reporting:

Build and maintain strong relationships with participants, families, advocates, health professionals, and other key stakeholders
Liaise with the NDIA, Local Area Coordinators, support coordinators, and community mental health services
Prepare reports and updates for senior leadership regarding service performance, participant outcomes and compliance matters
Lead regular participant outcome reviews in collaboration with clinical teams and support staff

Skills & Experience Required

Minimum 3+ year's experience in a leadership role within the disability or community mental health sector
Proven expertise in the psychosocial disability space, with an understanding of recovery-oriented practice
Experience managing SIL services, including understanding of SIL funding, participant needs and daily operations
Demonstrated experience working with or overseeing restrictive practices and familiarity with reporting in the RP Portal
Strong understanding of the NDIS Practice Standards, legislation and quality framework
Demonstrated people management skills with ability to coach and support multidisciplinary teams
Excellent written and verbal communication skills, including report writing and incident management
Ability to manage competing priorities and maintain service excellence across multiple sites

Qualifications & Checks

Tertiary qualification in Social Work, Psychology, Mental Health, Disability, or related field (desirable)
Valid NDIS Worker Screening Check
National Police Check (within 6 months)
Current Working with Children Check (if required)
Valid Australian driver's licence

Why Join Ello Care?

Be part of a mission-led organisation with heart and purpose
Lead a passionate and committed team focused on real outcomes
Enjoy opportunities for growth, professional development and innovation
Contribute to meaningful work that builds stronger communities

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

of people & culture jobs in wollongong, nsw

Service Manager

Policy Coordinator

Sales and Service Consultant

Customer Care Representative

Investigations Specialist

Marketing & Communications Manager

Hospitality Manager - Unanderra

Event Operations - Operations Casual Staff

Sales Consultant - Furniture

Behaviour Support Practitioner

Journalist

Management Cadet (Targeted role)

Coordinator

Casual Customer Service and Sales Assistant

Management Cadet

Graduate Research Intern Placement Administrator

Permanency Support Program - Caseworker

Director Strategy and Advice

Practice Manager

Team Leader - Shoalhaven

I want to receive the latest job alert for of people & culture in wollongong, nsw

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